Managing your data usage: Optus wants to give you the control over your phone usage and charges. The settings on your handset, which you control, play an important part. Some handsets can be set to seek data automatically (eg email or other apps). This will use the internet and depending on your plan charges will apply for that internet access or browsing. You should consider both your phone settings and the plan you have chosen to make sure that it suits your needs and to avoid surprises. If you require additional information on how to control your phone usage and charges, visit www.optus.com.au/pp21. Some handsets are set to seek data automatically (eg email or other apps). This will use the internet and, in some cases, charges will apply.
Charges may apply to access content shown on handset screens.
Optus 3G service: 3G services available throughout the Open Network with compatible 3G dual band handset, subject to network availability. Not available in NT and TAS. Outside these areas, only GSM/GPRS services available (excludes video call or content streaming). For full coverage details please see www.optus.com.au/coverage.
Unlocking Fee: Handsets are locked to the Optus network. An $80 fee applies if network locking is removed within the first six months from activation. If you have recharged to the value of $80 no fee applies. Blackberry smartphones and Apple iPhones are locked to the Optus network. $120 fee applies if network locking is removed within the first 6 months from activation. If recharges have exceeded $120 no fee applies. Limit 1 per customers (except SA). No Rainchecks. Not all handsets available at all outlets. Handset colours may vary from store to store.
All offers: These offers may expire or be withdrawn at any time. For the most up-to-date information, see Mobile Offers.
Dollar Days: $1 Days daily usage fee is $1 (excluding add-ons), $2 Days daily usage fee is $2 (excluding add-ons) and $3 Days daily usage fee is $3.
$1 Days Usage fee includes unlimited: standard national calls, SMS & MMS to Optus GSM mobiles; standard national calls to Australian fixed lines; and mobile access to Facebook and Twitter within Australia.
$2 Days Usage fee includes unlimited: standard national calls, SMS & MMS to Australian GSM mobiles (excluding Pivotel); standard national calls to Australian fixed lines; and mobile access to Facebook, Twitter, LinkedIn, MySpace, eBay, and Foursquare within Australia.
$3 Days usage fee includes unlimited: standard national calls, SMS and MMS to Australian GSM mobiles (excluding Pivotel); standard national calls to Australian fixed lines; and mobile Internet browsing on your handset within Australia.
$1 Days Add-ons: For an additional $1 per day, you receive unlimited standard national SMS and MMS to Australian GSM mobiles (excluding Pivotel). For an additional $1 per day, you receive unlimited standard national calls to Australian GSM mobiles (excluding Pivotel). For an additional $1 per day, you receive unlimited mobile Internet browsing on your handset within Australia.
$2 Days Add-ons: For an additional $1 per day, you receive unlimited mobile Internet browsing on your handset within Australia.
$3 Days Free Weekends: When you pay $3 Daily usage fee every day from Monday to Friday, no daily usage fee applies for Saturday and Sunday.
All Dollar Days offers: Include free voicemail deposits and retrievals in Australia. Excludes premium SMS and content, international and satellite calling and text, international roaming charges, Zoo content usage charges, video calling, 966 calls, mobile handset tethering and use of non mobile voice devices. Timing is based on AEST (the time in Sydney, NSW) regardless of your location. Please adjust your usage to allow for time differences. The usage fee is charged on the first outbound standard national call, SMS, MMS or mobile internet access each day after 12.00.00am AEST. An SMS will be sent to you regardless of time of day when the first daily outbound usage activity is completed. This feature cannot be turned off. Usagefee is not charged on days when no outbound standard national call, SMS, MMS or mobile internet access is made. Unlimited standard national daily calls maximum duration is 23 hours 59 minutes 59 seconds. Daily usage fee and add-on inclusions expire on the earlier of: 1. 11:59:59pm AEST each day; or 2.the time on which you select another offer. International calls are charged in increments of up to 10 minutes. You may change between different Dollar Days offers a maximum of once every 30 days. If you change from a Dollar Days offer to another offer after you have paid your daily usage fee, you will forfeit the benefits available under the Dollar Days offer. Me2U is not available with these offers. $5 voucher expires in 5 days; $10, $15 and $20 vouchers expire in 14 days; $30, $40 and $50 vouchers expire in 30 days; $70 and $100 vouchers expire in 60 days. Unused credit rolls over when your nextrecharge is before your credit expiry. Options for $5, $10, $15 & $20 top-ups are not available. Some handsets are set to seek data automatically (eg email or other apps). This will use the internet and, in some cases, charges will apply. Mobile Internet access requires a compatible handset. Optus may in the future require customers to change their Internet connection settings to be able to access the Internet while on the Dollar Days offers. For the most up to date information visit www.optus.com.au/callingoffers. SingTel Optus Pty Ltd ABN 90 052 833 208.
~ 2 months free access fee: Offer available to credit approved new and recontracting customers who connect online to any current 24 month consumer plan with handset or any current 12 month BYO consumer plan advertised on the Optus website. For new customers the 2 months free access fee will appear as a credit on your first and second bill. For recontracting customers it will appear as a credit on your third bill and you must pay for your first 2 bills in full on your due date. Credit applied to each bill will be equal to 1 month of the plan you initially connected on. Offer ends 30th November 2010, unless withdrawn or extended earlier.
Coverage: Coverage area is handset dependant. Optus 3G dual band is part of the Open Network and refers to our UMTS2100MHz/900MHz coverage. 3G services available throughout the Open Network with compatible 3G dual band handset, subject to network availability. [for national ads include 'Not available in NT and TAS'].Optus 3G single band is part of the Open Network and refers to our UMTS 2100MHhz coverage. 3G services only available in Optus 3G single band areas of the Open Network with compatible 3G single band handset, subject to network availability. [for national ads include 'Not available in NT and TAS']. Outside these areas, only GSM/GPRS services available. See www.optus.com.au/coverage for details.
Please note that video calling, data services and MMS are only available on compatible handsets.
Optus Cap plans are available as a 12 or 24 month plan. Pay the "monthly access fee" worth of standard national voice calls, standard national SMS and MMS, standard International SMS, national video calls, VoiceMail, national diversions and calls to 13/1300 and 1800 numbers each billing period. The call and data features available to you are handset dependant and for iPhone will vary depending on the particular iPhone or software version you use. You will pay a minimum amount per month even if you do not make the minimum amount worth of calls. For the first part month, you will only pay part of the minimum spend and you will also receive only part of the included value and data value. You are not able to view your monthly usage prior to receiving your bill. Check with sales staff when you connect.
Included Value: can be used for standard national voice calls, standard national SMS and MMS, International SMS, national video calls, VoiceMail, national diversions and calls to 13/1300 and 1800 numbers. Exclusions: calls to 124 YES (937), International Voice including calls to fixed lines or GSM mobiles that switch/divert or re-route overseas, International Diversions, International Video, International Roaming, International MMS, International Video Calling, Optus Zoo Browsing, Optus Zoo Downloads, Content Packs (unless specified in promotions), Mobile Internet usage, TrueLocal usage, Directory Assistance, SurePage, Premium Calls, calls & SMS to Pivotel, calls & SMS to satellite phones, SMS and MMS, VOIP services and usage, and 19XX services.
If you exceed the included value in any one billing period, standard rates of your plan will apply.
Included Mobile Internet Data Value: can be used to access services on Optus Zoo or iZoo, browsing the Internet from your mobile and Mobile as Modem access. Exclusions: cannot be used for Voice and Video calls, VoiceMail, International SMS and MMS, premium and Third Party SMS, Optus Zoo or iZoo and Third Party content purchases and subscription fees, 1300, 1800, 1900, SurePage, VPN data usage and data used while roaming internationally. If you access such services, you will be charged at prevailing rates.
Included unlimited value: can be used for Standard National Voice and Video Calls, Standard National SMS and MMS, National Diversions, VoiceMail deposits and retrievals (except for the $99 Timeless Plan and $99 Timeless BYO Plan), and calls to 13/1300/1800 numbers (except for the $99 Timeless Plan and $99 Timeless BYO Plan). Exclusions: The Plan's unlimited value excludes 124 YES (937), International Voice and SMS, International Video, International Roaming and Diversions, International MMS, International Video Calling, calls & SMS to Pivotel, calls and SMS to Satellite, TrueLocal usage, Premium SMS and MMS, Optus Zoo and Optus iZoo Browsing, Optus Zoo and Optus iZoo Downloads, Content packs, Mobile Internet Usage, 966* Zoo, Directory Assistance, VOIP services and usage, Premium Video, Operator Assistance, Video Conferencing and 19XX services. Normal charges apply for those calls and services that are not part of the included value.
Optus 'yes' Fusion $79 plan, includes broadband data allowance unthrottled up to 120GB, after 120GB is reached the service will be speed limited to 256kbps until the end of your billing month and access to International calls at World Saver rates (online only), Optus 'yes' Fusion $99 plan, includes broadband data allowance unthrottled up to 500GB, after 500GB is reached the service will be speed limited to 256kbps until the end of your billing month and access to International calls at World Saver rates (online only), Optus 'yes' Fusion $109 plan, broadband data allowance unthrottled up to 500GB, after 500GB is reached the service will be speed limited to 256kbps until the end of your billing month , unlimited standard calls to Australian GSM mobiles (excl Pivotel) and access to International calls at World Saver rates, Optus 'yes' Fusion $129 plan, includes broadband data allowance unthrottled up to 1000GB, after 1000GB is reached the service will be speed limited to 256kbps until the end of your billing month, unlimited standard calls to Australian GSM mobiles and access to International calls at World Saver rates and, and Optus 'yes' Fusion $149 plan, includes broadband data allowance unthrottled up to 1000GB, after 1000GB is reached the service will be speed limited to 256kbps until the end of your billing month, unlimited standard calls to Australian GSM mobiles and access to International calls at World Saver rates.
Minimum total cost: Over 24 months with payment by direct debit, $19.95 modem delivery fee (excluding online) and $79 connection fee (excluding online) is $1,896 on the $79 plan, $2,376 on the $99 plan, $2,616 on the $109 plan, $3,096 on the $129 plan and $3576 on the $149 plan.
$50 plan downgrade fee applies if you change to a 'yes' Fusion plan with a lower minimum monthly access fee at anytime during your agreement period.
Home Phone Service Included Value: Unlimited call offer applies to standard residential calls only and is not to be used for commercial purposes. Optus Local and Long Distance Phone Fair GoTM policy applies. Any included value that you are entitled to receive expires at the end of each month and is not refundable or transferable. Normal call charges apply to calls and services that are not part of the included value.
Exclusions: 19XX calls, calls to non-Optus mobiles on 'yes' Fusion $79 and $99 plans, calls to Pivotel satellite phones, calls made over another carrier's network, International calls, calls to national fixed or mobile services that then divert/switch or re-route overseas, Directory Assistance and Operator service calls plus other services such as Unlisted Number service.
Hardware: If you connect to the Optus 'yes' Fusion $99, $109, $129 and $149 plan and receive a Home WiFi modem and you move to a plan lower than the 'yes' Fusion plan $99 or cancel your service within 3 months of commencing your plan, you will incur a $140 hardware fee.If there are obstacles between the wireless modem and your computer, the signal may either be absorbed or reflected hence the coverage will be decreased; other products operating in the 2.4GHz radio spectrum, including microwave ovens and some cordless phones may cause interference.
Optus 'yes' Fusion: is a home phone and broadband package which is available to credit approved residential Optus Broadband and Home Phone customers who connect all relevant services in the same name and service address to the Optus Cable networks for a minimum term of 24 months. Limit of one Optus 'yes' Fusion offer per customer account. The Optus 'yes' Fusion plans cannot be combined with other offers or rewards unless stated. Only available with monthly billing. Optus supplies these services to you on the terms of Optus Standard Form of Agreement (the Agreement). The Agreement is made up of your application, the consumer terms and the service descriptions, standard pricing tables and the any relevant appendices and contains full details of the service and the terms and conditions of supply of each service including charging, billing, terms and cancellation. Copies of all documents that make up your Agreement (excluding your application) are available on the Optus website at www.optus.com.au/standardagreements. Non payment of a bill may result in suspension or disconnection of the Services. Offers may be withdrawn at any time without notice.
Serviceability: Optus Broadband and Home Phone Services are not available to all homes in all areas or in NT and TAS. Until Optus successfully installs your service, we cannot guarantee that the service can be installed at your address. A fee may apply if your existing phone number is unable to be transferred to Optus.
Cancellation: If you cancel either or both services within the committed term, you will be charged a $300 pro-rated early cancellation fee for the Optus broadband service and/or a $199 pro-rated early cancellation fee if you cancel your Optus home phone service. Any remaining Optus services will be moved onto the relevant available plan as outlined in the Optus Standard Form of Agreement.
Speed: Speeds are based on network testing. About 70% of Optus Direct customers on the DSLD network can typically access average speeds of over 5Mbps and about 76% of Optus Cable customers can typically access average speeds of over 8Mbps. Not applicable if your service has been speed limited. Actual speeds may be slower as many factors affect speed such as internet traffic, your line condition, your hardware and software, the source of the download and your location.
Paper Invoice Fee: Online billing will be phased in over time and may not be available to you immediately. If we have advised you that online billing is available to you and you still choose to have a paper bill posted to you, you will be charged a paper invoice fee of $2.20. If online billing is not available to you, we won't charge you the fee. Optus will advise you of the availability of online billing before any fee is charged. For further information please see www.optus.com.au/aboutmyaccount.
Credit card fee: If you use a credit, charge or debit card to pay your bill, a 1% fee (inc. GST) will be charged. This payment processing fee will be shown on your Optus bill after the payment has been processed. Exemptions may apply.
Single bill: Optus may be able to place one or more of your services that you have with Optus on a single bill. At point of sale you may choose to have all services billed individually. If you receive a single bill, afterwards it may not be possible to obtain individual bills for your services.
Direct Debit fee: A $2.20 per month fee applies if your account is not paid by direct debit.
All prices quoted include GST, unless otherwise stated.
Termination: If you choose to pay the cost of your handset by the monthly handset payment option or have chosen a 12 or 24 month plan and you cancel your Optus Mobile Service or it is disconnected for any reason ("Termination") you will be required to pay the remaining amount on your phone, if any, plus applicable "Termination Fees". The Termination Fee is calculated as follows: for months 1-12 of a 24 month term, 100% of the Initial Termination Fee, for months 13-15, 80% of the Initial Termination Fee, for months 16-18, 60% of the Initial Termination Fee, for months 19-21, 40% of the Initial Termination Fee, for months 22-24, 20% of the Initial Termination Fee. For months 1-6 of a 12 month term, 100% of the Initial Termination Fee for months 7-9 70% of the Initial Termination Fee, for months 10 -12 40% of the Initial Termination Fee.
1. Cancellation fees apply for all plans. 2. Data usage will be counted in kilobytes, and includes both uploads and downloads. Any unused monthly data cannot be rolled over. Excludes data used while roaming internationally. Excess Usage Data charges: 50¢ per MB or part thereof on the $19/$29 Optus Cap Plan; 25¢ per MB or part thereof on the $49/$59/$79 Optus Cap Plans and Timeless Plans. 3. Unlimited Blackberry® POP3 Email and Blackberry® Browsing through the Blackberry® Browser: The Plan includes unlimited use of the Blackberry® POP3 email, use of the Blackberry® Browser, applications from Optus and third party applications that require a Blackberry® Data connection. 4. Unlimited Mobile Access to Facebook ®, Twitter®, LinkedIn, Myspace, eBay, Foursquare within Australia: unlimited mobile access to these services within Australia only. Use of these services is separate and does not count towards your included Mobile Internet Data Value. These features are only available with compatible handsets. Facebook® and the Facebook logo are registered trademarks of Facebook Inc. Twitter® and the Twitter logo are registered trademarks of Twitter Inc. Myspace Mobile requires an existing Myspace account. eBay and the eBay logo are trademarks of eBay Inc. LinkedIn and the LinkedIn logo are registered trademarks of LinkedIn Corporation in the U.S. and/or other countries. Foursquare and the Foursquare logo are registered trademarks of Foursquare Labs, Inc. All rights reserved. Use of the Facebook SMS alert service and will be charged separately. 5. Unlimited SMS: Includes standard national SMS sent and received within Australia. Excludes International SMS, Premium SMS, Pivotel SMS and Satellite SMS. 6. Included Value: can be used for standard national voice calls, standard national SMS and MMS, international SMS, standard national video calls, VoiceMail, national diversions and calls to 13/1300 and 1800 numbers (except for the $79 Timeless Plan). The Included Value excludes 124YES (937), International Voice including calls to fixed lines or GSM mobiles that switch/divert or re-route overseas, International Diversions, International Roaming, International MMS, International Video Calling, Optus Zoo Browsing, Optus Zoo Downloads, Content Packs (unless specified in promotions), Mobile Internet usage, TrueLocal usage, Directory Assistance, Surepage, Premium Calls, Premium SMS and MMS, VOIP service and usage, and 19XX services. 7. Unlimited: Excludes some call and message types including calls to satellite phones, international, roaming and premium calls and text, and calls to 1900 numbers. 8. Unlimited VoiceMail: Applies to VoiceMail deposits and retrievals within Australia, diversion charges may still apply. 9. Included International Value: can be used for International Voice Calls, SMS and MMS. The International Value excludes all other usage types including international roaming and data used while roaming. Any unused portion of the International Value expires at the end of each bill cycle. Rates are based on International 'yes' calling rates. See optus.com.au/International for more details. International 'yes' rates apply for usage over the included International Value, Blackberry®, RIM®, Research in Motion® and related trademarks, names and logos are the property of Research in Motion Limited and are registered and/or used in the U.S. and countries around the world. 10. Unlimited MMS: Includes standard national MMS sent and received within Australia. Excludes International MMS, Premium MMS sent and received within Australia. Excludes International MMS, Premium MMS, Pivotel MMS and Satellite MMS. General: Optus Mobile Fair Go™ Policy applies for all plans. Optus Open Network™: Optus 3G dual band is part of The Optus Open Network™ and refers to our UMTS2100MHz/900MHz coverage. 3G services available throughout The Optus Open Network™ with compatible 3G dual band handset, subject to network availability. Excludes video calls or content streaming. See optus.com.au/coverage for details.
New Customers: Offer available to credit approved new customers who connect online to the Blackberry Torch 9860 on a $49 Optus Cap Plan or the Samsung Galaxy S II on a $79 Timeless Extreme Plan on a 24 month consumer plan with a handset advertised on the Optus website. Customers will receive 2 months free access fee depending on the handset selected on these plans. Offer excludes all other plan types and handsets. The credit will appear on your third bill and you must pay for your first 2 bills in full on your due date. Standard charges for excess usage will apply. Offer ends 30th September 2011.
Existing Customers - Offer available on selected handsets when you opt into self serve: Offer only available when you opt into self serve for the following transactions - account balance, make payments, direct debit, rate plan changes and bill reprints. You will receive a sms to opt in to this offer once the sale is finalised (next business day). If you do not opt in to self serve on receipt of the sms, you will not be eligible for the free month's access fee credit. Where Optus advises that self-service is available on the above transactions, you may be charged a fee of $3.50 per customer service call. The access fee credit will appear on your third bill and you must pay for your first 2 bills in full on your due date. Where you choose to opt out of Self Serve prior to receiving your free months' credit the credits will not be processed. Where you choose to opt out after receiving your free months credit these will be reversed on your following bill. Offer is available to credit approved recontracting customers who connect online to the Blackberry Torch 9860 on a $49 Optus Cap Plan or the Samsung Galaxy S II on a $79 Timeless Extreme Plan on a 24 month consumer plan with a handset advertised on the Optus website. Customers will receive 2 months free access fee dependant on the acceptance of the above offers. Offer excludes all other plan types and handsets. Standard charges for excess usage will apply. Offer ends 30th September 2011, unless withdrawn or extended earlier.
Terms and conditions: Cancellation fees apply. Included value: excludes some call and message types including, SMS & MMS to satellite phones, international and premium calls, SMS & MMS and Group and Email SMS & MMS and calls to 13/1300/1800/1900 numbers. Included Mobile 750 MB Internet Data: If you exceed your included monthly data allowance, excess usage charged at $0.25 per MB or part thereof. Usage is counted in kilobytes and includes uploads and downloads. Monthly data cannot be rolled over. Excludes data used while roaming internationally. Unlimited BlackBerry POP3 Email and Browsing will be included if you choose a Blackberry handset: includes unlimited use of BlackBerry POP3 email, use of the BlackBerry Browser, applications from Optus and third party applications that require a BlackBerry Data connection. International data roaming usage is specifically excluded from the usage allowance. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of and trademarks or registered trademarks of Research In Motion Limited used by permission. Unlimited mobile access to Facebook®, Twitter®, LinkedIn, MySpace, Ebay & Four Square: for use within Australia only and requires compatible handset. Excludes social media SMS or other alert services set up by you. Facebook and the Facebook logo are registered trademarks of Facebook, Inc. Twitter and the Twitter logo are trademarks of Twitter Inc. Ebay: eBay and the eBay logo are trademarks of eBay Inc. All rights reserved. Linkedin and the LinkedIn logo are registered trademarks of LinkedIn Corporation in the U.S. and/or other countries. All rights reserved. Foursquare: and the Foursquare logo are registered trademarks of Foursquare Labs, Inc. All rights reserved. Handset Locking: Some handsets may be locked to the Optus network. Unlocking fee may apply. General: Optus Mobile Fair Go™ Policy applies Coverage: coverage area is handset dependant. 3G services available throughout the Open Network with compatible Dual Band handset subject to network availability.. 3G services only available in Optus 3G single band areas of the Open Network with compatible 3G single band handset, subject to network availability.. Outside these areas, only GSM/GPRS services available (excludes video call and content streaming). See optus.com.au/coverage for details. SingTel Optus Pty Ltd ABN 90 052 833 208.