Leverage our expertise to make every contact count
Optus uses best-practice methodologies and advanced tools to optimise your customer interactions. Discover clever solutions that exploit routing and scripting, performance reporting, computer telephony integration and outbound dialling.
Customer Experience Solutions
Engage with your customers the way they like to talk
Give your customers a positive contact centre experience to complement their store and online journeys. Our solutions are tailored to meet your needs and cover rich multi-channel experiences, quality monitoring and more.
Contact Centre as a Service (CCaaS)
Set your business apart with a premium centralised system
CCaaS is a simplified, cost-effective cloud solution that can make things easier for your customers and your IT department without significant capital expenditure. Using advanced multimedia channels, it supports conversations over voice, web, email and social media. CCaaS can be coupled to advanced Workforce Optimisation solutions to build productivity and customer satisfaction outcomes.
On-demand Contact Centres
A highly flexible and scalable contact centre solution
Optus On-Demand Contact Centre is a simplified solution that will help you meet demands, even during peak and standard periods. With this hosted contact centre, your agents are up and running quickly, providing a user-friendly pay-as-you-use interface.
Customer Contact Consulting
Plan, design or optimise your contact centre solutions
Optus Contact Centre Specialists can assess your current operation and identify key opportunities for transformation and inovation. We offer expertise in both business and ICT technology, and work closely with you to develop and enhance the service to your customers.
Inbound voice services
Corporate level solutions to enhance customer service
Meet the high expectations of your customers with Optus Inbound Voice Services such as IVR systems and international solutions plus 13, 1300 or 1800 services. Service, monitor and manage customer contact with a sharper edge.
Optus Visual IVR, powered by Jacada
Go visual to end IVR frustration and optimise customer service
Provide a visual interface to customers seeking agent assistance, whether they be browsing your web site or mobile app, or calling into a toll-free phone number.
Visual IVR simplifies customer experience and optimises self-service at the same time. This helps to both reduce the cost-to-serve and increase customer loyalty due to reduced customer effort.