Managed Routers and Switches
Tools and skills 24/7 to manage your network infrastructure.
Is your network becoming complex to manage?
Today's networks traverse the continent and the world, supporting applications, databases, users, offices and customers. Open architectures connect a multitude of devices and other networks. Having the right management tools and skills around-the-clock can reduce the impact to business productivity from many points of failure.
Optus Managed Router and Switch Service offers an end-to-end service for transitions, hardware support, systems integration, network monitoring and management of your network infrastructure.
Service desk support - Optus' 24x7 service desk provides a single point of contact for all issues and requests, whether simple or complex. The Service Desk assumes responsibility for incident management, including calls that are passed to third parties or your own IT support functions.
24 x 7 monitoring, diagnosis and response - Using leading network management platforms and intelligent dashboards, our Service Assurance Team are alert to service impacts and proceed with timely diagnosis and response.
Moves, add and changes (MACs) - Catering to the dynamic nature of networks, our team provides diligence and control over network modifications so network stability can be maintained.
Inventory and equipment maintenance - We keep an accurate inventory and maintenance catalogue of all devices under management and can manage third party maintenance contracts on your behalf.
Comprehensive performance reporting - Our secure Customer Service Portal enables you to view network status information, network performance and service management reports, as well as providing the ability to submit service requests to the Service Desk.
Focus on core business - Let us help ensure your enterprise network is operational responsive and continues to support your business requirements so you can focus on your core business and better utilise your internal resources.
Improve control and management - We work closely with you to align your environment to market standards and help you smoothly transition to a new business platform when needed.
A fully managed service - With coverage across Australia and internationally, our staff operate 24x7 for event monitoring and we provide a single point of contact for issues and ownership.
Improve your visibility - With up-to-date reports on network performance. Helps you to predict costs and assist budgeting with comprehensive service level reporting.
Leverage our skills - Optus Business boasts a national skill base of vendor certified engineers. As a Managed Network Service customer you have access to highly skilled staff that you might not otherwise have on-site. Our resources can be engaged to perform anything from simple configuration changes, to involvement in complex organisational projects.