Driving your change agenda
Enhancing service delivery to citizens and staff.
At some government agencies, service delivery models have not kept pace with technology and community expectations. There is a general need to find a better way of offering services to citizens and to enhance work arrangements for staff.
To re-define service delivery in an era of citizen-centricity, organisations may need to assemble comprehensive change agendas. However, this can be a complex and costly process that may unfold over many years, and involve a range of stakeholders and industry partners.
To implement change, organisations can explore how ICT can aid their transformation. This could include fostering enterprise collaboration to bolster corporate knowledge networks, lift staff engagements, and improve workplace productivity. Mobility and BYOD solutions can help create a dynamic organisation that is more responsive and better equipped to deal with situations that evolve from change.