Be connected in minutes

Convenient

No phone line or technician needed - just power up your new modem and follow the simple instructions.

Flexible

Month to month plans are available with generous data inclusions and no lock-in contract. Check what's available at your address.

Simple

Order by 1pm (AEST) Mon to Fri and your modem will be delivered on the next business day in metro areas.

Convenient

No phone line or technician needed - just power up your new modem and follow the simple instructions.

Flexible

Month to month plans are available with generous data inclusions and no lock-in contract. Check what's available at your address.

Simple

Order by 1pm (AEST) Mon to Fri and your modem will be delivered on the next business day in metro areas.

FAIR GO POLICY APPLIES. AVAILABLE IN SELECTED HOMES IN SELECTED AREAS. CANCELLATION FEES MAY APPLY. LIMIT 2 SERVICES PER CUSTOMER.

Minimum total cost includes payment by direct debit. If you switch to a shorter contract period you must pay a cancellation fee and any outstanding modem repayments.

Included Data: 200GB. Data usage will be counted in kilobytes and includes uploads and downloads. Excess data is automatically charged at $10 for an additional 10GB up to a maximum of 5 top ups per month. If data usage exceeds 250GB your service will be slowed to 256Kbps.

Serviceability: Service is only available in selected areas on the Optus 4G Plus network with the modem supplied by Optus at the address specified in your application. There may also be technical or commercial reasons that affect your ability to access the service at your address. Check your service availability here. We recommend that you position your modem close to a window to maximise signal strength.

Speed: Whilst the Home Wireless Broadband service uses our 4G network, it is designed to be used in the home and its data speeds are different to mobile and mobile broadband speeds on our 4G network. In metropolitan areas where there is 2300 MHz coverage at your nominated address, download and upload speeds of up to 12/1Mbps are available. If 2300 MHz coverage is not available at your nominated address, download and upload speeds of up to 5/1 Mbps are available.

Your actual speed will depend on a number of factors including congestion, location, local conditions, hardware, software and general internet traffic.

The SIM supplied with the modem must not be removed and will not work in any other device.

Non-direct debit fee: A $2.20 fee will be charged each month if you choose not to pay your bill by direct debit. To set-up direct debit go to optus.com.au/myaccount
Exception: For payments made by credit, debit, charge or prepaid cards, the non-direct debit fee will not apply.

Payment processing fee: If you pay by BPay savings or direct debit from a bank account or credit card, there are no processing fees. A processing fee applies to non-direct debit payments made by credit or charge card and/or if you pay at Australia Post. For details go to optus.com.au/payments.

Paper invoice fee: A $2.20 paper invoice fee will be charged each month if you choose to receive a paper bill. For online billing or to request an email bill go to optus.com.au/myaccount

What happens if I move house?

If you move house, we ask that you check your new address on this page to make sure that the address is serviceable and see which plans will be available at your new address.

What is the speed of the service?

The maximum speed available depends on many factors as the wireless network is shared with Optus mobile customers. In areas where we have 2300 MHz spectrum we have a lot of network capacity and offer speeds of up to 12/1Mbps (download/upload). In other compatible areas we offer speeds of up to 5/1Mbps (as we have less capacity on the network).

How can I improve the signal strength?

Placing your modem near a window will maximise the signal available. Having a stronger signal will give you a faster speed, so this is strongly recommended. Conversely, we strongly recommend against putting your modem in areas like a basement or a centre room in your house where it will be more difficult to get a strong network signal.

Can I use a modem I already have?

You will need to use the new WiFi modem for these plans to access this service.

What do I need to do when I get my new modem?

Your new Optus SIM for this service is already installed in the modem, so just plug it in and follow the simple set up instructions enclosed with your modem delivery to get connected.

Vivid wireless consumer unlimited data plan
Vivid wireless consumer unlimited data plan

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