Make it easy for customers to contact your small to medium business
Whether you have a large call centre or a single business outlet, you want to capture those inbound calls. Calls to 1300 and 1800 numbers can be easily re-directed and if your business moves, your number can move with you.
Optus Inbound Solutions
Communications solutions that encourage your customers to call.
With Optus National Inbound solutions you can extend your business reach and enhance customer service, while giving you control over when and where you answer calls:
- 13, 1300 and 1800 numbers
- Network interactive voice response
- Intelligent call routing
- Online service management
- SMS contact
Network IVR and call routing
Intelligent call steering and self-service.
Using intelligent call routing technology based in the Optus network you can direct calls to the appropriate destination before they reach a customer service agent for handling.
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Optus International Inbound Services
Communications solutions that encourage the world to call.
Your customers can phone you from a fixed line free of charge* from most of the world's major business centres using either a single global contact number, or a number specific to each country.
*Some hotels and public phones may charge a local call fee.
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