Innovation in service delivery

Utilising ICT to better meet citizens' needs.

As governments become more citizen-centric, they may need to create new delivery models to meet people's needs and increase customer satisfaction.

The innovative use of ICT can drive the development of new service delivery models. In this context, organisations can implement cloud and managed services solutions, and contact and data centres, to better meet citizens' needs. These tools have already been widely deployed by the private sector to deliver services in new ways.

It is now easier for organisations to outsource complex functions allowing them to re-focus on their core business. Managed services arrangements are giving governments the ability to work with service providers for end-to-end management of non-core functions leading to improved delivery and predictable ongoing costs.

To find the right delivery models, government agencies are already prioritising innovation. By working with external partners, organisations can overcome internal barriers to change and use ICT to deliver services in new ways.

Cloud Services

The first step to greater business agility.

Take advantage of Optus' innovative cloud services including infrastructure, storage and more.


Managed Services

Expert Management

Let Optus' experts provide you with managed services so you can use the best and latest technology to suit your needs.


Machine to Machine (M2M)

Make a difference through a world of connected devices

We are on the edge of a communication revolution, where M2M communication is set change the way we live, how businesses operate and the way cities are run.

Infrastructure, buildings, appliances, vehicles, homes and even livestock are already connected - controlled remotely and enabling better, faster decisions.

Explore some of the game-changing solutions we have available today.


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Government Insights

Learn how public service agencies are transforming in this citizen centric era.

Optus Solutions for Government

Accelerate your transformation into a more progressive responsive government agency.


Meeting the challenges of public sector service delivery

Over the past few years, the public sector has made big advancements in service delivery.

Case study: Brisbane City Council

A whole of business solution delivers efficiencies and new multi-channel services for Brisbane City Council.