Our home wireless broadband plans



Fair Go policy applies. Available in selected homes in selected areas. Cancellation fees may apply. Limit 2 services per customer.

Minimum total cost includes payment by direct debit. If you switch to a shorter contract period you must pay a cancellation fee and any outstanding modem repayments.

Included Data: 200GB plan. Data usage will be counted in kilobytes and includes uploads and downloads. Excess data is automatically charged at $10 for an additional 10GB up to a maximum of 5 top ups per month. If data usage exceeds 250GB your service will be slowed to 256Kbps.

3 month free promotional offer: excludes hardware repayments or other excluded charges (e.g. excess data charges). Credit equal to your monthly access fee applied to your first three bills when you sign up to a 12 mth or 24 mth Optus Home Wireless Broadband Plan. Offer ends 30/09/2017. Not to be used in conjunction with any other offer. New services only.

Serviceability: Service is only available in selected areas on the Optus 4G Plus network with the modem supplied by Optus at the address specified in your application. There may also be technical or commercial reasons that affect your ability to access the service at your address. Check your service availability here. We recommend that you position your modem close to a window to maximise signal strength.

Speed: Whilst the Home Wireless Broadband service uses our 4G network, it is designed to be used in the home and its data speeds are different to mobile and mobile broadband speeds on our 4G network. In metropolitan areas where there is 2300 MHz coverage at your nominated address, download and upload speeds of up to 12/1Mbps are available. If 2300 MHz coverage is not available at your nominated address, download and upload speeds of up to 5/1 Mbps are available.

Your actual speed will depend on a number of factors including congestion, location, local conditions, hardware, software and general internet traffic.

The SIM supplied with the modem must not be removed and will not work in any other device.

Non-direct debit fee: A $2.20 fee will be charged each month if you choose not to pay your bill by direct debit. To set-up direct debit go to optus.com.au/myaccount
Exception: For payments made by credit, debit, charge or prepaid cards, the non-direct debit fee will not apply.

Payment processing fee: If you pay by BPay savings or direct debit from a bank account or credit card, there are no processing fees. A processing fee applies to non-direct debit payments made by credit or charge card and/or if you pay at Australia Post. For details go to optus.com.au/payments.

Paper invoice fee: A $2.20 paper invoice fee will be charged each month if you choose to receive a paper bill. For online billing or to request an email bill go to optus.com.au/myaccount


 

how can you get home wireless broadband?


Cable Plans | Image

Cable Plans | Image


READY

Check if Home Wireless Broadband is available at your address.

STEADY

Free next business day delivery for most orders placed before 2pm. (To metro areas within AU).

GO

Complete the easy modem setup, and it's a matter of plug, play and you're away!

top questions - faq


  • What speeds can I get?

    Whilst the service uses our 4G network, the service is designed to be used in the home and the speed of data transmitted using the service is different from the speed of data using other services supplied over our 4G network. In metropolitan areas where there is 2300 MHz coverage at your nominated address, download and upload speeds of up to 12/1Mbps are available. If 2300 MHz coverage is not available at your nominated address, download and upload speeds of up to 5/1 Mbps are available.

  • How can I monitor my usage?

    We'll send you usage alerts once you've reached approximately 50%, 85% and 100% of your broadband allowance.

    We'll also send you usage alerts when you've reached 85% and 100% of any extra data that you use above your standard plans inclusion each month.

    And, you can check usage by:

  • What happens if I use up my plan's included data?

    We’ll automatically top up your data for just $10 for an extra 10GB. You can get a maximum of 5 top-ups of 10GB for $10 each per billing cycle. Once you’ve used 250GB (including your plan’s included data of 200GB) we'll simply limit your connection speed to 256kbps until your next billing month starts.

  • Can I relocate my service?

    Yes. The service operates on the 4G Plus network, but before moving we recommend you call us to check service ability in your new location.

  • I already have Optus Home Wireless Broadband. Can I get this offer if I change to the 200GB plan currently available?

    No, this offer is only for new Home Wireless Broadband customers. If you want to move to the current 200GB plan that's $70 per month, please call us on 1800 550 397 or chat now.

  • When do I receive the access fee credit?

    You'll see this credit on your first three bills.

  • I haven't seen a credit yet on my bill. What do I do?

    Please chat with us now.

why choose us?

  •  RELIABLE NETWORK
  •  24/7 SUPPORT
  •  300+ RETAIL SHOPS NATIONALLY

looking for a home wireless broadband business plan?

Do you have an ABN? Then head on over and Check out our business plans