Moving home?
It’s easy with Optus

Moving is frustrating enough, so we’re making it easy to relocate your existing Optus services, or set up new services in your new pad. This leaves you with time for more important things, like planning your housewarming party!

I’m an existing customer

We’re stoked that you’re already enjoying our services.

I’m a new customer

Welcome to Optus! Why not start by checking out our great range of home broadband plans.


Moving Home

What do I need to do?

It’s best to get the ball rolling around 2-3 weeks before you move, so we can get you hooked-up with minimal fuss.

Book your relocation request

Submit your request online

Ask our Live Chat team (24/7 support)

or call us on 1300 555 241 (Mon-Fri, 8am – 7pm, Sat 9am – 6pm, Sun 9am - 5pm AEST).

Have these details ready. (Where applicable)

  • Your new address, including postcode and unit number
  • Your phone number(s), username(s) or account number(s)
  • A mobile phone number so we can keep you up-to-date
  • If known, the previous landline phone number at your new address
  • You'll also need to be ready to note down any dates/times and special instructions that we give you. So, have a pen and paper handy.

How long will it take?

This depends on the service being connected, the location and technician availability. Generally, metropolitan connections for:

  • Cable Fixed Phone/Broadband: minimum of 5 business days
  • ADSL Fixed Phone/Broadband: minimum of 10 business days
  • NBN Fixed Phone/Broadband: minimum of 10 business days
  • Optus DSL Relocation: minimum of 10 business days (where a service existed previously)

Get an idea of the services available at your new address. When you contact us, our relocation team will provide you with the expected timeframe for connection specific to your address.

So, what’s next?

Once you've booked your relocation, we’ll keep you updated via SMS.

Arrange relocation

It’s best to get the ball rolling around 2-3 weeks before you move, so we can get you hooked-up with minimal fuss.

There are plenty of reasons to choose Optus as your home service provider.

  • A fantastic range of home, broadband and entertainment plans and bundles
  • ADSL2+, cable and nbn™ plans
  • Wi-Fi modem included for new customers
  • Lots of ways to get in touch through online chat, My Optus Community, or on the phone

Step 1: Check what’s available at your new address

We’ve got a great range of home broadband services to choose from. Check out what’s available in your new home.

Step 2: Choose the plan for you and place your order

Now you know what’s available, have a look at the plans on offer and choose the one that’s right for you. Follow the simple steps, add what you want to your cart and place your order. We’ll keep in touch with you throughout the process and you’ll soon be enjoying your new home services!

Check out our plans

Manage your move

Make your move - moving house tips

Yes! Online magazine article - Published 31 Aug 2015

So you’ve found your new home, congratulations! And now it’s time for the fun part – moving. While this can seem an overwhelming task, with the right preparation, organisation and a moving house checklist, it needn’t be. Check out these tips and tricks to make your next move more manageable, and settle into your new abode with ease!...

Find out more


Why Choose Optus?
Awesome Optus Network

Enjoy our strong reliable network with top-notch service to match

A world of entertainment

There's a world of entertainment open to you on broadband bundles packed with awesome

Live Unlimited

Kiss your data worries goodbye and go unlimited for a fantastic price