RING RING

Why don't you give me a call?

Hey, you never know - even though it's probably just your mum, it could be someone famous on the other end of the line.

So to make sure you don't miss a single call, check out our handy messaging and answering services.

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  • Missed Call Service

    When you opt into our Missed Call Service we’ll send you a multimedia message (MMS) with an audio recording of your caller’s voice message whenever you miss a phone call, at no extra charge to you (when you're in Australia).

    You'll be covered when you:

    • Are out of a coverage area
    • Have your phone switched off
    • Are busy on another call
    • Are just screening someone

    Your caller can leave a short message and you’ll receive the recording in an MMS. Great stuff, huh?

    Is my service compatible?

    You can use the new Missed Call Service, if you are:

    • Using an MMS compatible device (handsets released from 2002+ have MMS capability) AND
    • Currently able to send/receive MMS messages (e.g. picture messages) on your phone. Let us help you if you're having trouble with sending/receiving MMS.

    If you opt in to Missed Call Service and both criteria above are not satisfied, you will not be able to receive or retrieve messages left by callers. We will not be able to re-send messages.

    Where are messages stored? Can I call voicemail to retrieve my messages?

    Audio recordings sent to you via MMS through the Missed Call Service are saved on your phone – just like any MMS picture message. For a 1 minute message, the message size is about 92 kilobytes.

    If you accidentally delete an audio recording, or you do not receive the MMS voice message (e.g. you've asked us to switch off MMS functionality on your service or you have an incompatible device), we will not able to re-send messages.

    You also won't be able to retrieve messages by calling VoiceMail (321).

    How to turn it on and off

    Turn it on Turn it off and switch back to Voicemail
    Call 159 and follow the prompts or SMS ON to 159
    THEN
    Dial ** 004 * 0411000160 # on your phone's main calling app and press the Call button.
    Dial ** 004 * 0411000321 # on your phone's main calling app and press the Call button.

    To turn both Missed Call Service and Voicemail off completely, dial ##002# and press the Call button.

    Setting how long your mobile rings before diverting

    Missed Call Service is automatically set up to allow your phone to ring for 20 seconds before it sets in. To change this, just dial * 004 * 0411000160 ** XX # and then press Call.

    The XX is the length of time in seconds you want your mobile to ring. This must be in multiples of 5 seconds and the default is 20 seconds. For example, replace XX with 05 and your mobile will ring for 5 seconds before diverting.

    Please note: if you want to switch off Missed Call Service or switch to another answering service and have changed how long your mobile rings before it diverts, dial ##002# and press ‘Call’ before turning Missed Call Service off or activating any other answering or messaging service.

    How much does it cost?

    Using your mobile in Australia: no extra charges apply for using Missed Call Service.

    Using your mobile overseas: charges apply for using Missed Call Service. The rates differ depending on the country you're in. If your callers are diverted to Missed Call Service and prompted to leave a message, you will be charged the normal call rate to receive the call while overseas and again to divert that call to the Missed Call Service box in Australia. Check out the rates here.

    If you choose to return calls as a result of being notified of the missed calls from the Missed Call Service, roaming call charges will apply.

    In addition, for Postpaid customers travelling overseas, standard roaming data charges will apply for downloading the MMS (max message size is 400 kilobytes). If you have an Optus Travel Pack, MMS downloads will be deducted from your remaining roaming data allowance.

    Postpaid Roaming RatesPrepaid Roaming Rates

    To avoid these extra charges, you can turn Missed Call Service off completely (following the instructions above) and your phone's call waiting feature (visit our device help for info) before you go overseas.

    Need more help?

    For more info about setting up this service, see our Missed Call Service support page.

    Important things to know

    1. The callers who ring you will be charged their normal rates for mobile voice calls.

    2. If you call Optus mobile customer service to request Missed Call Service to be switched on or off, you will be charged the normal rates for a call to a 1300 number.

 

  • Information on Voicemail Upgrade  

    • VIVA LA VOICEMAIL

      It’s a voicemail revolution

      On the 15th November we’re launching our new and improved voicemail system for fixed line customers and on the 22nd of November for mobile customers. And so that you don’t have to, we’ll be moving your recorded greeting, name and PIN across to it.

      That said, revolutions can be messy. So make sure you check your greeting the next time you access voicemail – you might have to re-record it if it’s not right. Speaking of…

    • Get your greetings together

      Like we said, your main greeting will be moved across to the new service. But if you have any others – such as time of day or personal group greetings – you’ll need to re-record them.

      Don’t worry – it’s easy. From the 15th November, all you have to do is call voicemail, press 3 (greetings), then:

      1. Press 1 to record a new greeting

      2. Press 5 to record or edit your time of day greeting or schedule

      3. Press 7 to record a group greeting.

      Say something specific.
      Thanks to the new system, you’ll also be able to set up multiple time of day greetings – meaning you can have different voicemail recordings set for different days and times. Want to sound professional within working hours? Record something respectable. Should people know better than to call you during Neighbours? Then record something scary.

    • Listen to your old messages

      Both the heard and unheard messages you’ve received will stay behind on the old system for 28 days. You can still listen to them by pressing 4 on the new voicemail main menu, which will actually take you back to the old voicemail system. Just know that none of the old prompts will work – only messages.

    • Getting around the new system

      Here are the numbers for some of the common voicemail services you’re going to want to use.

      General commands (you can use these anytime)

      • To go back, press*

      • For help, press 0.

      From the main menu

      • To play listened-to messages, press 7

      • To play old messages, press 4

      • To record a message, press 6

      • For personal options, press 8.

      Play menu (This is the menu you hear after you listen to each message)

      • To replay, press 7

      • To save, press 5

      • To delete, press 3

      • To call them back, press 6

      • To forward the message, press 4

      Personal Options menu (this is accessed from the main menu by pressing 8)

      • To modify your personal preferences, press 4

      • To modify your message notification method, press 3

      • For group lists, press 2.

    • Pass it on to plenty

      Group Lists (also known as Distribution lists) allow you to forward voicemails on to a pre-selected group of people. So they’re super handy for work (and gossip).

      Unfortunately none of your current distribution lists will survive the move to the new system. But don’t worry – all you need to do to set up a new one is:

      • Call voicemail

      • Press 8 (personal options)

      • Press 2 (distribution list)

      • Press 2 again (create a distribution list)

      • Assign a number (between 1 and 2 digits long)

      • Record a list name (or press # to skip this step)

      • Enter the mailbox number (telephone number) or distribution list number (if you want to embed a list within a list)

      • And finally, to save the list, press #.

    • The system’s changing, but your PIN won’t

      That’s right – the PIN you know and love will be moving to the new system with you. So it should be easy to remember when you need to access voicemail from any phones that aren’t yours.

      And if you’ve forgotten your PIN, don’t stress. Here are some speedy ways to reset it.

      From your mobile

      • Call 321

      • Press 8 (user options)

      • Press 4 (setup options)

      • Press 1, then change away.

      From your home phone

      • Call *96

      • Press 8 (user options)

      • Press 4 (setup options)

      • Press 1, and change it up

      From My Account (if you have it)

      • Select ‘Required Mobile Service’ – it’s under Services

      • Click Settings

      • Click ‘Set Up’ – it’s next to the Voicemail option

      • Click the ‘Change’ button next to ‘Voicemail PIN’

      • Enter and re-enter a 4 Digit PIN

      • Lock it in by clicking OK

    • We have a welcome message, too

      When you first call into the new voicemail, we’ll play you a message reminding you that some of the prompts have changed and that old messages can be found by pressing 4. But seeing as you’ve made it through these FAQs, it’ll all be old news to you. That’s why we’ll only play it the once.

    • New to voicemail?

      Our New User Tutorial will have you up to speed in no time. It’ll guide you through setting up your PIN, name and greeting. It’s compulsory, for new voicemail users but we think you’ll find it pretty handy.