START BY SELECTING YOUR OFFICE PHONE NEEDS

Basic  


GREAT VALUE OFFICE PHONE PLANS

Classic office phone line plans designed for small business

Looking for a fixed phone line for your business? Optus can offer you competitive call rates and 24/7 technical support.


WANT MORE?

BUNDLE YOUR BASIC PHONE WITH BROADBAND OR EXTRA CALLS!

Get your office phone included in one of our fantastic value broadband bundles and save!

Add unlimited broadband, entertainment packages, or top-notch calling offers to your Optus bundle. Bundles can include:

  • Unlimited standard local and national calls.
  • Unlimited international calls to selected destinations.
  • Unlimited broadband with entertainment bundles.

It’s your choice – simply head over to compare our excellent bundle deals.

Terms & Conditions

By selecting this plan, you agree that the connection date that you agree to will likely be longer than the maximum timeframe in the Customer Service Guarantee (CSG) and we will waive the standard $59 start-up fee. Apart from this, everything else in the CSG still applies. For more information, see optus.com.au/yourCSG

FAIR GO POLICY APPLIES. Available in selected premises in selected areas. Check website for availability.

Important Information for Cable & NBN Customers: Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition, require disability services, have a back-to-back alarm, or require an uninterrupted telephone line, in which case, please contact us to discuss alternative options.

The Nitty Gritty

Minimum Total Cost includes payment by direct debit. Installation fees may apply if you request a technician installation where a self-install option is available. If you change plans during your contract term, an Early Recontract Fee of $80 applies and you must start a new 24 month contract. Calls charged in one minute increments.

General: Offer available to credit approved small and medium business customers with a valid ABN, as an additional phone line only.

Non-direct debit fee: A $2.20 fee will be charged each month if you choose not to pay your bill by direct debit. To set-up direct debit go to optus.com.au/myaccount
Exception: For payments made by credit, debit, charge or prepaid cards, the non-direct debit fee will not apply.

Payment processing fee: If you pay by BPay savings or direct debit from a bank account or credit card, there are no processing fees. A processing fee applies to non-direct debit payments made by credit or charge card and/or if you pay at Australia Post. For details go to optus.com.au/payments.

Paper invoice fee: A $2.20 paper invoice fee will be charged each month if you choose to receive a paper bill. For online billing or to request an email bill go to optus.com.au/myaccount

Office Phone: You must pre-select Optus as both your local and long distance carrier.

Cancellation: If you cancel the service within the committed term, you may be charged a cancellation fee.

Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service.

We do not offer Priority Assistance. A provider who does is Telstra.

It's easy to get connected


Cable Plans | Image

Cable Plans | Image


READY

Select your plan and place your order.

SET

We'll get the techy stuff sorted and organise your new phone service.

GO

You're connected! Now everyone in the office can talk to their hearts' content.

It's easy to get connected

Cable Plans | Image

READY

Select your plan and place your order.

Cable Plans | Image

SET

We'll get the techy stuff sorted and organise your new phone service.



GO

Your connected! Now everyone in the office can talk to their hearts' content.


Frequently Asked Questions

Yes, in most cases, as long as you are staying in the same local area. Transferring your number can take up to 10 business days, so make sure you don't cancel your service with your current provider until the transfer is complete. For an extra-smooth transition, have a copy of your existing telephone bill to hand when ordering your service.

You can add another line, but what’s already in place determines what happens next. If the infrastructure exists, adding a line is a straightforward process. If extra wiring is required, then you'll need to organise and pay for your own qualified technician. Call us to work out what’s in place and what the next steps are.

Unless you've ordered a new handset when purchasing your connection with us, no extra handsets will be supplied. Any working handsets you already have should work with your new Optus service, provided they meet Australian standards.

We’ll try to activate all pre-existing telephone extensions that are linked to the phone line that you're connecting/activating with us. If you need new sockets/ extensions to be installed, please contact an ACMA approved electrician to complete this work.

Unless the telephone line you're connecting has never been connected before, the technician will try to activate your service remotely (at the exchange) and will only need to come to your premises, if the remote attempt isn't successful.
If an appointment is needed, an English-speaking person over 18 years of age must be at the premises.

You'll receive an SMS and a letter confirming your connection date 3 to 5 business days after placing your connection request.
If unexpected circumstances lead to a change in the confirmed connection date, we will make every effort to let you know and arrange a new date.

Contact a Business Specialist

Contact us now  

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Pay As You Go call rates

Local calls 30c per call

Standard national calls 28c per min + 52c connection fee ($2.00 cap for calls up to 1 hour)

Calls to Australian mobiles 28c per min + 52c connection fee ($2.00 cap for calls up to 1 hour)

13/1300 calls 35c per call

International calls World Saver rates to 15 destinations + 52c connection fee. View World Saver rates

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$20 bundle discount

Eligible Optus mobile services

  •  Monthly mobile phone plans with a value of $30/mth or more
  •  SIM Only plans with a value of $30/mth or more
  •   Prepaid mobiles
  •   Prepaid SIM Only plans

Note: Monthly mobile & Sim only plans means you receive a monthly bill from us for your mobile plan. Due to technical limitations, a very small number of our postpaid mobile customers are not eligible for the discount. The ineligible products are: Optus Thuraya, Optus Fleet and all Optus Corporate products.

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Sagemcom F@ST 3864 Home Gateway modem

A WiFi modem is included for new customers. Experience the freedom and convenience of shared wireless broadband within your home.

The Sagemcom F@ST 3864 modem has:

  • Easy set up - plug-and-play modem.
  • Push 'n' Connect - easy push-button WiFi connection for your devices.
  • WiFi @2.4GHz so you can connect all your tablets and computers easily over WiFi.
  • 4 x Gigabit Ethernet LAN ports - for ultra-fast wired connectivity - ideal for HD gaming and video
  • Access and share USB hard drive media either wirelessly or via the modem's USB ports
  • Parental Controls - control the kids' internet access times and website content to all wired and wireless connections.
  • This modem is NBN-ready for when the NBN reaches your home.
See TECHNICAL DETAILS
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Netgear CG3000 V2 modem

A WiFi modem is included for new customers. Experience the freedom and convenience of shared wireless broadband within your home.

The Netgear CG3000 V2 modem has:

  • Easy set up – plug-and-play modem – simple Push ‘n’ Connect WiFi connections.
  • WiFi @ 2.4GHz so you can connect all your tablets and computers easily over WiFi.
  • 4 x Gigabit Ethernet LAN ports – for ultra-fast wired connectivity – ideal for HD gaming and video.
  • Wirelessly access and share USB hard drive media via modem’s DLNA® enabled USB ports.
  • Netgear Genie® enabled. Install the Genie® app to your tablet or mobile phone for easy management of your home network from the comfort of your couch.
See Techy details (PDF)
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Sagemcom F@ST 3864 Home Gateway modem

A WiFi modem is included for new customers. Experience the freedom and convenience of shared wireless broadband within your home.

The Sagemcom F@ST 3864 modem has:

  • Easy set up - plug-and-play modem.
  • Push 'n' Connect - easy push-button WiFi connection for your devices.
  • WiFi @2.4GHz so you can connect all your tablets and computers easily over WiFi.
  • 4 x Gigabit Ethernet LAN ports - for ultra-fast wired connectivity - ideal for HD gaming and video
  • Access and share USB hard drive media either wirelessly or via the modem's USB ports
  • Parental Controls - control the kids' internet access times and website content to all wired and wireless connections.
  • 2 x FXS voice ports for your phone handset.
See TECHNICAL DETAILS
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Uniden DECT SSE25

Easy to read and easy to use, the Uniden DECT SSE25 is great for those wanting a phone that's designed for the visually and hearing impaired. It uses cutting-edge DECT 6.0 technology engineered for Australian and New Zealand conditions.

  • Large display screen
  • Large easy-to-read buttons
  • Hearing aid compatible (T-Coil)
  • Integrated digital answering machine with slow playback function and remote access
  • Multi-handset capable - expandable by up to six handsets
  • Handset conferencing – three-way (two handsets plus outside call)
  • Intercom/Announce call transfer
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Uniden DECT 1015

The Uniden DECT 1015 is a cutting-edge cordless phone system with a streamlined, contemporary look. It's ideally suited to high-density living environments thanks to an enhanced talking range, while the eco-friendly mode is good for the environment – and your power bills.

  • Maxi sound - extra loud handset volume control
  • Hearing aid compatible
  • 30 phonebook memories and 30 Caller ID memories
  • Alphabetical search and dial
  • Green back-lit LCD display
  • Up to eight hours talk time
  • Up to seven days standby time
  • Wall or desk mountable
  • Cutting-edge DECT6.0 technology
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Uniden DECT 3035 + 1

Uniden’s DECT 3035+1 comes with an extra handset plus an integrated digital answering machine, so you won’t miss those important phone calls again.

These contemporary phones have digital duplex speakerphones on the handsets, making hands-free communication easy.

  • Large orange backlit LCD display
  • Up to eight hours talk time
  • Hearing aid compatible
  • Extra loud handset volume control
  • Cutting-edge DECT6.0 technology
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Powerline adaptor

This device is a really neat way of getting the internet connected from one place to another in your home.

Simple plug one adaptor into the wall and connect to your modem, then plug the other into a second socket in your home, and your internet or Yes TV by Fetch signal will get carried through your electrical wiring.

It’s inexpensive, relatively easy to set up and more reliable than WiFi. Each powerline adaptor has a set of two plugs.

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Professional Installation

HOW DO I KNOW IF I NEED A PROFESSIONAL INSTALLATION?

We can organise a technician if you need one. You may need a visit from a technician if you have a back-to-base security system (check with the manufacturer).

You will need a technician if you want your existing phone sockets wired into the NBN (most people don't).

What's involved?

With a professional installation, an Optus technician will:

  • Set up your Optus WiFi modem.
  • Connect your computer and existing phone sockets.
  • Make sure that your NBN broadband and phone services are working.
  • Connect up to two WiFi devices and show you how it's done.
  • For existing Optus customers, transfer services such as Optus TV with Fetch.
  • If you need any additional work done you can ask our friendly technician for a quote while he's there.
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Compare Speed Packs

Speed Packs
This service is configured on NBN Speed Tier 12 This service is configured on NBN Speed Tier 25 This service is configured on NBN Speed Tier 100
Available on $60 Plan $80 Plan $80 Plan
Price $0 $0 +$20 p/m
Speed Tiers Many factors affect speed and you will experience download speeds below 12 Mbps during peak times (7pm to 11pm) Many factors affect speed and you will experience download speeds below 25 Mbps during peak times (7pm to 11pm) Many factors affect speed and you will experience download speeds below 100 Mbps during peak times (7pm to 11pm)
Ideal for Web browsing
Check emails		 Web browsing
Music & video streaming		 Multiple device web browsing
HD music & video streaming

Speeds on FTTB/N services vary and can be confirmed once connected.

NBN Fixed Wireless: $20 Speed Pack delivers lower speeds on Fixed Wireless. It’s configured on the NBN 50 Speed Tier. You will experience speeds below 50Mbps during Peak (7PM to 11PM).

Speed: The speeds above are only an indication of what you may experience on your service. The speed you will experience depends on a number of factors including your access type, demand on the network and local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location which can interfere with reception and speed.

Learn more about things that affect your broadband speed.

Compare Speed Packs

Available on
$60 Plan $80 Plan $80 Plan
Price
$0 $0 +$20 p/m
Speed Tiers
Many factors affect speed and you will experience download speeds below 12 Mbps during peak times (7pm to 11pm) Many factors affect speed and you will experience download speeds below 25 Mbps during peak times (7pm to 11pm) Many factors affect speed and you will experience download speeds below 100 Mbps during peak times (7pm to 11pm)

Speeds on FTTB/N services vary and can be confirmed once connected.

NBN Fixed Wireless: $20 Speed Pack delivers lower speeds on Fixed Wireless. It’s configured on the NBN 50 Speed Tier. You will experience speeds below 50Mbps during Peak (7PM to 11PM).

Speed: The speeds above are only an indication of what you may experience on your service. The speed you will experience depends on a number of factors including your access type, demand on the network and local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location which can interfere with reception and speed.

Learn more about things that affect your broadband speed.

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Speed packs increase the speed available to your broadband, so you can upload and download faster, or have more people surfing at once.



BASIC

Up to 30 Mbps Download
Up to 2 Mbps Upload

The speeds above are only an indication of what you may experience on your service. The speed you will experience depends on a number of factors including your access type, demand on the network and local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location which can interfere with reception and speed.




SPEED BOOST MAX

Up to 100 Mbps Download
Up to 2 Mbps Upload

As fast as it gets. This speed pack provides plenty of power for several people online. Use multiple devices doing data-hungry things like downloading movies and music, playing video games online, or streaming live video and TV.




 

Speed: The speeds above are only an indication of what you may experience on your service. The speed you will experience depends on a number of factors including your access type, demand on the network and local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location which can interfere with reception and speed.

Learn more about things that affect your broadband speed.




 
 

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New Developments Charge

WHAT IS THE NEW DEVELOPMENTS CHARGE?

The New Developments Charge is a one-off fee mandated by the Australian Government which nbn ™ applies in order to get the NBN up-and-running at new premises in new development areas. It is only charged once - the first time the NBN is connected. The New Developments Charge only applies to NBN serviceable locations within new developments.

The New Developments Charge is $300, which includes GST. It will appear as an upfront cost on your Optus NBN bill.

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NBN Service Transfer

MOVING YOUR SERVICE OVER TO OPTUS

When you transfer to Optus, you might be charged a cancellation fee or other charges from your current service provider.

Your service provider will continue providing your service until the transfer is complete, although you may experience a small outage during transfer. Once your transfer’s complete, you should contact your provider to make sure your account has been closed.

If you are transferring from a bundled telephone and broadband service, to a broadband only service, your telephone service will be cancelled and the number may be quarantined.

Any faults on the service with your current provider will be closed as part of the transfer process.

If you need any customer support or help with faults at any time before your phone service is transferred to Optus you’ll need to contact your current phone company.

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Sagemcom F@ST AC modem

New Customers get this premium, high-performance modem included with their broadband plan. Experience the freedom and convenience of wireless broadband within your home.

The Sagemcom F@ST AC modem has:

  • Simple set up - just plug and play
  • High-speed wireless connectivity
  • Four dedicated Gigabit Ethernet LAN ports - essential for the ultra-fast wired connectivity required for HD gaming and video streaming
  • Powerful firewall security with intrusion detection
  • This modem is NBN-ready, for when the NBN reached your home
  • Beam forming technology improves quality of coverage
  • Less interference from neighbourhood WiFi (on 5GHz frequency)
See TECHNICAL DETAILS
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Worldsaver Ultimate Rates

Destinations Landlines (per min)* Mobile (per min)*
China Unlimited Unlimited
India Unlimited Unlimited
Hong Kong Unlimited Unlimited
Canada Unlimited Unlimited
USA Unlimited Unlimited
Singapore Unlimited Unlimited
Thailand Unlimited Unlimited
United Kingdom Unlimited 14c
New Zealand Unlimited 20c
Italy Unlimited 24c
Malaysia Unlimited 2c
Germany Unlimited 18c
Greece Unlimited 19c
South Korea Unlimited 3.5c
Netherlands Unlimited 14c
Ireland Unlimited 29c
Croatia Unlimited 32c
Poland Unlimited 18c
Japan Unlimited 16c
Turkey Unlimited 15c
Taiwan Unlimited 9c
France Unlimited 18c
Chile Unlimited 24c
Hungary Unlimited 28c
Austria Unlimited 28c
Destinations Landlines (per min)* Mobile (per min)*
Greece Unlimited 19c
South Korea Unlimited 3.5c
Netherlands Unlimited 14c
Ireland Unlimited 29c
Croatia Unlimited 32c
Poland Unlimited 18c
Japan Unlimited 16c
Turkey Unlimited 15c
Taiwan Unlimited 9c
France Unlimited 18c
Chile Unlimited 24c
Hungary Unlimited 28c
Austria Unlimited 28c

Fair Go policy applies. *52c connection fee applies to billed calls. Calls are billed in one minute increments.

See full list of rates.

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Worldsaver Rates

Destinations Landlines (per min)* Mobile (per min)*
China 2c 3c
Hong Kong 1c 1c
Canada 1c 2c
USA 2c 2c
South Africa 3c 15c
Singapore 1c 1c
Thailand 1c 3c
United Kingdom 2c 14c
New Zealand 3c 20c
Italy 3c 24c
Germany 1c 18c
Greece 2c 19c
Ireland 3c 29c
Japan 3c 16c
France 3c 18c

Fair Go policy applies. *52c connection fee applies to billed calls. Calls are billed in one minute increments.

See full list of rates.

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