Driving your change agenda

Enhancing service delivery to citizens and staff.

At some government agencies, service delivery models have not kept pace with technology and community expectations. There is a general need to find a better way of offering services to citizens and to enhance work arrangements for staff.

To re-define service delivery in an era of citizen-centricity, organisations may need to assemble comprehensive change agendas. However, this can be a complex and costly process that may unfold over many years, and involve a range of stakeholders and industry partners.

To implement change, organisations can explore how ICT can aid their transformation. This could include fostering enterprise collaboration to bolster corporate knowledge networks, lift staff engagements, and improve workplace productivity. Mobility and BYOD solutions can help create a dynamic organisation that is more responsive and better equipped to deal with situations that evolve from change.

Voice and collaboration solutions

Work and communicate seamlessly

Explore advanced communications tools to enhance the way you work and communicate.


Business Mobility Insights

Maximise your mobile and device strategy

Expanding your productivity beyond the office? Discover the latest mobility insights and strategy.


Contact a Business Specialist

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Government Insights

Learn how public service agencies are transforming in this citizen centric era.

Optus Solutions for Government

Accelerate your transformation into a more progressive responsive government agency.


Meeting the challenges of public sector service delivery

Over the past few years, the public sector has made big advancements in service delivery.

Case study: Brisbane City Council

A whole of business solution delivers efficiencies and new multi-channel services for Brisbane City Council.