Messaging & Answering Services - Mobile Phones - Optus

Ring Ring

Why don't you give me a call?

Hey, you never know – even though it’s probably just your mum, it could be someone famous on the other end of the line.

So to make sure you don’t miss a single call, check out our handy messaging and answering services.

Missed Call Service

Now you’ll never miss that important call.

With Missed Call Service, we’ll send you a text message whenever you miss a phone call, at no extra charge to you (when you’re in Australia).

You'll be covered when you:

  • Are out of a coverage area
  • Have your phone switched off
  • Are busy on another call
  • Are just screening someone

Your caller can leave either a short 10 second voice message or their number for a call back. We’ll convert it to a text that you’ll get when your phone is back in action. Great stuff, huh?

Turning it on, turning it off

Switch your Missed Call Service on or off in four easy ways:

  1. SMS ON or OFF to 159 from your mobile
  2. Dial 159 and follow the prompts
  3. Via the MyOptus App on your smartphone
  4. Online on your computer in MyAccount

Select your Missed Call service settings

Missed Call Service is automatically set up to apply to your missed calls, including allowing your phone to ring for 20 seconds before it sets in. But to make Missed Call Service just right for you just follow the instructions below.

Setting Activation instruction
Setting how long your mobile rings before diverting Dial (*004*0411000160**XX#) and then press call.
The XX is the length of time, in seconds you want your mobile to ring.
For example replace XX with 05 and you mobile will ring for 5 seconds before diverting. Too easy!
The length of time must be in multiples of 5 seconds and the default is 20 seconds.

If you change the setting for how long your mobile rings for, you need to cancel this setting before turning Missed Call Service off or before you activate any other answering or messaging service. To cancel this setting change, simply dial (##002#) and then call.

How much does it cost?

Want the best news? Optus Mobile customers are not charged extra for Missed Call Service while they’re in Australia. So go ahead, make the most of it!

Using Missed Call Service overseas

You will have to select your settings before you travel, following the below instructions or Missed Call Service won’t work at all. Just remember, you’ll need to remove these settings when you return to Australia.

Setting Activation instruction
Divert On Busy, No Reply or Not Reachable Dial (*004*0411000160#) and then press call.
Remove the settings when you return to Australia Dial (##002#) and then press call.

PREPAID MOBILE CUSTOMERS: It’s important to know that you will be charged to use Missed Call Service while you’re travelling overseas. If you receive a call while you’re travelling and it diverts to Missed Call Service you’ll be charged to receive the incoming call and for the diversion from your phone to the Missed Call Service in Australia, based on the international call rates of whichever zone you’re travelling in.

If you’d like to make sure you avoid these extra charges, you can turn Missed Call Service off completely (following the instructions at the top of the page), or simply dial (##002#) and then press call before you go, in which case Missed Call Service will start working again once you’re back in Australia.

Need more help?

For more info about getting set up head on over to our Missed Call Service page.

Important things to know:

  1. When you receive the Missed Call Service SMS message you will not be charged for receiving the SMS message however Prepaid Mobile customers will be charged at standard international call rates for the incoming calls and call diversions to Missed Call service while you’re travelling overseas. If you choose to return calls as a result of being notified of the missed calls from the Missed Call Service, normal call charges will apply.
  2. The callers who ring you will be charged their normal rates for mobile voice calls.
  3. If you call Optus mobile customer service to request for Missed Call Service to be switched on or off you will be charged the normal rates for a call to a 1300 number.
  4. Voice to text conversions: We cannot guarantee that all messages will be converted correctly. If parts of a message cannot be converted they will be marked or omitted. In some instances, a third party agent might assist in the translation of individual words or small portions of the spoken message. In these circumstances, the third party agent will only have access to the content of the voice message and will not have access to the phone number or name of the caller or recipient. If a message cannot be converted at all, a notification SMS will be sent with just the details of the number your missed call came from. This can happen due to a spoken message not being in English, or because of poor diction, poor connection, context or background noise.

VoiceMail

Leave a message after the beeeep...

With VoiceMail, you can set up a personal message your caller can hear and when they leave you a message, you get a reminder to check your VoiceMail inbox.

Set it up to cover you whenever you:

  • Are out of a coverage area
  • Have your phone switched off
  • Are busy on another call
  • Are just screening someone

Turning it on, turning it off

Turn your VoiceMail on or off in three easy ways:

  1. Dial 1509 (free call), select the “VoiceMail” option and follow the prompts
  2. Via the MyOptus App on your smartphone
  3. Online on your computer in MyAccount

Remember to set up your call diversions once you have activated VoiceMail, this is done in two easy ways:

  1. Via the MyOptus App on your smartphone
  2. Online on your computer in MyAccount

If you need a hand, check out our hints and tips on VoiceMail

Getting your VoiceMail messages in Australia

Accessing your VoiceMail from your mobile is easy, but if you’ve left your mobile at home you’ll be happy to know it’s simple to check in from any landline in Australia.

Mobile – Simply dial 321 when in Australia.
Landline – Just dial 133321 and follow the prompts to listen to your VoiceMail messages. You will need your security pin to access your messages!

Using VoiceMail overseas

If you’d like to get your VoiceMail while you’re travelling, there are a few options. Just remember that standard international rates will apply for calls, diversions and SMSs you make and receive. Check out the rates here.

While overseas you can access your voicemail in two easy ways:

  1. You can also retrieve your VoiceMail by calling +61 411 000 321, but you will need your security PIN to access your messages (and just remember that you’ll be charged the international call rate for the country you’re in). If you don’t know or have forgotten your security PIN you can call Optus mobile customer service on +61280825678 for free, they will SMS you a new secure security PIN to your mobile.
  2. Simply SMS the letter A to 321 (upper or lower case is ok) and your VoiceMail will call you straight back and play you your messages.
    You will be charged the international rate for the SMS sent and then at the international call rate for the country you are in for the call back.

How much does it cost?

In Australia

It won’t cost you anything when someone leaves you a message in your VoiceMail inbox while you’re in Australia.

But when you’re calling VoiceMail to listen to your messages, you’ll be charged standard call rates while in Australia – unless, of course, if VoiceMail is included in your mobile plan value. To find out about what is included in your plan search here.

While Traveling

PREPAID MOBILE CUSTOMERS: If you receive a call while you’re travelling overseas and it diverts to VoiceMail you’ll be charged to receive the incoming call and for the diversion from your phone to the VoiceMail Service in Australia, based on the international call rates of whichever zone you’re travelling in.

FOR ALL CUSTOMERS: When you’re calling VoiceMail to listen to your messages, you’ll be charged standard call rates. While you’re overseas, standard international call rates will apply.

FOR ALL CUSTOMERS: If you’d like to make sure you avoid these extra charges while you’re overseas, you can turn Voicemail off completely (following the instructions at the top of the page),

Need more help?

You can access pre-recorded VoiceMail help from within your VoiceMail options at any time, or check out our in-depth page on setting up and using your VoiceMail.

Important things to know:

  1. VoiceMail messages for postpaid mobile customers are stored on the network for 10 days if you have heard (read) the message; or 28 days if you have not heard (read) the message.
  2. Voicemail messages for Prepaid mobile customers are stored on the network for 7 days if you have heard (read) the message; or 10 days if you have not heard (read) the message.
  3. If you decide to port your mobile away from Optus, your VoiceMail will become unavailable. This includes all SMS and VoiceMail messages whether pending or stored.
  4. The Voicemail box can store up to 40 messages of up to three (3) minutes per message.
  5. You need a compatible mobile handset to use VoiceMail.

SurePage

A real, live person to answer your missed call.

Love the idea of a real person answering your calls when you can’t pick up the phone? Then SurePage is perfect for you!

Your caller simply leaves their message with the operator and you’ll get the info sent to you in an SMS message. Pretty nifty huh?

Even when you:

  • Are out of a coverage area
  • Have your phone switched off
  • Are busy on another call
  • Are just screening someone

How much does it cost?

Depending on how busy you are, we’ve got a few different SurePage plans you can choose from. Check them out below.

Optus SurePage plan Monthly cost Cost per message sent Included Calls Cost per call answered by SurePage operator (after credit for included calls are used up)
SurePage Direct $0.00 $0.00 N/A $1.20
SurePage Select $6.99 $0.00 First 6 calls included under this plan $1.20
SurePage Value $11.99 $0.00 First 11 calls included under this plan $1.20
SurePage Essential $19.99 $0.00 First 20 calls included under this plan $1.20

Just remember, for Prepaid Mobile customers using SurePage Direct service while travelling overseas, additional costs apply for call diversions. Please see details in “Using SurePage overseas” below. 

Turning it on, turning it off

Too easy - you can turn SurePage Direct on or off by selecting your call diversions via the MyOptus App or My Account. You can turn the SurePage Select, SurePage Value or SurePage Essential plans on or off by calling 133937 today.

Using SurePage overseas

The above rates for SurePage still apply. But for Prepaid Mobile customers, when you receive a call while you’re travelling overseas and it diverts to SurePage you’ll be charged to receive the incoming call and for the diversion from your phone to the SurePage Service in Australia, based on the international call rates of whichever zone you’re travelling in.

If you’d like to make sure you avoid these extra charges while you’re overseas, you can turn SurePage off completely (following the instructions above),

Need more help?

For more help and information about SurePage check out the SurePage support page.

Important things to know:

  1. You need a compatible mobile handset to use SurePage
  2. You must be within the Optus Mobile network coverage to receive the SurePage SMS message.
  3. If your phone is turned off, or out of coverage, the SurePage SMS message will be resent to your mobile phone until it is received for up to 7 days, after which it will be deleted.
  4. Usage charges for SurePage will be based on calls answered by the SurePage operator and your applicable monthly subscription cost.
  5. If you decide to port your mobile away from Optus, your SurePage will be unavailable. This includes all SMS and VoiceMail messages whether pending or stored.

Voice to Text

Get your VoiceMail sent as text messages.

Voice to Text is an awesome service that turns your VoiceMail messages into text and then sends them to your mobile as an SMS.

It’s great for checking VoiceMail discreetly like when you’re in a meeting or at the movies. It only takes a few minutes for the average VoiceMail message to be converted to text and sent to your mobile. Plus you can still listen to your VoiceMail later by simply dialling 321 on your mobile.

Very cool, eh?

Turning it on, turning it off

First of all, you need to activate VoiceMail, set up your diversions and then set up Voice to Text. Just follow these simple steps:

Activate VoiceMail

You can turn your VoiceMail on or off in three easy ways.

  1. Dial 1509 (free call), select the “VoiceMail” option and follow the prompts
  2. Via the MyOptus App on your smartphone
  3. Online on your computer in MyAccount

Set up your call diversions

You can set up your call diversions in two easy ways

  1. Via the MyOptus App on your smartphone
  2. Online on your computer in MyOptus App

Turn on your Voice to Text

You can, turn your Voice to Text on or off in two easy ways:

  1. SMS ON or OFF to 7746 from your mobile
  2. Online on your computer in MyAccount

Just remember if you want to switch off your Voice to Text and Voicemail, turn off Voice to Text first and then Voicemail using the instructions above.

How much does it cost?

Enjoy unlimited Voice to Text conversions for only $6.99 per month.

Then when you’re calling VoiceMail to listen to your messages, you’ll be charged standard call rates. Or, it might even be included at no charge in your mobile plan value. To find out about what is included in your plan search here.

Using Voice to Text overseas?

The above rates for Voice to Text still apply. But for Prepaid Mobile customers, when you receive a call while you’re travelling overseas and it diverts to VoiceMail you’ll be charged to receive the incoming call and for the diversion from your phone to the VoiceMail Service in Australia, based on the international call rates of whichever zone you’re travelling in.

You won’t receive any additional international roaming charges when you receive Voice to Text messages while you’re travelling overseas. But, it’s important to remember that if you dial VoiceMail to listen to your messages, you’ll be charged the international call rate for the country you are in.

If you’d like to make sure you avoid these extra charges while you’re overseas, turn off Voice to Text first and then Voicemail using the instructions above.

Need more help?

Want to find out a bit more? Just head on over to our Voice to Text support page.

Important things to know:

  1. You need a compatible mobile handset to use Voice to Text.
  2. Optus Voice to Text is a service that converts spoken VoiceMail messages to text messages (SMS) and delivers them to your mobile.
  3. Only one form of Premium VoiceMail: (either Voice to Text, Voice to MMS or SurePage) can be selected at one time. Premium VoiceMail replaces the standard Optus VoiceMail delivery method and a monthly fee applies. Optus VoiceMail must be active on the account before Premium VoiceMail can be added.
  4. Charges: Voice to Text costs $6.99 per month for unlimited message conversions sent by SMS to your mobile account. Standard national VoiceMail charges will apply for dialling into the VoiceMail network to listen to left messages.
  5. International roaming VoiceMail charges will also apply if you dial into your VoiceMail box when roaming overseas.
  6. The Premium VoiceMail billing cycle is dependent of your plan’s billing cycle. If you cancel your subscription to Premium VoiceMail before the end of your mobile service billing period, you will be refunded any unused portion of the monthly subscription fee.
  7. The time it takes to convert spoken messages to text is up to 20 minutes. We cannot guarantee that all messages will be converted correctly.
  8. If parts of a message cannot be converted they will be marked or omitted. In some instances, a third party agent might assist in the translation of individual words or small portions of the spoken message. If a message cannot be converted at all, a notification SMS with instructions on how to retrieve the VoiceMail message will be sent to your handset via SMS. This can happen due to a spoken message not being in English, or because of poor diction, poor connection, context or background noise. If the spoken message is too long to be converted into a maximum of three text messages, the text will be truncated and you will have to dial into their VoiceMail to listen to the entire message.
  9. Optus is not responsible for the content of any converted VoiceMail messages.
  10. Optus does not censor or filter messages that get converted by the Voice to Text service.
  11. If you decide to port your mobile away from Optus, your Voice to Text will be unavailable. This includes all SMS and VoiceMail messages whether pending or stored.
  12. If you are a Postpaid mobile customer, the VoiceMail box can store up to 60 messages up to three (3) minutes per message up to twenty-eight (28) days for unheard or unplayed messages and five (5) days for heard or played messages. 
  13. If you are a Prepaid mobile customer, Voicemail box can store up to 30 messages of up to three (3) minutes per message for up to seven (7) days for unheard or unplayed messages and five (5) days for heard or played messages.

Voice to MMS

Get your VoiceMail sent as audio MMS messages.

Voice to MMS (Multimedia Messaging Service) is a handy VoiceMail feature that turns spoken VoiceMail messages into audio files. These are then sent to your mobile as an MMS message.

This handy little add-on saves you calling VoiceMail to listen to your messages. Plus, you can sort, forward, delete and reply to your messages directly from your mobile inbox. It usually only takes a few minutes for the average VoiceMail to get sorted and sent to your mobile, and you can still listen to your VoiceMail later by simply dialling 321 on your mobile.

Turning it on, turning it off

First of all, you need to activate VoiceMail, set up your diversions and then set up Voice to MMS. Just follow these simple steps:

Activate VoiceMail

You can turn your VoiceMail on or off in three easy ways.

  1. Dial 1509 (free call), select the “VoiceMail” option and follow the prompts
  2. Via the MyOptus App on your smartphone
  3. Online on your computer in MyAccount

Set up your call diversions

You can set up your call diversions in two easy ways

  1. Via the MyOptus App on your smartphone
  2. Online on your computer in MyAccount

If you need a hand, check out our hints and tips on VoiceMail.

Turn on your Voice to MMS

Turn your Voice to MMS on or off online on your computer in MyAccount

Just remember if you want to switch off your Voice to MMS and Voicemail, you’ll need to turn off Voice to MMS first and then Voicemail using the above instructions.

How much does it cost?

Enjoy unlimited Voice to MMS conversions for only $4.99 per month.

When you’re calling VoiceMail to listen to your messages, you’ll be charged standard call rates. Or, it might even be included at no charge in your mobile plan value. To find out about what is included in your plan search here.

Using Voice to MMS overseas

The above rates for Voice to MMS still apply, but some additional charges will apply based on standard international rates of whichever zone you’re travelling in, for the following:

  1. For Prepaid mobile customers only: When you receive a call while you’re travelling overseas and it diverts to VoiceMail you’ll be charged to receive the incoming call and for the diversion from your phone to the VoiceMail Service in Australia.
  2. For all customers: Data charges for audio MMS received.
  3. For all customers: Call charges if you dial VoiceMail to listen to your messages.

If you’d like to make sure you avoid these extra charges while you’re overseas, turn off Voice to MMS first and then Voicemail using the instructions above.

Need more help?

Want to find out a bit more? Just head on over to our Voice to MMS support page.

Important things to know:

  1. You need a compatible mobile handset to use Voice to MMS.
  2. Optus Voice to MMS is a service that converts spoken VoiceMail messages into an audio MMS and delivers them straight to your MMS compatible handset.
  3. Only one form of Premium VoiceMail: (either Voice to Text, Voice to MMS or Surepage) can be selected at one time. Premium VoiceMail replaces the standard Optus VoiceMail delivery method and a monthly fee applies. Optus VoiceMail must be active on the account before Premium VoiceMail can be added.
  4. Charges: Voice to MMS costs $4.99 per month for unlimited message conversions sent by MMS to your mobile account. Standard national VoiceMail charges will apply for dialling into the VoiceMail network to listen to left messages.
  5. International roaming VoiceMail charges will apply for calls received and diverted to VoiceMail (for Prepaid Mobile customers) and for all customers if you dial into your VoiceMail box when roaming overseas. International data roaming charges will also apply for audio MMS received when roaming overseas.
  6. Optus is not responsible for the content of any converted VoiceMail messages.
  7. Optus does not censor or filter messages that get converted by the Voice to MMS system.
  8. If you decide to port your mobile away from Optus, your Voice to MMS will be unavailable. This includes all MMS and VoiceMail messages whether pending or stored.
  9. If you are a Postpaid mobile customer, the VoiceMail box can store up to 40 messages up to three (3) minutes per message up to ten (10) days for unheard or unplayed messages and twenty-eight (28) days for heard or played messages.
  10. If you are a Prepaid mobile customer, the VoiceMail box can store up to 20 messages up to three (3) minutes per message up to ten (10) days for unheard or unplayed messages and twenty-eight (28) days for heard or played messages.