Peace of Mind for Your New Mobile or Tablet

Life is good with a new mobile phone or tablet. But disaster is just one awkward juggle away!

Luckily, Optus can help. Device Protect gives you peace of mind by getting you back on track with a replacement phone or tablet in the case of loss, or theft, or repairing or replacing the device in the case of accidental damage.

Make that new device theft-proof, bump-proof, drop-proof, so you can stop worrying, and get back to doing the things you love.

Insurance Products no longer available for new customers

  • Device Protect version 1 launched 19 June 2016
  • Optus Yes Cover
  • Optus Device Insurance (Smart and Standard)
  • Optus Mobile Insurance (Smart and Standard)
  • Safeguard Insurance
View Details

Why Insure With Device Protect?

As we all know, life's little accidents happen. And they can happen so easily. With Device Protect, we will assess your claim quickly so you can stay in touch.

  • If the device is lost or stolen, subject to market availability and geographic location, a replacement device will be available to you within 2 business days of your claim being approved.
  • If the device is damaged, it is likely to be repaired or replaced within 5-10 business days of your claim being approved. Please talk to our store staff to arrange a loan phone during this period.
  • With Device Protect, you're not locked into the insurance contract for the term of your plan, which means you can cancel it at any time.
  • Avoid paying the full cost of a new mobile phone or tablet if it is lost, stolen or accidentally damaged
  • Be assured by coverage above and beyond the manufacturer’s warranty and consumer guarantees under the Australian Consumer Law

What's Covered?

If the device is lost, stolen or accidentally damaged, whether it's here in Australia or while travelling overseas, you're covered.

And if the phone or tablet is lost or stolen you're also covered for any unauthorised use of your service up to $600, for the twelve hours prior to notifying Optus of the loss or theft.

For full details, download a copy of the Product Disclosure Statement (PDS).




How Much Does It Cost?

DEVICE PROTECT
Monthly premium
$14.002
Devices that can be insured
Mobile phone handsets and tablets
Claims covered
Theft, loss, accidental damage or electronic
breakdown/failure
Geographic coverage
National and international
Limit of liability
$20001
(less the excess applicable to the claim)
Unauthorised usage
Up to $6001
(for the 12 hours prior to notifying Optus of the claim)
Cover for accessories
Accessories provided with the device.
Wearable devices such as smart watches, fitness activity trackers and cellular connected wearables are not covered
 
Excess
Accidental Damage or electronic breakdown/failures
$100
Lost/stolen
$200

All rates and premiums include GST
1Liability amounts are GST inclusive
2If you purchase a device, your insurance cover is monthly renewable on the payment of $14 per month. If you lease a device, your insurance cover will expire when your lease ends, up to a maximum of 24 months, or if any $14 instalment remains unpaid for 14 days. The total insurance premium payable is $336 total premium for 24 months’ cover. Your cover is cancellable at any time and you won’t have to pay any further instalments if your lease ends.

HOW DO I BUY DEVICE PROTECT INSURANCE?

Device Protect insurance can only be taken out at the time you obtain a new device from us – no matter if you get it online, in store or over the phone.

You can add Device Protect in the shopping cart when you buy or lease a new mobile phone, or buy a tablet online.

Or, simply ask the sales person about Device Protect when in-store or on the phone.

You can get a copy of the Product Disclosure Statement (PDS) in store or download a copy of the PDS here.
Call Optus Customer Service 1300 300 937
Find your local Optus Store

Shop phones    Shop tablets




How Do I Make A Claim?

To lodge and process a claim, please call the Customer Claims Unit within 30 days of the event on 1800 501 971 (+61 2 8082 5678 from overseas) between 8am and 6pm Monday to Friday NSW Standard Time, or use the link below to submit an online claim.

Online Claim Form

 

FREQUENTLY ASKED QUESTIONS

q
WHEN CAN DEVICE PROTECT BE PURCHASED?
a
Device Protect can only be purchased at the point you obtain your new device (buying or leasing a mobile, or buying a tablet) from us, whether you get it online, in store or over the phone.
 
q
AM I PROTECTED FROM UNAUTHORISED USE IF THE DEVICE IS STOLEN?
a
Yes, you are covered for up to $600 of unauthorised use of the device in the 12 hours immediately prior to you notifying Optus of it being lost or stolen. It's a good idea to set a PIN code on the device to prevent anyone using it if it's lost or stolen.
 
q
ARE THE ACCESSORIES COVERED AS WELL?
a
Yes, accessories provided with the device, or any replacement of those accessories (such as chargers, head phones, hands free or booster kits) are covered. Wearable devices such as smart watches, fitness activity trackers, cellular connected wearables or any items purchased separately are not included.
 
q
IS THE DEVICE COVERED WHILE TRAVELLING OVERSEAS?
a
Yes, the device is covered if it is lost, stolen or accidentally damaged while travelling internationally.
 
q
WHAT IS AN EXCESS FEE?
a
An “excess fee” is an amount that you need to pay when making an insurance claim.
 
q
DO I NEED TO PAY MORE IF I CLAIM MORE THAN ONCE?
a
You need to pay an excess fee of $100 for each damage claim or an excess of $200 for each lost or stolen claim.
 
q
HOW CAN I MAKE A CLAIM?
a
Just call 1800 501 971 OR if overseas +61 2 8082 5678. Our claims team will handle it from there.
 
q
HOW QUICKLY WILL I GET BACK ON TRACK IF SOMETHING GOES WRONG WITH THE DEVICE?
a

If the device is lost or stolen, subject to market availability and geographic location, a replacement device will be available to you within 2 business days of your claim being approved.

If the device is damaged, it is likely to be repaired or replaced within 5-10 business days of your claim being approved. Please talk to our store staff to arrange a loan phone during this period.

The claims team will advise you on the pick-up and delivery options for the device. Replacement device could be either an as new or refurbished device.

 
q
IF I’M A PREPAID CUSTOMER CAN I PURCHASE DEVICE PROTECT?
a
Sorry, at this point in time we only offer insurance to customers on a plan.
 
q
CAN I CANCEL DEVICE PROTECT AT ANY TIME?
a
You are able to cancel at any time and only have to pay premium up to the point of cancelation.
 
q
WHAT IS THE TERM OF MY INSURANCE COVER AND WHEN CAN I CANCEL IT?
a

If you purchase a device, your insurance cover is monthly renewable on the payment of a premium of $14 per month. You can cancel your cover at any time and only pay premiums up to the date of cancellation.

If you lease a device, your insurance cover will expire when your lease ends, up to a maximum of 24 months, or if any $14 instalment remains unpaid for 14 days. The total insurance premium payable is $336 total premium for 24 months’ cover. Your cover is cancellable at any time and you won’t have to pay any further instalments if your lease ends.

 
 

The issuer of Optus Device Protect is Optus Insurance Services Pty Ltd for which Optus Mobile Pty Ltd is acting as an authorised representative.

You can obtain insurance for the insured device for $14 per month, which includes GST. You can cancel your cover at any time and only pay premiums up to the date of cancellation.

If you lease the device, the monthly payments are equal instalments of the $336 total premium for 24 months’ cover. You won’t have to pay any further instalments if your lease ends.

If you lease a device, that device and any replacement provided by Optus Mobile Pty Ltd to you in response to a claim is owned by Optus Mobile Pty Ltd.

Insurance cover is subject to the terms and conditions contained in the Product Disclosure Statement.

If you take out insurance today, your policy will start immediately with a cooling off period of 19 days, so during this time you may cancel your policy without paying any premiums, as long as you’ve not made a claim.

If you lease the device, your insurance cover will expire when your lease ends, up to a maximum of 24 months, or if any $14 instalment remains unpaid for 14 days.

Also, just a heads up – excess charges may apply to different types of claims.

If you have any questions, the customer claim unit is more than happy to help.