Enterprise: Keep control of your monthly spend with Optus usage alerts

No one likes surprises with their bill. Optus helps you manage your mobile or mobile broadband spend with automatic usage alerts.

With Optus, we'll let you know via a helpful SMS when you've reached 50%, 85% and 100% of your mobile included monthly value for standard talk and text, or data - whichever comes first.

If you have a data only plan, for example an Optus Employee Tablet plan or Mobile Broadband plan, we will let you know via an email when you have reached 50%, 85% and 100% of your included monthly value for data.

Our alerts are automatic

Optus reminders are automatic across most personally liable Corporate Employee postpaid mobile, Mobile Tablet and Mobile Broadband plans, there's no need to register for the service so you can have peace of mind when your next bill arrives.

Your customer care contact details:

Image of an icon indicating contact via phone 8am - 7pm Monday - Friday
1300 133 334
Image of an icon indicating contact via email corporate.mobile@optus.com.au

Important Information you need to know:

When are they sent?

SMS Usage Alerts and emails are sent during the hours of 10.00am 8.00pm (AEST). Alerts are not generated in real-time and a delay of up to 48 hours may be experienced. It is for this reason that you should not rely on the usage alert service as the sole means of monitoring your mobile usage.

Received the 100% usage alert?

If you have received a usage alert advising you have reached 100% of your included monthly value for standard talk, text, or data, You may be charged excess fees until your included value resets at the start of your next bill period.

To find more information on what is included in your plan, any excess usage charges and access the critical summary information document relevant to your plan, please visit the visit the secure URL provided to you by your company contact. If you are unsure please contact customer care using the contact details above.

For more information in how to manage your spend please visit the corporate employee plan support page.

Please note that alerts are not generated in real-time and a delay of up to 48 hours may be experienced.

Please note that alerts do not include international calls, SMS to overseas numbers or roaming usage outside Australia.

Where can I find more information with what is included and not included in my plan?

To find more information on what is included in your plan and access to critical summary information document. Please visit the secure URL provided to you by your company contact. If you are unsure please contact customer care using the contact details above.

Check out our FAQ for more information.