Eligibility

What you need to Enjoy Optus 3G Home Zone?

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  • To check if Optus 3G Home Zone is serviceable in your area, please enter the address where you will be using the service below. Please note the information provided will not be used for marketing purposes.
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  • The Optus 3G Home Zone device is only suitable for homes/offices with fixed line broadband plans that are capped or throttled to download and upload speeds of 128kbps or greater.
    • All Optus Fixed Internet plans currently on sale are eligible for Optus 3G Home Zone however some older plans, including all ADSL 1 connections, are not eligible. Please call 133 937 if you are unsure of your throttle speed on your Optus Broadband Plan.
    • The Optus 3G Home Zone is currently compatible with all Internet Service Providers on an eligible plan.
    • If your broadband is not with Optus, Please contact your Fixed Broadband service provider to check your plan's throttling speed is 128kbps or greater when you exceed your data allowance.
    • What is throttling?
      This is when a broadband service provider slows your connection speed once data limits have been exceeded. This is not applicable to every internet plan, please contact your Internet Service Provider to find out more.
  • It is recommended, for peak performance, that your internet connection is capable of 1Mbps (1000Kbps) Download and 512Kpbs Upload speeds.
  • Not sure of your connection speed? Test the connection you are on right now.
  • Are you in a serviceable area and have an eligible broadband plan? Then call 1800 502 071 to get connected!

Important Safety Information

    • Emergency Calls
    • The Optus 3G Home Zone has been designed to prioritise Emergency calls (000, 112) made within the Optus 3G Home Zone coverage area;
    • 1. Firstly the emergency call is passed to any available Optus Mobile Network.
    • 2. In the event that the Optus Mobile Network is not available, your call is passed to the Optus 3G Home Zone device;
    • a. With the device operating correctly, including a minimum broadband connection of 128kbps (upload & download), the call will be passed to the Emergency Call Operator.
    • b. If the device is not operating correctly or if broadband connection speeds are below the minimum of 128kbps (upload & download), simply turn the device off.
    • 3. If both the Optus Mobile Network and the Optus 3G Home Zone are not available, your phone will then try to onnect to signal that it can see from other compatible Mobile Phone Networks.

    • We recommend that you have a Fixed Line Broadband Plan with sufficient data allowance so that you don't find yourself throttled and unable to use the Home Zone Device to its full potential.

    • Please check the list of recommended Optus Broadband Plans or contact your Fixed Broadband service provider to check your plans connection speed when you exceed your data allowance.
 

The Optus 3G Home Zone is currently compatible with all Internet Service Providers on an eligible plan.

 
 

If you're eligible call
1800 502 071 to get connected! If you have an ABN it's also available for business on 1300 302 051.

 
  • UNLIMITED

    standard Local calls to fixed lines

  • UNLIMITED

    standard National calls to fixed lines

  • UNLIMITED

    standard National calls to Mobiles (excluding Pivotel)