My Optus App

The My Optus app is the easiest way to manage your prepaid mobile or prepaid mobile broadband account on the go. You can track your usage, recharge your credit and lots more anytime, anywhere.

Features

  • Keep track of your calls, text and data usage
  • Recharge your credit with PayPal, Credit Card or Vouchers
  • Request a recharge or recharge another Optus Prepaid service
  • Smartphone only - Get access to Optus $10 movie reward vouchers
  • Smartphone only - Switch on/off your international roaming and check Optus Travel™ Rates
  • Tablet only - Link and manage all your prepaid phone and mobile broadband services
  • It's free to use the My Optus App on the Optus network in Australia, although some functions might use a small amount of data. Roaming incurs international rates.

What do I need?

You need a prepaid Optus personal or small business mobile account to use the My Optus app. It doesn't currently support small business accounts with large fleet plans.

My Optus Smartphone app is available on iPhone iOS 6 or later and most Android mobile phones using Android 2.3.3 or later.

My Optus Tablet app is available on iPad iOS 7 or later and on Android tablets using Android 4.0 or later

Getting started

  • Head over to the App store  or Google Play on your mobile phone.
  • Head over to the App store  or Google Play on your tablet.
  • Search for 'My Optus' and install.
  • Discover how easy it is to manage your account!
My Optus App
My Optus App

My Optus - Your Agreement

Licence: Optus Networks Pty Ltd and Optus Mobile Pty Ltd grant you a licence to use this app for your personal, non-commercial purposes on your mobile device. It's revocable and non-transferrable, and does not transfer any rights in the app to you.

Conditions of use: you must not copy any of the intellectual property in this app or use the app in a way that is contrary to this agreement or is not in good faith.

Charges: this app is free to download and use for Optus mobile customers. Some functions in the app might use a small amount of data. If you're roaming, all data used will be charged at the applicable roaming rate. Any prices or payments referred to in this app include GST, unless we state otherwise.

Timing and accuracy of information: you may be able to view info about your mobile usage in the app. This information isn't generated in real-time. Typically, mobile usage info is updated within 24 hours. You may also be able to see a description of your plan inclusions in the app – we've tried to make those descriptions as simple as possible, but for an authoritative source please refer to the Optus Standard Agreement.

Notifications: we may send you push notifications relating to the operation of the app or your use of it, your agreements or services with Optus, and related offers.

Privacy: we collect and use personal information to deliver services and information in the app, to understand your experience with it and how we can improve it, and to provide notices or updates to you. We do keep and access records of conversations with our customer service reps via the chat function. Check out our Privacy Policy at optus.com.au/privacy for more info about how Optus handles personal information, and how you can access it.

Performance Information: You acknowledge that this App collects and makes use of information about location and your use of your mobile service ("Performance Information") from your mobile device and from the mobile network or any WiFi network being utilised by your mobile device. You consent to Optus' use of the Performance Information as part of your use of this App. Optus uses this Performance Information to optimise and continually improve performance of Optus' mobile network. If you do not want Optus to collect the Performance Information or to use it for these purposes, you can switch it off anytime by unticking the checkbox in Settings -> Network Performance.

Security: we use industry standard security measures to keep the app secure, but we can't guarantee it's impervious to all attacks. It's also important that you keep your device secure and your passwords secret.

Disclaimer: TO THE EXTENT PERMITTED BY LAW, WE DO NOT REPRESENT, WARRANT OR GUARANTEE THE SUITABILITY, COMPLETENESS, ACCURACY OR CURRENCY OF ANY INFORMATION OR CONTENT ACCESSED VIA THE APP, OR THAT THE APP WILL BE UNINTERRUPTED, TIMELY, ERROR-FREE, FREE OF VIRUSES, INTRUSION OR OTHER HARMFUL COMPONENTS.

Upgrades and new releases: these will also be subject to the provisions of this agreement.

Changes to this agreement: we may change, add or remove parts of this agreement or the app at any time. We'll notify you about major changes. If you don't agree with those changes, you should delete the app.

Ending use of app: we may terminate this agreement and cease providing the app at any time. You may also do so by deleting it.