GOOGLE PLAY TM
STORE BILLING

Securely pay for content on Google Play using your Optus billed mobile account

Heard the news? There's a great new Google Play payment option if you have an Android™ mobile phone or tablet on an Optus mobile plan.

Now you can have the convenience of buying apps and content on Google Play and paying for it on your monthly Optus bill5.

  • Buy content with confidence without needing a credit card
  • Use it when purchasing on Google Play or in-app
  • All charges will be shown on your Optus bill
Google Play

Google Play Store Billing Headline Image

What stuff can I buy on Google Play?

What stuff can I buy on Google Play?

  • Apps and games
  • EBooks and magazines
  • New release and classic movies and TV shows
  • The Google Play Music App, with cloud storage for up to 20,000 songs.

Take a look at all the amazing content available on Google Play



What is Direct Carrier Billing?

Direct Carrier Billing offers Optus customers an alternative to credit card billing when paying for apps and games, eBooks and magazines, movies and music. Google Direct Carrier Billing will let customers charge purchases from the Google Play Store using their Android device to their Optus bill.

What is Google Play?

Google Play is an application on Android devices from Google where you can purchase and download your favourite music, movies, books, and Android apps and games.

How does it work?

Just follow the steps below, it's pretty simple.



1. Find the content you would like to buy within Google Play


2. Select 'Enable Optus Billing'


3. Pay for the App by clicking on 'BUY' or in the case of a subscription service, 'SUBSCRIBE'


4. Your purchase will be billed to your Optus post paid account

Once you've completed these steps future purchases may be billed to your Optus account.


What if I change my mind? How do I get a refund?

There is a refund option available for 2 hours from the time of purchase. This option is available from the purchase page within Google Play. Just follow the simple steps below.



1. On the Purchase page, select 'REFUND'.


2. Confirm by selecting 'Yes'.


3. The page will reset back to show the purchase price.

The refund option does not apply to in-app purchases.

What if I want a refund and I've owned the App for longer than 2 hours?

After the initial 2 hours you will be able to request a refund by emailing the App developer directly by using the contact details on the purchase page.

For more information please review Google’s Refund & purchase policies https://support.google.com/googleplay/answer/2479637?hl=en-AU&ref_topic=3364671

How will charges appear on my bill?

Charges will appear on the next bill following your purchase and can be viewed in MyAccount. Charges from Google Play will appear in the Content Services sections of your bill:


Is it safe? How can I control unauthorised purchases?

As a safety measure you are able to add password protection to help prevent accidental or unwanted purchases on your account. You can add it through your Google Play Store app settings.



1. Open the Google Play Application and select "Settings" from the top right menu.


2. Under "User Controls" select the check box next to Password.


3. Enter your Google Account password to confirm the change.

How can I stop Google Play charges on my Optus Account and opt out?



1. Open the browser on your phone, search Google for 'Google Wallet'


2. You should be logged in straight away or just log in with your Google account.


3. Select the mobile number you wish to cease charging on (you will see all number attached to your Google account).


4. Select "Remove".

I am a Pre-Paid Customer. Can I use this service?

Unfortunately at this stage only post-paid Optus customers with an eligible android device can pay for the above mentioned services with their post-paid Optus bill.

What devices are compatible?

The Google Play store app comes pre-installed on supported Android devices running Android OS version 2.2 (Froyo) and above. You can find and open the Google Play Store app from your device’s app launcher. All your content is instantly available across all of your Android devices. For a complete list of supported devices please click on the below link https://support.google.com/googleplay/answer/1727131?hl=en&ref_topic=2803017

If I accidentally delete an app, will I be charged twice to get it again?

No, your purchases are accessible from 'My Apps' section within Google Play, as long as you use the same Google Id that you used to download the app (i.e. youraccountname@gmail.com), you will not be charged again.

Why is pay with Optus greyed out?

The limit per purchase is $49.99. If a purchase is greater than this amount the 'Enable Optus Billing' payment option will be greyed out. The default spend limit is set at $200 per calendar month however this spend limit can be increased or decreased by the account holder. The monthly spend limit includes all content that is purchased using your Optus Account, whether the purchase is from Google Play or another source of content. The default monthly spend limit can be changed in My Account (http://www.optus.com.au/MyAccount) or by calling Optus 1300 300 937.

I didn’t purchase my device through Optus so can I still use this service?

Yes, as long as you have an Optus sim and you are a Post-Paid customer with an eligible android device you will be able to use this service.

Can I use Google Play when I’m overseas?

Yes, once the setup step is completed on the Optus network within Australia, ongoing purchases can be made while you are overseas. International Roaming rates apply.

For more information on Optus Roaming go to: optus.com.au/roaming

What is an in-app purchase?

Some Android apps on Google Play allow you to purchase additional services or content from within the application. In-app purchases are different to other Android app purchases on Google Play because there is no 2 hour-grace period for refunds. All refunds are at the discretion of the developer. For more information visit https://support.google.com/googleplay/answer/1061913?hl=en-AU&ref_topic=3364671

Who can I contact if I have a question?

Optus will be able to point you in the right direction. Call us on 1300 300 937 or visit https://www.optus.com.au/support.

You can also seek assistance from the Telecommunications Industry Ombudsman (TIO) if you have already attempted but not resolved a complaint with Google Play or the App developer directly. Call 1800 062 058 or visit http://www.tio.com.au/making-a-complaint

Terms of use for Google Play Store Billing
  1. As an Optus post-paid mobile customer with an Android device, you can choose to buy non-Optus products ("content") from Google Play using your Optus post-paid mobile account ("your Optus Account"). By choosing to buy content on Google Play using your Optus Account, you agree to these terms of use.

  2. When you register for Google Play you will have the option of registering your credit card or choosing to buy content with your Optus Account. If you choose to use your Optus Account it will become your default payment method for purchases on Google Play and you will need to go into your Google Play account settings to change this.

  3. If you choose to buy content on Google Play using your Optus Account, Optus ("we") will only display these terms of use the first time you use that payment method and thereafter only if we amend these terms of use.

  4. Mobile data download charges (including international roaming rates) may apply when you register for Google Play, including when registering to buy content using your Optus Account.

  5. Transactions on Google Play using your Optus Account are limited to a maximum of $49.99 per individual transaction.

  6. The default monthly spend limit is set at $200 per calendar month however this limit can be increased or decreased by the account holder. The spend limit includes all content that is purchased using your Optus Account, whether the purchase is from Google Play or another source of content.

  7. Your choice of content is your responsibility and you promise that you are the account-holder for your Optus Account or are authorised to use your Optus Account to buy content.

  8. We are not responsible for setting the price of content. Also, content is not under our control and we are not responsible for, nor do we endorse or have any involvement in the operation of content. We do not promise that content is accurate, reliable, error-free, up-to-date or virus-free. Your use of content is subject to the terms of your agreement with the provider of that content and you should contact that provider if you have any issues with your use of that content. You will need to contact Google Ireland Limited ("Google") directly if you have any issues with Google Play that are not related to billing.
    Google: https://support.google.com/googleplay/?hl=en-AU#topic=2952998
    1800 093 181

  9. We will try to make Google Play Billing always available but we can’t promise that availability will be error-free.

  10. Purchases using Google Play Billing will appear on your Optus Account under "Google Play", alongside the cost of the purchase. Your purchase will not be itemised.

  11. Google allows you to request a refund on purchased content within the first 2 hours after making the purchase on Google Play. Following that, and, in addition to any rights you may have against Optus under any applicable law (such as the Australian Consumer Law), if you would like a refund or are otherwise dissatisfied with content you have purchased using your Optus Account you will need to contact Google or the provider of the content to resolve your concerns. Optus will only apply a refund or credit your Optus Account in relation to a purchase of content if directed to do so by Google.
    Google: https://support.google.com/googleplay/?hl=en-AU#topic=2952998
    1800 093 181
    Optus will only apply a refund or credit your Optus Account in relation to a purchase of content if directed to do so by Google.
    You can also seek assistance from the Telecommunications Industry Ombudsman (TIO) if you have already attempted but not resolved a complaint with Google Play or the App developer directly.
    TIO: http://www.tio.com.au/making-a-complaint
    1800 062 058

  12. We will not share your personal information when you use your Optus Account to buy content on Google Play. Our' Privacy Policy (www.optus.com.au/privacypolicy) applies to how we use your personal information.

  13. You acknowledge that at any time we may stop allowing you to buy content from Google Play using your Optus Account, if our agreement with Google ends, although you may still be able to buy content using other payment methods (such as your credit card). If this happens we will try (although we can’t promise) to give you as much prior notice as possible.

  14. Your use of your Optus Account, your mobile device and our telecommunications networks is subject to the terms of our agreement with you for your mobile service, including our Mobile Fair GoTM Policy (www.optus.com.au/standardagreement).

  15. Android, Google, the Google logo, Google Play and other marks are trademarks of Google Inc. The Android robot is reproduced or modified by work created and shared by Google and used according to terms described in the creative commons 3.0 Attribution License.