By accepting the benefits of this bundled offer, the connection date for your phone that you agree to will likely be longer than the maximum timeframe in the Customer Service Guarantee (CSG). Apart from this, any other rights you have under the CSG still apply. For more information, see optus.com.au/yourCSG
FAIR GO POLICY APPLIES. Available in selected homes in selected areas.
Important Information for Cable & NBN Customers: Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition, require disability services, have a back-to-back alarm, or require an uninterrupted telephone line. If this is the case, contact us and we'll help you find an alternative solution.
The Nitty Gritty
Minimum Total Cost includes payment by direct debit. Installation fees may apply if you request a technician installation where a self-install option is available. If you change plans during your contract term, an Early Recontract Fee of $80 applies and you must start a new 24 month contract. Plan pricing will differ if your service is connected outside of Optus network areas. Unlimited Calls to standard national numbers excludes special numbers such as 13/1300 numbers, premium numbers (e.g. 1900 numbers), 1234, 12456 and calls to satellite numbers. Calls charged in one minute increments.
General: Offer available to credit approved customers.
Non-direct debit fee: A $2.20 fee will be charged each month if you choose not to pay your bill by direct debit. To set-up direct debit go to optus.com.au/myaccount
Exception: For payments made by credit, debit, charge or prepaid cards, the non-direct debit fee will not apply.
Payment processing fee: If you pay by BPay savings or direct debit from a bank account or credit card, there are no processing fees. A processing fee applies to non-direct debit payments made by credit or charge card and/or if you pay at Australia Post. For details go to optus.com.au/payments.
Paper invoice fee: A $2.20 paper invoice fee will be charged each month if you choose to receive a paper bill. For online billing or to request an email bill go to optus.com.au/myaccount
Entertainment Bundles: The $15 per month Yes TV by Fetch Connect package fee and the $15 Entertainment package fee are waived for the duration of your plan. If you move to a plan without Yes TV by Fetch the monthly credits will cease. Storage based on Standard Definition recordings.
International call rates: can be found at optus.com.au/worldsaver. Other rates are available at optus.com.au/standard agreements. Available to eligible residential customers who connect the services in the same name and address to the Optus DSL Direct, Optus Cable or Optus NBN networks. You must pre-select Optus as both your local and long distance carrier.
Cancellation: If you cancel any or all services within the committed term, you may be charged a cancellation fee. Any remaining Optus services will be moved to the closest alternative of our standard plans.
Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service.
Yes TV by Fetch: requires an active fixed broadband Internet connection with a download speed of at least 3Mbps, a widescreen TV and free-to-air TV service with an external antenna connection. Yes TV by Fetch (Gen 2 set top box) is not Wi-Fi compatible, so unless your set top box is directly connected to the modem via the Ethernet cable (a 2.5m Ethernet cable is supplied during installation, and comes with your set top box), then you’ll need a powerline adapter (included in the package). If you’re purchasing an Optus bundle, delivery of the set top box can take up to 10 business days from the date the internet is activated. New customers will receive a 2nd Generation set top box (STB) (or any latest version when available). A $135 processing fee applies if you want to upgrade from a 1st Gen to a 2nd Gen STB. Note: to access Netflix and Stan through Yes TV by Fetch, a 2nd Gen STB is required. Buying content gives you a non-transferable right to use that content, provided you maintain your Yes TV by Fetch service.
Cable Speed Packs: Available to Cable serviceable customers only. Upgrades to Optus' fastest DOCSIS 3.0 internet service which increases download speeds for Australian-hosted content. Actual download speed can be affected by factors such as your equipment and LAN performance, settings, hardware, software, internet activity, location of content accessed and congestion. WiFi connection may not be as fast as wired device. Only Optus-supplied DOCSIS 3.0-compliant EMTAs will be supported. Computer must meet minimum system requirements and may need network settings optimised.
Speed: Many factors affect speed such as internet traffic, your line condition, your hardware and software, the data source or destination and your location.
We do not offer Priority Assistance. A provider who does is Telstra.
By selecting these plans you agree to preselect Optus as your local and long distance carrier.