RING RING

Why don't you give me a call?

Hey, you never know - even though it's probably just your mum, it could be someone famous on the other end of the line.

So to make sure you don't miss a single call, check out our handy messaging and answering services.

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  • Missed Call Service

    With Missed Call Service, we'll send you a text message whenever you miss a phone call, at no extra charge to you (when you're in Australia).

    You'll be covered when you:

    • Are out of a coverage area
    • Have your phone switched off
    • Are busy on another call
    • Are just screening someone

    Your caller can leave either a short 10 second voice message or their number for a call back. We'll convert it to a text that you'll get when your phone is back in action. Great stuff, huh?

    Good news! We are making changes to this service from 21 November 2016. Make sure to read about it here first before you opt-in.

    Turning it on, Turning it off

    Switch your Missed Call Service on or off in four easy ways:

    1. SMS ON or OFF to 159 from your mobile

    2. Dial 159 and follow the prompts

    3. Via the My Optus App on your smartphone

    4. Online on your computer in MyAccount

    SELECT YOUR MISSED CALL SERVICE SETTINGS

    Missed Call Service is automatically set up to apply to your missed calls, including allowing your phone to ring for 20 seconds before it sets in. But to make Missed Call Service just right for you just follow the instructions below.

    Setting Activation Instruction

    SETTING HOW LONG YOUR MOBILE RINGS BEFORE DIVERTING

    Dial (*004*0411000160**XX#) and then press call.

    The XX is the length of time, in seconds you want your mobile to ring.

    For example replace XX with 05 and your mobile will ring for 5 seconds before diverting. Too easy!

    The length of time must be in multiples of 5 seconds and the default is 20 seconds.

     

    If you change the setting for how long your mobile rings for, you need to cancel this setting before turning Missed Call Service off or before you activate any other answering or messaging service. To cancel this setting change, simply dial (##002#) and then call.

    HOW MUCH DOES IT COST?

    Want the best news? Optus Mobile customers are not charged extra for Missed Call Service while they're in Australia. So go ahead, make the most of it!

    Using missed call service overseas

    You will have to select your settings before you travel, following the below instructions or Missed Call Service won't work at all. Just remember, you'll need to remove these settings when you return to Australia.

    Setting Activation Instruction
    DIVERT ON BUSY, NO REPLY OR NOT REACHABLE Dial (*004*0411000160**XX#) and then press call.
    REMOVE THE SETTINGS WHEN YOU RETURN TO AUSTRALIA Dial (##002#) and then press call.

     

    PREPAID MOBILE CUSTOMERS: It's important to know that you will be charged to use Missed Call Service while you're travelling overseas. If you receive a call while you're travelling and it diverts to Missed Call Service you'll be charged to receive the incoming call and for the diversion from your phone to the Missed Call Service in Australia, based on the international call rates of whichever zone you're travelling in.

    If you'd like to make sure you avoid these extra charges, you can turn Missed Call Service off completely (following the instructions at the top of the page), or simply dial (##002#) and then press call before you go, in which case Missed Call Service will start working again once you're back in Australia.

    • Turning it on, turning off  

      • Switch your Missed Call Service on or off in four easy ways:

        1. SMS ON or OFF to 159 from your mobile

        2. Dial 159 and follow the prompts

        3. Via the My Optus App on your smartphone

        4. Online on your computer in MyAccount

    • Select your missed call service settings  

      • Missed Call Service is automatically set up to apply to your missed calls, including allowing your phone to ring for 20 seconds before it sets in. But to make Missed Call Service just right for you just follow the instructions below.


        Setting how long your mobile rings before diverting

        ACTIVATION INSTRUCTION

        • Dial (*004*0411000160**XX#) and then press call.

        • The XX is the length of time, in seconds you want your mobile to ring.

        • For example replace XX with 05 and your mobile will ring for 5 seconds before diverting. Too easy!

        • The length of time must be in multiples of 5 seconds and the default is 20 seconds.


        If you change the setting for how long your mobile rings for, you need to cancel this setting before turning Missed Call Service off or before you activate any other answering or messaging service. To cancel this setting change, simply dial (##002#) and then call.

    • How much does it cost?  

      • Want the best news? Optus Mobile customers are not charged extra for Missed Call Service while they're in Australia. So go ahead, make the most of it!

    • Using missed call service overseas  

      • You will have to select your settings before you travel, following the below instructions or Missed Call Service won't work at all. Just remember, you'll need to remove these settings when you return to Australia.


        DIVERT ON BUSY, NO REPLY OR NOT REACHABLE

        ACTIVATION INSTRUCTION

        • Dial (*004*0411000160**XX#) and then press call.


        REMOVE THE SETTINGS WHEN YOU RETURN TO AUSTRALIA

        ACTIVATION INSTRUCTION

        • Dial (##002#) and then press call.


        PREPAID MOBILE CUSTOMERS: It's important to know that you will be charged to use Missed Call Service while you're travelling overseas. If you receive a call while you're travelling and it diverts to Missed Call Service you'll be charged to receive the incoming call and for the diversion from your phone to the Missed Call Service in Australia, based on the international call rates of whichever zone you're travelling in.

        If you'd like to make sure you avoid these extra charges, you can turn Missed Call Service off completely (following the instructions at the top of the page), or simply dial (##002#) and then press call before you go, in which case Missed Call Service will start working again once you're back in Australia.

 

Need more help?

For more info about getting set up head on over to our Missed Call Service page.

Important things to know:

  1. When you receive the Missed Call Service SMS message you will not be charged for receiving the SMS message however Prepaid Mobile customers will be charged at standard international call rates for the incoming calls and call diversions to Missed Call service while you're travelling overseas. If you choose to return calls as a result of being notified of the missed calls from the Missed Call Service, normal call charges will apply.

  2. The callers who ring you will be charged their normal rates for mobile voice calls.

  3. If you call Optus mobile customer service to request for Missed Call Service to be switched on or off you will be charged the normal rates for a call to a 1300 number.

  4. Voice to text conversions: We cannot guarantee that all messages will be converted correctly. If parts of a message cannot be converted they will be marked or omitted. In some instances, a third party agent might assist in the translation of individual words or small portions of the spoken message. In these circumstances, the third party agent will only have access to the content of the voice message and will not have access to the phone number or name of the caller or recipient. If a message cannot be converted at all, a notification SMS will be sent with just the details of the number your missed call came from. This can happen due to a spoken message not being in English, or because of poor diction, poor connection, context or background noise.

 

  • Information on Voicemail Upgrade  

    • VIVA LA VOICEMAIL

      It’s a voicemail revolution

      On the 15th November we’re launching our new and improved voicemail system for fixed line customers and on the 22nd of November for mobile customers. And so that you don’t have to, we’ll be moving your recorded greeting, name and PIN across to it.

      That said, revolutions can be messy. So make sure you check your greeting the next time you access voicemail – you might have to re-record it if it’s not right. Speaking of…

    • Get your greetings together

      Like we said, your main greeting will be moved across to the new service. But if you have any others – such as time of day or personal group greetings – you’ll need to re-record them.

      Don’t worry – it’s easy. From the 15th November, all you have to do is call voicemail, press 3 (greetings), then:

      1. Press 1 to record a new greeting

      2. Press 5 to record or edit your time of day greeting or schedule

      3. Press 7 to record a group greeting.

      Say something specific.
      Thanks to the new system, you’ll also be able to set up multiple time of day greetings – meaning you can have different voicemail recordings set for different days and times. Want to sound professional within working hours? Record something respectable. Should people know better than to call you during Neighbours? Then record something scary.

    • Listen to your old messages

      Both the heard and unheard messages you’ve received will stay behind on the old system for 28 days. You can still listen to them by pressing 4 on the new voicemail main menu, which will actually take you back to the old voicemail system. Just know that none of the old prompts will work – only messages.

    • Getting around the new system

      Here are the numbers for some of the common voicemail services you’re going to want to use.

      General commands (you can use these anytime)

      • To go back, press*

      • For help, press 0.

      From the main menu

      • To play listened-to messages, press 7

      • To play old messages, press 4

      • To record a message, press 6

      • For personal options, press 8.

      Play menu (This is the menu you hear after you listen to each message)

      • To replay, press 7

      • To save, press 5

      • To delete, press 3

      • To call them back, press 6

      • To forward the message, press 4

      Personal Options menu (this is accessed from the main menu by pressing 8)

      • To modify your personal preferences, press 4

      • To modify your message notification method, press 3

      • For group lists, press 2.

    • Pass it on to plenty

      Group Lists (also known as Distribution lists) allow you to forward voicemails on to a pre-selected group of people. So they’re super handy for work (and gossip).

      Unfortunately none of your current distribution lists will survive the move to the new system. But don’t worry – all you need to do to set up a new one is:

      • Call voicemail

      • Press 8 (personal options)

      • Press 2 (distribution list)

      • Press 2 again (create a distribution list)

      • Assign a number (between 1 and 2 digits long)

      • Record a list name (or press # to skip this step)

      • Enter the mailbox number (telephone number) or distribution list number (if you want to embed a list within a list)

      • And finally, to save the list, press #.

    • The system’s changing, but your PIN won’t

      That’s right – the PIN you know and love will be moving to the new system with you. So it should be easy to remember when you need to access voicemail from any phones that aren’t yours.

      And if you’ve forgotten your PIN, don’t stress. Here are some speedy ways to reset it.

      From your mobile

      • Call 321

      • Press 8 (user options)

      • Press 4 (setup options)

      • Press 1, then change away.

      From your home phone

      • Call *96

      • Press 8 (user options)

      • Press 4 (setup options)

      • Press 1, and change it up

      From My Account (if you have it)

      • Select ‘Required Mobile Service’ – it’s under Services

      • Click Settings

      • Click ‘Set Up’ – it’s next to the Voicemail option

      • Click the ‘Change’ button next to ‘Voicemail PIN’

      • Enter and re-enter a 4 Digit PIN

      • Lock it in by clicking OK

    • We have a welcome message, too

      When you first call into the new voicemail, we’ll play you a message reminding you that some of the prompts have changed and that old messages can be found by pressing 4. But seeing as you’ve made it through these FAQs, it’ll all be old news to you. That’s why we’ll only play it the once.

    • New to voicemail?

      Our New User Tutorial will have you up to speed in no time. It’ll guide you through setting up your PIN, name and greeting. It’s compulsory, for new voicemail users but we think you’ll find it pretty handy.