RING RING

Why don't you give me a call?

Hey, you never know - even though it's probably just your mum, it could be someone famous on the other end of the line.

So to make sure you don't miss a single call, check out our handy messaging and answering services.

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  • VoiceMail

    Information on Voicemail Upgrade

    Leave a message after the beep...

    With VoiceMail, you can set up a personal message your caller can hear and when they leave you a message, you get a reminder to check your VoiceMail inbox.

    Set it up to cover you whenever you:

    • Are out of a coverage area
    • Have your phone switched off
    • Are busy on another call
    • Are just screening someone
    Turning it on, Turning it off

    Turn your VoiceMail on or off in three easy ways:

    1. Dial 1509 (free call), select the "VoiceMail" option and follow the prompts

    2. Via the MyOptus App on your smartphone

    3. Online on your computer in MyAccount

    Remember to set up your call diversions once you have activated VoiceMail, this is done in two easy ways:

    1. Via the MyOptus App on your smartphone

    2. Online on your computer in MyAccount

    If you need a hand, check out our hints and tips on VoiceMail

    Getting your VoiceMail messages in Australia

    Accessing your VoiceMail from your mobile is easy, but if you've left your mobile at home you'll be happy to know it's simple to check in from any landline in Australia.

    Mobile – Simply dial 321 when in Australia.
    Landline – Just dial 133321 and follow the prompts to listen to your VoiceMail messages. You will need your security pin to access your messages!

    Using VoiceMail overseas

    If you'd like to get your VoiceMail while you're travelling, there are a few options. Just remember that standard international rates will apply for calls, diversions and SMSs you make and receive. Check out the rates here.

    While overseas you can access your voicemail in two easy ways:

    1. You can also retrieve your VoiceMail by calling +61 411 000 321, but you will need your security PIN to access your messages (and just remember that you'll be charged the international call rate for the country you're in). If you don't know or have forgotten your security PIN you can call Optus mobile customer service on +61280825678 for free, they will SMS you a new secure security PIN to your mobile.

    2. Simply SMS the letter A to 321 (upper or lower case is ok) and your VoiceMail will call you straight back and play you your messages. You will be charged the international rate for the SMS sent and then at the international call rate for the country you are in for the call back.

    How much does it cost?

    In Australia

    It won't cost you anything when someone leaves you a message in your VoiceMail inbox while you're in Australia.

    But when you're calling VoiceMail to listen to your messages, you'll be charged standard call rates while in Australia – unless, of course, if VoiceMail is included in your mobile plan value. To find out about what is included in your plan search here.

    While Traveling

    PREPAID MOBILE CUSTOMERS: If you receive a call while you're travelling overseas and it diverts to VoiceMail you'll be charged to receive the incoming call and for the diversion from your phone to the VoiceMail Service in Australia, based on the international call rates of whichever zone you're travelling in.

    FOR ALL CUSTOMERS: When you're calling VoiceMail to listen to your messages, you'll be charged standard call rates. While you're overseas, standard international call rates will apply.

    FOR ALL CUSTOMERS: If you'd like to make sure you avoid these extra charges while you're overseas, you can turn Voicemail off completely (following the instructions at the top of the page).

    • Turning it on, turning off  

      • Turn your VoiceMail on or off in three easy ways:

        1. Dial 1509 (free call), select the "VoiceMail" option and follow the prompts

        2. Via the MyOptus App on your smartphone

        3. Online on your computer in MyAccount

        Remember to set up your call diversions once you have activated VoiceMail, this is done in two easy ways:

        1. Via the MyOptus App on your smartphone

        2. Online on your computer in MyAccount

        If you need a hand, check out our hints and tips on VoiceMail

    • Getting your VoiceMail messages in Australia  

      • Accessing your VoiceMail from your mobile is easy, but if you've left your mobile at home you'll be happy to know it's simple to check in from any landline in Australia.

        Mobile – Simply dial 321 when in Australia.
        Landline – Just dial 133321 and follow the prompts to listen to your VoiceMail messages. You will need your security pin to access your messages!

    • Using VoiceMail overseas  

      • If you'd like to get your VoiceMail while you're travelling, there are a few options. Just remember that standard international rates will apply for calls, diversions and SMSs you make and receive. Check out the rates here.

        While overseas you can access your voicemail in two easy ways:

        1. You can also retrieve your VoiceMail by calling +61 411 000 321, but you will need your security PIN to access your messages (and just remember that you'll be charged the international call rate for the country you're in). If you don't know or have forgotten your security PIN you can call Optus mobile customer service on +61280825678 for free, they will SMS you a new secure security PIN to your mobile.

        2. Simply SMS the letter A to 321 (upper or lower case is ok) and your VoiceMail will call you straight back and play you your messages. You will be charged the international rate for the SMS sent and then at the international call rate for the country you are in for the call back.

    • How much does it cost?  

      • In Australia

        It won't cost you anything when someone leaves you a message in your VoiceMail inbox while you're in Australia.

        But when you're calling VoiceMail to listen to your messages, you'll be charged standard call rates while in Australia – unless, of course, if VoiceMail is included in your mobile plan value. To find out about what is included in your plan search here.

        While Traveling

        PREPAID MOBILE CUSTOMERS: If you receive a call while you're travelling overseas and it diverts to VoiceMail you'll be charged to receive the incoming call and for the diversion from your phone to the VoiceMail Service in Australia, based on the international call rates of whichever zone you're travelling in.

        FOR ALL CUSTOMERS: When you're calling VoiceMail to listen to your messages, you'll be charged standard call rates. While you're overseas, standard international call rates will apply.

        FOR ALL CUSTOMERS: If you'd like to make sure you avoid these extra charges while you're overseas, you can turn Voicemail off completely (following the instructions at the top of the page).

 

Need more help?

You can access pre-recorded VoiceMail help from within your VoiceMail options at any time, or check out our in-depth page on setting up and using your VoiceMail.

Important things to know:

  1. VoiceMail messages for postpaid mobile customers are stored on the network for 10 days if you have heard (read) the message; or 28 days if you have not heard (read) the message.

  2. Voicemail messages for Prepaid mobile customers are stored on the network for 7 days if you have heard (read) the message; or 10 days if you have not heard (read) the message.

  3. If you decide to port your mobile away from Optus, your VoiceMail will become unavailable. This includes all SMS and VoiceMail messages whether pending or stored.

  4. The Voicemail box can store up to 40 messages of up to three (3) minutes per message.

  5. You need a compatible mobile handset to use VoiceMail.

 

  • Information on Voicemail Upgrade  

    • VIVA LA VOICEMAIL

      It’s a voicemail revolution

      On the 15th November we’re launching our new and improved voicemail system for fixed line customers and on the 22nd of November for mobile customers. And so that you don’t have to, we’ll be moving your recorded greeting, name and PIN across to it.

      That said, revolutions can be messy. So make sure you check your greeting the next time you access voicemail – you might have to re-record it if it’s not right. Speaking of…

    • Get your greetings together

      Like we said, your main greeting will be moved across to the new service. But if you have any others – such as time of day or personal group greetings – you’ll need to re-record them.

      Don’t worry – it’s easy. From the 15th November, all you have to do is call voicemail, press 3 (greetings), then:

      1. Press 1 to record a new greeting

      2. Press 5 to record or edit your time of day greeting or schedule

      3. Press 7 to record a group greeting.

      Say something specific.
      Thanks to the new system, you’ll also be able to set up multiple time of day greetings – meaning you can have different voicemail recordings set for different days and times. Want to sound professional within working hours? Record something respectable. Should people know better than to call you during Neighbours? Then record something scary.

    • Listen to your old messages

      Both the heard and unheard messages you’ve received will stay behind on the old system for 28 days. You can still listen to them by pressing 4 on the new voicemail main menu, which will actually take you back to the old voicemail system. Just know that none of the old prompts will work – only messages.

    • Getting around the new system

      Here are the numbers for some of the common voicemail services you’re going to want to use.

      General commands (you can use these anytime)

      • To go back, press*

      • For help, press 0.

      From the main menu

      • To play listened-to messages, press 7

      • To play old messages, press 4

      • To record a message, press 6

      • For personal options, press 8.

      Play menu (This is the menu you hear after you listen to each message)

      • To replay, press 7

      • To save, press 5

      • To delete, press 3

      • To call them back, press 6

      • To forward the message, press 4

      Personal Options menu (this is accessed from the main menu by pressing 8)

      • To modify your personal preferences, press 4

      • To modify your message notification method, press 3

      • For group lists, press 2.

    • Pass it on to plenty

      Group Lists (also known as Distribution lists) allow you to forward voicemails on to a pre-selected group of people. So they’re super handy for work (and gossip).

      Unfortunately none of your current distribution lists will survive the move to the new system. But don’t worry – all you need to do to set up a new one is:

      • Call voicemail

      • Press 8 (personal options)

      • Press 2 (distribution list)

      • Press 2 again (create a distribution list)

      • Assign a number (between 1 and 2 digits long)

      • Record a list name (or press # to skip this step)

      • Enter the mailbox number (telephone number) or distribution list number (if you want to embed a list within a list)

      • And finally, to save the list, press #.

    • The system’s changing, but your PIN won’t

      That’s right – the PIN you know and love will be moving to the new system with you. So it should be easy to remember when you need to access voicemail from any phones that aren’t yours.

      And if you’ve forgotten your PIN, don’t stress. Here are some speedy ways to reset it.

      From your mobile

      • Call 321

      • Press 8 (user options)

      • Press 4 (setup options)

      • Press 1, then change away.

      From your home phone

      • Call *96

      • Press 8 (user options)

      • Press 4 (setup options)

      • Press 1, and change it up

      From My Account (if you have it)

      • Select ‘Required Mobile Service’ – it’s under Services

      • Click Settings

      • Click ‘Set Up’ – it’s next to the Voicemail option

      • Click the ‘Change’ button next to ‘Voicemail PIN’

      • Enter and re-enter a 4 Digit PIN

      • Lock it in by clicking OK

    • We have a welcome message, too

      When you first call into the new voicemail, we’ll play you a message reminding you that some of the prompts have changed and that old messages can be found by pressing 4. But seeing as you’ve made it through these FAQs, it’ll all be old news to you. That’s why we’ll only play it the once.

    • New to voicemail?

      Our New User Tutorial will have you up to speed in no time. It’ll guide you through setting up your PIN, name and greeting. It’s compulsory, for new voicemail users but we think you’ll find it pretty handy.