The Changing Role of IT

Opinion Paper

Opinion Paper | The Changing Role of IT


Overview

We know the role of IT is changing. The question is how to adapt, both as a part of an organisation and personally in your career.

Three speakers at Optus Vision 2014 explored this topic.

Alan Hesketh, General Manager for Group Information Services at Super Retail Group, talked about how collaboration between IT and marketing teams can improve the customer experience.

Kevin Bloch, Chief Technology Officer at Cisco Systems Australia, about the emerging opportunities for IT leaders.

Mal Thatcher, Executive Director and Chief Information Officer at Mater Health Services, about how CIOs can increase their influence.

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Challenges faced by a CIO (BLOG)

Mal Thatcher, Executive Director and CIO at Mater Health Services explains the role of a CIO, the challenges faced and how they can influence the board.


Future of Business Report

How do you create a business that customers love? It starts with understanding the importance of delivering an outstanding customer experience.


 

Why good customer experience doesn't cut it

In today's competitive market, merely satisfying customers is no longer good enough. You need to have a business that people love.


Top IT priority

What's driving your technology initiatives? If they're not designed to improve customer experience, your business is in danger of being left behind.


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