Q. How is data charged?
A. Data is charged in per KB increments.
Q. How do I redeem the double data offer?
A. It’s simple. Any new customer who purchases and activates a $30 Prepaid Mobile Broadband SIM Starter Kit, or recharges $30, $50 or $130 on My Prepaid Mobile Broadband by 05 February 2017 will automatically have double the standard data applied to their credit balance.
Q. Are devices included in the offer?
A: Mobile Broadband devices and the start-up data they come with, are not a part of this offer. $30 SIM Starter Kits, and $30, $50 and $130 recharges are part of the double data offer.
Q. Will I get the double data if I buy a $30 My Prepaid Mobile Broadband SIM Starter Kit?
A. Yes. The double data offer is available with the $30 SIM Starters Kit and recharges before 05 February 2017.
Q. Will the double data roll over?
A. Yes. Your data will continue to roll over up to a maximum of 50GB if you recharge before expiry.
Mike had recharged and still had 10GB remaining that was expiring on the 01 November 2016, if he doesn’t recharge he will lose this data He saw the double data offer which started on the 31 October 2016, he decided to recharge $130 which typically would give him 22GB but with the double data offer he received 44GB. His 10GB would normally rollover, but because there is a 50GB maximum only 6GB of the total 10GB will rollover. He needs to forfeit the extra 4GB.
Q. When does this offer end?
A. The double data offer is valid until the 05 February 2017.
Q. How can I check Prepaid balance?
A. Your start-up data will appear in your balance which can be accessed via MyAccount or via the My Optus app.
Q. I’m an older Prepaid Mobile Broadband plan. Can I get this offer?
A. Our double data offer is only available on $30, $50 and $130 recharges and $30 Starter Kits on the My Prepaid Mobile Broadband plan only. If you are on an older plan, you can change rate plans by calling customer care 1300 555 002. Please be aware that you will lose any data you had on your old plan when you change to your new plan.
Q. Is this offer available on every recharge?
A. The double data offer is available on every $30, $50 and $130 recharge made before 05 February 2017.
Q. If I recharge or purchase a $30 SIM Starter Kit on the 05 February 2017 will I still receive double data?
A. If you recharge on the 05 February 2017with a $30, $50 or $130 recharge you will automatically receive the double data offer, any recharges made on the 06 February 2017 will not receive the offer. If you purchase a $30 SIM Starter Kit on the 05 February 2017 and activate it on the same day you will also receive the double data offer. Any customer who purchases and doesn’t activate before the 05 February 2017 will not be eligible for the offer.