Tell us what you think.
  • Track your order

    Enter your order number below to track the status of your order

  • Activating your SIM Card - Let's get started!

    So we can make sure we send you to the right place, please choose one of the following options.

    I'm upgrading an Optus number

    I'm activating a new number

    I'm activating a new prepaid number

    Your 13-digit SIM number can be found on your SIM card.
  • Setup your mobile

    Now that you have your new mobile phone, we want you to get the most out of it. Follow these links to find your phone's manual:


    Got an iPhone 5S? New manuals are being loaded, in the meantime, go to apple.com for the general manual.

  • Set up My Account

    With My Account there's no need to wait in a queue on the phone. Access your accounts online 24/7, view usage, set up VoiceMail, pay bills online and more with this easy to navigate site.

  • Three super-easy ways to pay your bill!

    1. 1. Easy

      Store your credit card details securely in My Account for easy payment every time. Login or Register

    2. 3. Easiest

      The most hassle-free way: set up direct debit in My Account. Login or Register

  • We know first bills can be a bit confusing.

    We hope we can make it easier for you to understand them.

  • Three super-easy ways to track your
    spend!

    1. 1. Mobile

      Just go to optus.com.au on your mobile to see your usage. Login

    2. 3. Online

      My Account gives you detailed usage for all your services.

    We also have Usage Alerts for most personal mobile plans.

WHAT NEXT?
Rewards
Being an Optus customer enables you to have access to Optus rewards.
Transfer contacts
Transfer contact numbers to your new phone.
Understanding My Plan
Find out how you’re being protected against huge bills.
LOOKING FOR HELP?
Help and Support
Need help? Search our comprehensive online database for all your questions.
Online customer care
Need advice? Chat online to a customer support representative right now.
Rate My Phone
Like your new phone? Select your phone and then select review.
Mobile Internet
Setup access to the internet and emails on your new mobile.
Direct Debit
Setup automatic monthly payments for your bill.
Change Address
Change your billing address.