RING RING

Why don't you give me a call?

Hey, you never know - even though it's probably just your mum, it could be someone famous on the other end of the line.

So to make sure you don't miss a single call, check out our handy messaging and answering services.

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  • Voice to Text

    Get your VoiceMail sent as text messages.

    Voice to Text is an awesome service that turns your VoiceMail messages into text and then sends them to your mobile as an SMS.

    It's great for checking VoiceMail discreetly like when you're in a meeting or at the movies. It only takes a few minutes for the average VoiceMail message to be converted to text and sent to your mobile. Plus you can still listen to your VoiceMail later by simply dialling 321 on your mobile.

    Very cool, eh?

    Turning it on, Turning it off

    First of all, you need to activate VoiceMail, set up your diversions and then set up Voice to Text. Just follow these simple steps:

    Activate VoiceMail

    You can turn your VoiceMail on or off in three easy ways.

    1. Dial 1509 (free call), select the "VoiceMail" option and follow the prompts

    2. Via the MyOptus App on your smartphone

    3. Online on your computer in MyAccount

    Set up your call diversions

    You can set up your call diversions in two easy ways.

    1. Via the MyOptus App on your smartphone

    2. Online on your computer in MyOptus App

    Turn on your Voice to Text

    You can, turn your Voice to Text on or off in two easy ways:

    1. SMS ON or OFF to 7746 from your mobile

    2. Online on your computer in MyAccount

    Just remember if you want to switch off your Voice to Text and Voicemail, turn off Voice to Text first and then Voicemail using the instructions above.

    How much does it cost?

    Enjoy unlimited Voice to Text conversions for only $6.99 per month.

    Then when you're calling VoiceMail to listen to your messages, you'll be charged standard call rates. Or, it might even be included at no charge in your mobile plan value. To find out about what is included in your plan search here.

    Using Voice to Text overseas?

    The above rates for Voice to Text still apply. But for Prepaid Mobile customers, when you receive a call while you're travelling overseas and it diverts to VoiceMail you'll be charged to receive the incoming call and for the diversion from your phone to the VoiceMail Service in Australia, based on the international call rates of whichever zone you're travelling in.

    You won't receive any additional international roaming charges when you receive Voice to Text messages while you're travelling overseas. But, it's important to remember that if you dial VoiceMail to listen to your messages, you'll be charged the international call rate for the country you are in.

    If you'd like to make sure you avoid these extra charges while you're overseas, turn off Voice to Text first and then Voicemail using the instructions above.

    • Turning it on, turning off  

      • First of all, you need to activate VoiceMail, set up your diversions and then set up Voice to Text. Just follow these simple steps:

        Activate VoiceMail

        You can turn your VoiceMail on or off in three easy ways.

        1. Dial 1509 (free call), select the "VoiceMail" option and follow the prompts

        2. Via the MyOptus App on your smartphone

        3. Online on your computer in MyAccount

        Set up your call diversions

        1. Via the MyOptus App on your smartphone

        2. Online on your computer in MyOptus App

        Turn on your Voice to Text

        You can, turn your Voice to Text on or off in two easy ways:

        1. SMS ON or OFF to 7746 from your mobile

        2. Online on your computer in MyAccount

        Just remember if you want to switch off your Voice to Text and Voicemail, turn off Voice to Text first and then Voicemail using the instructions above.

    • How much does it cost?  

      • Enjoy unlimited Voice to Text conversions for only $6.99 per month.

        Then when you're calling VoiceMail to listen to your messages, you'll be charged standard call rates. Or, it might even be included at no charge in your mobile plan value. To find out about what is included in your plan search here.

    • Using Voice to Text overseas  

      • The above rates for Voice to Text still apply. But for Prepaid Mobile customers, when you receive a call while you're travelling overseas and it diverts to VoiceMail you'll be charged to receive the incoming call and for the diversion from your phone to the VoiceMail Service in Australia, based on the international call rates of whichever zone you're travelling in.

        You won't receive any additional international roaming charges when you receive Voice to Text messages while you're travelling overseas. But, it's important to remember that if you dial VoiceMail to listen to your messages, you'll be charged the international call rate for the country you are in.

        If you'd like to make sure you avoid these extra charges while you're overseas, turn off Voice to Text first and then Voicemail using the instructions above.

 

Need more help?

Want to find out a bit more? Just head on over to our Voice to Text support page.

Important things to know:

  1. You need a compatible mobile handset to use Voice to Text.

  2. Optus Voice to Text is a service that converts spoken VoiceMail messages to text messages (SMS) and delivers them to your mobile.

  3. Only one form of Premium VoiceMail: (either Voice to Text, Voice to MMS or SurePage) can be selected at one time. Premium VoiceMail replaces the standard Optus VoiceMail delivery method and a monthly fee applies. Optus VoiceMail must be active on the account before Premium VoiceMail can be added.

  4. Charges: Voice to Text costs $6.99 per month for unlimited message conversions sent by SMS to your mobile account. Standard national VoiceMail charges will apply for dialling into the VoiceMail network to listen to left messages.

  5. International roaming VoiceMail charges will also apply if you dial into your VoiceMail box when roaming overseas.

  6. The Premium VoiceMail billing cycle is dependent of your plan's billing cycle. If you cancel your subscription to Premium VoiceMail before the end of your mobile service billing period, you will be refunded any unused portion of the monthly subscription fee.

  7. The time it takes to convert spoken messages to text is up to 20 minutes. We cannot guarantee that all messages will be converted correctly.

  8. If parts of a message cannot be converted they will be marked or omitted. In some instances, a third party agent might assist in the translation of individual words or small portions of the spoken message. If a message cannot be converted at all, a notification SMS with instructions on how to retrieve the VoiceMail message will be sent to your handset via SMS. This can happen due to a spoken message not being in English, or because of poor diction, poor connection, context or background noise. If the spoken message is too long to be converted into a maximum of three text messages, the text will be truncated and you will have to dial into their VoiceMail to listen to the entire message.

  9. Optus is not responsible for the content of any converted VoiceMail messages.

  10. Optus does not censor or filter messages that get converted by the Voice to Text service.

  11. If you decide to port your mobile away from Optus, your Voice to Text will be unavailable. This includes all SMS and VoiceMail messages whether pending or stored.

  12. If you are a Postpaid mobile customer, the VoiceMail box can store up to 60 messages up to three (3) minutes per message up to twenty-eight (28) days for unheard or unplayed messages and five (5) days for heard or played messages.

  13. If you are a Prepaid mobile customer, Voicemail box can store up to 30 messages of up to three (3) minutes per message for up to seven (7) days for unheard or unplayed messages and five (5) days for heard or played messages.

 

  • Information on Voicemail Upgrade  

    • VIVA LA VOICEMAIL

      It’s a voicemail revolution

      On the 15th November we’re launching our new and improved voicemail system for fixed line customers and on the 22nd of November for mobile customers. And so that you don’t have to, we’ll be moving your recorded greeting, name and PIN across to it.

      That said, revolutions can be messy. So make sure you check your greeting the next time you access voicemail – you might have to re-record it if it’s not right. Speaking of…

    • Get your greetings together

      Like we said, your main greeting will be moved across to the new service. But if you have any others – such as time of day or personal group greetings – you’ll need to re-record them.

      Don’t worry – it’s easy. From the 15th November, all you have to do is call voicemail, press 3 (greetings), then:

      1. Press 1 to record a new greeting

      2. Press 5 to record or edit your time of day greeting or schedule

      3. Press 7 to record a group greeting.

      Say something specific.
      Thanks to the new system, you’ll also be able to set up multiple time of day greetings – meaning you can have different voicemail recordings set for different days and times. Want to sound professional within working hours? Record something respectable. Should people know better than to call you during Neighbours? Then record something scary.

    • Listen to your old messages

      Both the heard and unheard messages you’ve received will stay behind on the old system for 28 days. You can still listen to them by pressing 4 on the new voicemail main menu, which will actually take you back to the old voicemail system. Just know that none of the old prompts will work – only messages.

    • Getting around the new system

      Here are the numbers for some of the common voicemail services you’re going to want to use.

      General commands (you can use these anytime)

      • To go back, press*

      • For help, press 0.

      From the main menu

      • To play listened-to messages, press 7

      • To play old messages, press 4

      • To record a message, press 6

      • For personal options, press 8.

      Play menu (This is the menu you hear after you listen to each message)

      • To replay, press 7

      • To save, press 5

      • To delete, press 3

      • To call them back, press 6

      • To forward the message, press 4

      Personal Options menu (this is accessed from the main menu by pressing 8)

      • To modify your personal preferences, press 4

      • To modify your message notification method, press 3

      • For group lists, press 2.

    • Pass it on to plenty

      Group Lists (also known as Distribution lists) allow you to forward voicemails on to a pre-selected group of people. So they’re super handy for work (and gossip).

      Unfortunately none of your current distribution lists will survive the move to the new system. But don’t worry – all you need to do to set up a new one is:

      • Call voicemail

      • Press 8 (personal options)

      • Press 2 (distribution list)

      • Press 2 again (create a distribution list)

      • Assign a number (between 1 and 2 digits long)

      • Record a list name (or press # to skip this step)

      • Enter the mailbox number (telephone number) or distribution list number (if you want to embed a list within a list)

      • And finally, to save the list, press #.

    • The system’s changing, but your PIN won’t

      That’s right – the PIN you know and love will be moving to the new system with you. So it should be easy to remember when you need to access voicemail from any phones that aren’t yours.

      And if you’ve forgotten your PIN, don’t stress. Here are some speedy ways to reset it.

      From your mobile

      • Call 321

      • Press 8 (user options)

      • Press 4 (setup options)

      • Press 1, then change away.

      From your home phone

      • Call *96

      • Press 8 (user options)

      • Press 4 (setup options)

      • Press 1, and change it up

      From My Account (if you have it)

      • Select ‘Required Mobile Service’ – it’s under Services

      • Click Settings

      • Click ‘Set Up’ – it’s next to the Voicemail option

      • Click the ‘Change’ button next to ‘Voicemail PIN’

      • Enter and re-enter a 4 Digit PIN

      • Lock it in by clicking OK

    • We have a welcome message, too

      When you first call into the new voicemail, we’ll play you a message reminding you that some of the prompts have changed and that old messages can be found by pressing 4. But seeing as you’ve made it through these FAQs, it’ll all be old news to you. That’s why we’ll only play it the once.

    • New to voicemail?

      Our New User Tutorial will have you up to speed in no time. It’ll guide you through setting up your PIN, name and greeting. It’s compulsory, for new voicemail users but we think you’ll find it pretty handy.