By accepting the benefits of this bundled offer, the connection date for your phone that you agree to will likely be longer than the maximum timeframe in the Customer Service Guarantee (CSG). Apart from this, any other rights you have under the CSG still apply. For more information, see optus.com.au/yourCSG
FAIR GO POLICY APPLIES. Available in selected homes in selected areas.
The Nitty Gritty
Minimum Total Cost includes payment by direct debit. Installation fees may apply if you request a technician installation where a self-install option is available. If you change plans during your contract term, an Early Recontract Fee of $80 applies and you must start a new 24 month contract. Plan pricing will differ if your service is connected outside of Optus network areas. Unlimited Calls to standard national numbers excludes special numbers such as 13/1300 numbers, premium numbers (e.g. 1900 numbers), 1234, 12456 and calls to satellite numbers. Calls charged in one minute increments.
General: Offer available to credit approved customers.
Broadband & Entertainment Bundle: The $15 per month Optus TV with Fetch Connect Package fee and the $15 Entertainment Package fee are waived for the duration of your plan. If you move to a Plan without Optus TV with Fetch the monthly credits will cease. Storage based on Standard Definition recordings.
Optus TV With Fetch Bonus Offer: This is available to customers buying the $70 Basics, $75 Basics Plus or the Big Bundle on a 24-month contract. The $15 per month Optus TV with Fetch fee is waived for the duration of the plan if you take up one of these plans before 1 May 2016. Waiver may revert back to $15 per month if you recontract to another plan and cancellation fees may apply. Some customers may require a powerline adaptor, which can be bought from us for $40.
Home Phone & Broadband Bundle: International inclusions and rates can be found at optus.com.au/worldsaver. Other rates are available at optus.com.au/standard agreements. Available to eligible residential customers who connect the services in the same name and address to the Optus Direct, Optus Cable or Optus NBN networks. You must pre-select Optus as both your local and long distance carrier.
$10 Bundle Discount: Services must be at the same address. One $10 monthly discount per fixed service. If you become ineligible for the discount, it may be removed without notice. Not available in conjunction with any other bundle discount offer.
Cancellation: If you cancel any or all services within the committed term, you may be charged a cancellation fee. Any remaining Optus services will be moved to the closest alternative of our standard plans.
Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service.
Optus TV with Fetch: Optus TV with Fetch requires an active fixed broadband Internet connection with a download speed of at least 3Mbps, a widescreen TV and free-to-air TV service with an external antenna connection. Fetch TV is not Wi-Fi compatible, so unless your Fetch TV set top box is directly connected to the modem via the Ethernet cable (a 2.5m Ethernet cable is supplied during installation, and comes with your Fetch TV set top box), then you’ll need a powerline adapter, which you can purchase from us for $40. If you’re purchasing an Optus bundle, delivery of the fetch TV box can take up to 10 business days from the date the internet is activated. New customers will receive a 2nd Generation set top box (STB) (or any latest version when available). A $135 processing fee applies if you want to upgrade from a 1st Gen to a 2nd Gen STB. Note: to access Netflix and Stan through Optus TV with Fetch, a 2nd Gen STB is required. Buying content gives you a non-transferable right to use that content, provided you maintain your Optus TV with Fetch service.
Stan Offer: Available to Optus customers who purchase an Optus home broadband bundle on a 24-month contract. Offer must be redeemed within 30 days from receipt of activation code. BYO Internet and compatible device required. Only available for use in Australia. 2ND GEN SET-TOP BOX REQUIRED FOR STAN to watch on Optus TV with Fetch. $135 UPGRADE FEE APPLIES for existing Gen 1 Set top box customers. Ongoing monthly subscription fees for Stan apply after 3 months unless you cancel earlier. Offer is not transferable. Not available with other Stan offers through Optus. LIMIT OF ONE STAN SUBSCRIPTION PER OPTUS CUSTOMER. STAN OFFER ENDS 1 MAY 2016. Full terms apply, see www.optus.com.au/stan-terms.
Important Information for Cable & NBN Customers: Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition, require disability services, have a back-to-back alarm, or require an uninterrupted telephone line. If this is the case, contact us and we'll help you find an alternative solution.
Cable Speed Packs: Available to Cable serviceable customers only. Upgrades to Optus' fastest DOCSIS 3.0 internet service which increases download speeds for Australian-hosted content. Actual download speed can be affected by factors such as your equipment and LAN performance, settings, hardware, software, internet activity, location of content accessed and congestion. WiFi connection may not be as fast as wired device. Only Optus-supplied DOCSIS 3.0-compliant EMTAs will be supported. Computer must meet minimum system requirements and may need network settings optimised.
Double Your Data: You can have your monthly data allowance doubled up to twice per calendar year for free. If you need additional data top ups, they're just $20 each.
Speed: Many factors affect speed such as internet traffic, your line condition, your hardware and software, the data source or destination and your location.
Online save $125 offer: For new Optus broadband customers signing up to the Entertainment Starter, Entertainment Bundle or Big Bundle on a 24 month term. $125 credit will appear on the second or third bill. Min Total Cost does not include $125 credit. Not available on Optus DSL. Offer ends 1 May 2016.
We do not offer Priority Assistance. A provider who does is Telstra.
By selecting these plans you agree to preselect Optus as your local and long distance carrier.