By accepting the benefits of this bundled offer, the connection date for your phone that you agree to will likely be longer than the maximum timeframe in the Customer Service Guarantee (CSG). Apart from this, any other rights you have under the CSG still apply. For more information, see optus.com.au/yourCSG
FAIR GO POLICY APPLIES. Available in selected homes in selected areas.
The Nitty Gritty
My Big Office: A valid ABN or ACN is required to be eligible for this plan.
Minimum Total Cost includes payment by direct debit. Installation fees may apply if you request a technician installation where a self-install option is available. If you change plans during your contract term, an Early Recontract Fee of $80 applies and you must start a new 24 month contract. Plan pricing will differ if your service is connected outside of Optus network areas. Unlimited Calls to standard national numbers excludes special numbers such as 13/1300 numbers, premium numbers (e.g. 1900 numbers), 1234, 12456 and calls to satellite numbers. Calls charged in one minute increments.
$20 Bundle Discount: One $20 monthly discount applies per eligible broadband and postpaid mobile ($30/mth or above plans) bundle. If you cease your eligible mobile plan the $20 bundle discount will be removed without notice. Not available in conjunction with any other bundle discount offer. For existing customers any existing bundle discounts including the $10 mobile discount and $10 home wireless broadband discount will be removed when taking up this offer. The broadband and mobile services must be in the same name and same billing address to be eligible for the $20 bundle discount.
GET $240 CREDIT: Offer is available to My Entertainment Plus plan on Optus Cable, ADSL or nbn™ networks. $240 CREDIT offer is not available to Basics or Entertainment Plan or Optus Reach plans on Optus DSL network. This offer is only available to new customers. Credit cannot be exchanged for any form of cash, it will be applied as a credit on the first bill. Unused credit will be forfeited if you cancel your service within the first two months.
General: Offer available to credit approved customers.
International Call Rates: can be found at optus.com.au/worldsaver. Other rates are available at optus.com.au/standardagreements. Available to eligible residential customers who connect the services in the same name and address to the Optus DSL Direct, Optus Cable or Optus NBN networks. You must pre-select Optus as both your local and long distance carrier.
Optus Sport: Personal viewing in Australia only. Content and features vary by device and sport. Sport coverage is available as long as you remain on an eligible plan and Optus has the rights. Optus Sport is a month-to-month subscription, which will continue until you cancel your subscription or you move to an ineligible plan. Where your plan includes Optus Sport at no additional cost, your bill will show a $15 charge and corresponding credit.
Cancellation: If you cancel any or all services within the committed term, you may be charged a cancellation fee. Any remaining Optus services will be moved to the closest alternative of our standard plans.
Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service.
Yes TV with Fetch: Requires an active fixed broadband Internet connection with a download speed of at least 3Mbps, a widescreen TV and free-to-air TV service with an external antenna connection. Yes TV by Fetch (Gen 2 set top box) is not Wi-Fi compatible, so unless your set top box is directly connected to the modem via the Ethernet cable (a 2.5m Ethernet cable is supplied during installation, and comes with your set top box), then you’ll need a powerline adapter (included in the package). If you’re purchasing an Optus bundle, delivery of the set top box can take up to 10 business days from the date the internet is activated. New customers will receive a 2nd Generation set top box (STB) or any latest version when available. A $135 processing fee may apply if you want to upgrade from a 1st Gen to a 2nd Gen STB. Note: to access Netflix and Stan through Yes TV by Fetch, a 2nd Gen STB is required. Buying content gives you a non-transferable right to use that content, provided you maintain your Yes TV by Fetch service. Optus will disconnect the Yes TV by Fetch service if it is used for Commercial purposes.
Speed: Many factors affect speed such as internet traffic, your line condition, your hardware and software, the data source or destination and your location.
We do not offer Priority Assistance. A provider who does is Telstra.
By selecting these plans you agree to preselect Optus as your local and long distance carrier.
Premium Support: Excludes Optus DSL, Mobile Broadband and Fleet mobile services. Available when you either bundle your mobile and consumer–grade broadband and office line service or when you sign up to a $125 My Plan Business plan (minimum total cost over 24 months is $3000) or when you have 3 or more eligible mobile and/or fixed services on the one account with an ABN or ACN. Enter your service number while calling. May take up to 15 days to apply.
24/7 Live Chat: Not available to Optus DSL customers. Excludes technical support and Fleet mobile services. Available for customers with a valid ABN or ACN.
My Business Fast Lane: Available to customers who sign up or recontract between one and two 24-month My Plan Business (excluding Tech Fund) mobile services from 6 June 2016 or eligible fixed services on one account with a valid ABN/ACN. You must enter your eligible mobile number or eligible fixed phone number to receive fast tracking in the phone queue when you call customer service on 133 937. My Business Fast Lane is separate from Premium Support and excludes Fleet mobile services.