Connecting to Optus NBN

If you’re Optus NBN ready, your moment has arrived. Get prepared for simple connectivity. Get streamed with unlimited data. Get multiple users on all devices at the same time. Get seriously connected with Optus NBN.

nbn™ is steadily rolling out the national broadband network (NBN) to all homes in OZ. Once you’re Optus NBN ready, call us. We’ll get you sorted.

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Steps to connect

If you have your plan sorted, you're now ready to get connected. If not, Check your address below.

Types of NBN

Different types of NBN available

The installation type available to you is determined by the location of your premises. We’ve listed all the current ways to tap into Optus NBN here.


KEY:

FIBRE
 
HFC

 

COPPER
WIRELESS
 

NBN

NBNTM Cable

When it comes to installing nbn Cable (aka HFC cable - Hybrid Fibre Coaxial cable), nbn may need to install a cable lead-in and a PCD (Premises Cable Device) on the outside wall of your home. If you are an existing Optus cable customer, a technician may install a Network Termination Device (NTD), a wall-plate or a splitter inside your home.

NBN Speed

NBNTM Fibre

nbn Fibre to the Premises (FTTP) is Internet that reaches you via fibre-optic cable laid either in the ground or coming to your home via overhead lines. Most nbn Fibre connections will have a new fibre-optic cable run right up to the premises.

NBNTM FTTB

With Fibre to the Basement (FTTB), nbn equipment is installed in your building’s basement or communications cupboard. In most cases nbn won’t need access inside your home.

NBNTM FTTN

With Fibre to the Node (FTTN), nbn sets up a ‘node’ or network equipment box on your street. In most cases, nbn won’t need access inside your home.

NBNTM Fixed Wireless

nbn Fixed Wireless delivers a more stable service than mobile broadband. nbn Fixed Wireless is built to service a predictable number of users, who are not changing location. A fibre-optic cable is run to a local transmission tower and then a wireless signal is aimed at an antenna fitted to your roof.

 
 

Types of NBN

The installation type available to you is determined by the location of your premises. We’ve listed all the current ways to tap into Optus NBN here.


KEY:

FIBRE
 
HFC
COPPER
WIRELESS
 

NBN Cable
NBN Fibre
NBN FTTB
NBN FTTN
NBN Fixed Wireless


Get prepped for your Optus NBN install day

Prior to your install day, you’ll receive a pack in the post with everything you need to know to get Optus NBN ready. If you’re super keen, no need to wait.

Download your Optus NBN Pre-Installation Booklet now

Things to consider:

  • If you’re renting, get your landlord’s permission to install Optus NBN. No permission means no install
  • If you're living in a unit, check with your building’s Strata or Company Title Management to obtain permission for nbn to connect to the building
  • For homes that feature a back-to-base or a medical alarm system, contact your provider to make sure there are no known complications between their service and your Optus NBN service
  • Make sure whomever you’ve arranged to be home on the day is over 18 years old. This person will need to decide where equipment is installed, and, approve extra costs in the event that the installation turns out to be trickier than planned
  • Have a think about where you want the Optus NBN utility box or antenna (if Fixed Wireless) to go outside, and where you want your Optus NBN connection box inside. The signal sweet spot is generally no greater than 1.5 metres away from your Optus Wi-Fi Modem. Think easy access, good ventilation, no extreme temperatures, and keep it kid and pet bump free.

Book appointment

Optus NBN installations are booked based on which nbn™ technician is closest to your area on your proposed install day or if they require access to your home. Get in quick. Call 1300 652 080 to speak with an Optus NBN expert. Appointments are awarded on a first come, first serve basis.

We understand that life can sometimes be unpredictable. If you need to reschedule, call 1300 300 427 as soon as you can. We strongly recommend you keep your appointment. Less than 48 hours’ notice may incur a cancellation fee.

Forgot your install date? It will be in the confirmation SMS you would have received when your order was processed. You can also visit optus.com.au/trackmyorder. Your order number will be on your confirmation email.

Your Optus NBN installation day

The big day has arrived. Expect two visits over two separate days – first visit from nbn™ and final visit from Optus NBN. Both visits may take up to four-to-five hours each.

Things to consider

  • The first visit involves your nbn™ technician installing equipment inside and outside of your home. This will involve digging a trench and possibly removing vegetation to lay the cable from the street to your residence. The Premises Connection Device (PCD) will be mounted on an outside wall. This is where the cable is connected from the street to your home. A wall inside your home will be fitted with the nbn™ fibre wall outlet and the nbn™ connection box. Your internet and home phone internet connection will come through this box
  • Work inside may involving moving furniture around. A hole will be drilled into the wall. Don’t stress. Any mess will be addressed
  • Your nbn™ technician should activate your service connection before they leave.

Connecting your Optus WI-FI Modem

Your Optus WI-FI Modem is provided by Optus. It enables connectivity to multiple devices simultaneously.

Tips

  • Most customers will be able to use the Optus Self-Install Kit, delivered to you before your nbn™ install day. We’ve prepared some easy instructions so you can get connected as soon as your nbn™ technician finishes activating your service
  • If you prefer, book in an Optus NBN technician to professionally install your modem. Either way, we’re here to help. So if you get stuck, call Optus NBN on 1300 300 427.

Opting for a professional install

Optus NBN is here to keep it simple.

You may need a professional install if you:

  • Have an existing in-home wiring or phone sockets you would like connected to the NBN; or
  • Additional cabling is required because your Optus NBN and nbn™ equipment are located in separate rooms; or
  • You have a back-to-base alarm. If this is the case, chat with your alarm provider and check out our Important Notes below.

Standard Install:

Because no two homes are the same, your Optus NBN technician will assess your particular needs. Our standard professional install includes:

  • Connection of your Optus WI-FI Modem to the nbn™ Connection Box via patch cabling
  • Integration of existing in-home wiring and phone sockets with your Optus NBN connection, including testing of phone extensions
  • Connect and configure your PC for your new Optus NBN connection. This includes Internet browser and email setup, plus a broadband speed test to ensure you’re getting the most from your connection; and
  • Connect your WI-FI devices to your Optus WI-FI Modem so your whole household can enjoy multiple connectivity across all mobile devices simultaneously.

Non-Standard Install:

If you have special requirements, your Optus NBN technician may classify your install as Non-Standard.

Some considerations that make a Non-Standard install may include:

  • Where more than 12m of cabling is required to connect your Optus modem to the NBN connection (includes fixings); or
  • Where more than two walls (cavity drops) need to be crossed to complete the cable run; or
  • Where more than 25m of additional cabling is required to connect your service.

If a Non-Standard Install is required, Optus NBN will provide a quote for any additional costs prior to starting your Professional Installation.

Optus recommends having your nbn™ equipment and Optus WI-FI Modem installed at the same location to avoid complicating your installation.

Extras:

Maximise your Optus NBN experience. Get tech-savvy by connecting your gadgets online. All special extras may be quoted on-the-spot prior to your Professional Installation. This may include features such as fixed-in-home cabling for handy data outlets to multiple locations inside your home or office, or, installation of new phone sockets and extensions so you never miss that important call.

Register for latest Optus NBN news here

Anyone can pre-register their interest to receive Optus NBN news! Sign up here and we’ll make sure you get the lowdown on all things nbn related.

Power failure

nbn™ equipment operates on mains power. Optus NBN does not supply a battery backup. In the event of a blackout or power failure your Optus NBN services will not work. This means no home phone and no data.

If you have a serious illness or medical condition, require disability services, have a back-to-base alarm, or require an uninterrupted telephone line, you should consider whether this product is right for you. Call 1300 300 427 to discuss your alternatives.

In case of a blackout or power failure, we recommend you keep a charged up mobile phone to make emergency calls.

Woman using wireless tablet

Important Information for Cable and NBN Customers: Equipment supplied requires mains power, which may not be suitable if you have a series illness or condition, require disability services, have a back-to-base alarm, or require an uninterrupted telephone line. Call us to discuss your options.

Serviceability:Available in selected areas. Unfortunately we cannot guarantee installation until we successfully install your service.

Speed:Internet speeds indicated are maximum theoretical speeds only. This doesn't mean that you will experience the maximum speeds at all times. In fact you will typically experience slower speeds due to a number of factors including demand on the Network and local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location that prevent or interfere with reception and speed