1300, 1800 and Global Access Services

Make it easier for your customer to do business with you. Optus 1300/1800 Services allow your customers to easily contact you on one number from anywhere in Australia.

What is the difference between a 1300 and 1800 inbound service?

With the Optus 1300 number service, customers can call your business from a fixed line for the cost of a local call from anywhere in Australia. With an Optus 1800 number service customers can call you at no charge from a fixed line anywhere in Australia.

If your customers call your 1300 number or 1800 number from their mobile, the normal mobile call rates apply.

What does this mean for your business?

Never miss a customer call or sales opportunity. Capture voice* or fax messages when you’re busy or closed. Save time by directing customers’ calls to your mobile or closest office in Australia.

Lift your business brand. Your inbound number gives your business a professional profile.

Provide exceptional customer service. Reduce your customers’ waiting times by automatically directing inbound calls to available staff and spreading workload evenly amongst your team.

1300 Numbers & 1800 Numbers Costs

Did you know you can take your 1300 numbers or 1800 numbers with you if you move premises? Additionally, you can also port your 1300 or 1800 number from any other service provider.

1300 / 1800 Inbound Service Pricing (including GST)
Monthly Access Fee $27.50
Minimum Total Cost over 12 months (excluding call charges) $330
If you receive incoming calls on a fixed number Local Calls (per minute) to 1300 number FREE for the first 15 minutes, then 8.8c per minute thereafter
to 1800 number 8.8c
National Calls (per minute) 13.2c
Mobile Calls from within Australia (per minute) 16.5c
If you receive incoming calls on a mobile number All calls from within Australia (per minute) 16.5c

Important Info


* Usage charges additional.

Total Access Service (TAS): Prices are including GST, unless otherwise stated. Available to eligible credit approved Optus Small and Medium Business customers, as defined by Optus. The offer applies to NEW contracts on National Total Access Service Standard Package for 1300 and 1800 numbers with a contract period of minimum 12 months.

The offer does NOT apply to: TAS 13 numbers, TAS Advanced Package, International TAS Package and existing or recontracted TAS services. The TAS offer is not available in conjunction with any other offer, discount (e.g. toll plan) or special pricing request unless otherwise stated. The cancellation fee is equal to the monthly TAS access fee, applicable at the moment of cancellation, multiplied by the remaining months of your contract term. Pricing and information correct as at 1 May 2013. SingTel Optus Pty Limited ABN 90 052 833 208.