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Optus Premium Managed Services

Single point of contact for multi-vendor management, including service desk, inventory, billing and reporting.

Telecommunications requirements are complex, and often involve services provided by multiple vendors. For example, Optus might deliver your data network carriage, another might provide the equipment while a different vendor again maintains it. These arrangements can often be time consuming and costly to manage.

Now you can reduce the risk and complexity of managing multiple vendors, with professionally managed telecommunications services from Optus (Optus Premium Managed Services). We can take responsibility for the service and support needs of your data, fixed voice, mobile and other third party products and services - from provisioning to ongoing management. We manage all service interactions through a dedicated telephone number, and provide consolidated billing, financial, inventory and service desk reporting.

With this service you have access to our comprehensive online billing, financial, inventory and service desk reporting tools (eFRAMS) and can even integrate them with your existing tools. We can also consolidate the costs across multiple vendors into a single bill and pay suppliers on your behalf for greater control and visibility.

FEATURES

A single point of contact - Centralises service requests and incidents, to remove the pain of dealing with multiple service desks.

Consolidated billing - Detailed billing information from Optus, Telstra and other approved suppliers in a single financial report suite, saving you time and effort in collating, reconciling and reporting complex billing data.

Online financial reporting tool - Our flexible, web-based financial reporting and management tool provides a detailed view of services expenditure across multiple vendors, as well as online visibility of service inventory and service requests.

Transition services - Transition services are designed to assist a smooth trouble free move to a new Optus service. Customer Projects are other discretionary activities managed on your behalf by Optus.

Vendor and Contract Management - End-to-end contract management from your Optus contract through to underpinning vendor contracts.

Brochures

Optus Premium Managed Services Overview

BENEFITS

  • Reduce time in collating and consolidating complex billing information from multiple telecommunications vendors.
  • Reduce complexity when working with multiple vendors by having one central point of contact across all your service requests, change requests and incidents.
  • Fast and efficient problem resolution with one single point of contact, helping you keep track of your organisation's communications infrastructure.
  • Quicker decision making for cost centre managers with the detailed reports at your fingertips via our online financial reporting system.
  • Simplify inventory management with your Premium Managed Service Desk maintaining the inventory for all your communications infrastructure and services.
  • Save effort for your IT service desk or admin team by using your Premium Managed Service Desk as first point of contact for all authorised end users.

Support FAQs

As part of your transition to Optus, you will be provided with your logins to access eFRAMS, our online financial reporting tool. To access eFRAMS, please click the following links (you will require your user name and passwords).

Access eFRAMS reporting and management tool (Corporate customers)

Access eFRAMS reporting and management tool (Government customers)

Billing FAQs

With Optus Premium Managed Services, your approved services, including Telstra Wholesale, are presented to you in a single convenient, monthly Optus invoice. Speak to your Account Manager about tailoring your billing options.


Optus Premium Managed Services

Reduce the complexity and risk of managing multiple vendors.

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MANAGED COMMUNICATIONS

One number to call for multi-vendor telecommunications management - including service desk, inventory, billing and reporting.

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Contact a Business Specialist

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