Re-defining service delivery in a citizen centric world.
Today's citizens have high expectations of the public sector. People want governments to be easier to deal with, to be transparent and accountable, and to be available through a greater of variety of channels.
However, at a time when expectations are rising, governments face a series of challenges. They're being asked to deliver improved services around the clock; they have to find new ways to engage their staff and citizens; and they have to adapt to new technology. They are also expected to manage all these elements within increasingly tight budgets.