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Contact us

To speak with us call our hotline on 1800 555 937 or contact us.

If you are calling from overseas dial +61 2 8087 3190.

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Optus Mobile Insurance

Insure your phone against loss, theft or damage.

Protect your mobile fleet with Optus Mobile Insurance.

Your mobile phone goes everywhere with you, including the back of cabs, on lunch appointments, even to the gym. More than most business tools, your mobile is at risk of being damaged, lost or stolen. To give you peace of mind, Optus provides low cost insurance for mobile phone owners or fleet managers on a current Optus contract.

By insuring your fleet, Optus Mobile Insurance can help overcome the inconveniences of damaged, lost or stolen phones.

To find out more about Optus Mobile Insurance, contact your Optus Business Account.

Features

Choice of 2 plans - to suit different insurance needs.

Extensive coverage - depending on your plan, get insurance cover for unauthorised calls, repairs and even accessories, as well as help with replacing your phone.

National or international coverage - get the coverage you need.

Benefits

Your mobile phone goes everywhere with you, so it's easy for it to get damaged, lost or stolen.

If something happens to your phone and you are not insured:

  • If your phone is stolen, you will be liable for unauthorized calls made on your phone after the theft has occurred.
  • You will need to buy a replacement phone.
  • If you cancel your mobile digital service whilst still under contract because you no longer have a phone to use:
    • cancellation fees will be incurred, and
    • you will also lose your mobile number

Insuring your phone with Optus Mobile Insurance helps protect against these inconveniences.

Support overview

To lodge a claim

To lodge and process an insurance claim, please call the Customer Claims Unit on 1800 501 971.

Other enquiries

For other enquiries, please call 134 315.

To see other contact details for Optus click here.

Support FAQs

What do I do if my phone is lost or stolen?

If your phone is lost or stolen, you should do the following:

1 Report it to Optus (1300 133 334 or +61 2 8082 5678 if calling from overseas)

As soon as you notify us, we will temporarily bar or suspend your service to prevent unauthorised use of your SIM Card. You will also be asked if you would like to block the handset's IMEI number. This will prevent unauthorised use of the handset. If you do not restrict your service, you will be liable for any unauthorised calls.

2 Report it to the Police

Give the Police full details of when and where it was lost or stolen, plus the phone make and model number along with serial number (also referred to as IMEI or ESN number). You will be asked for details of this Police Report when you make a claim.

3 Proceed with Optus Mobile Insurance claim (if covered)

To lodge and process a claim, please call the Customer Claims Unit on 1800 501 971.

What do I do if my phone is accidentally damaged?

If your phone is accidentally damaged, you should do the following:

1 Report it to Optus

Call 1300 133 334 or +61 2 8082 5678 if calling from overseas.

2 Obtain a Damage Report

Visit an Optus World Store who will send your phone to an Optus Mobile Service Centre for assessment.

3 Proceed with Insurance claim (if covered)

To lodge and process a claim, please call the Customer Claims Unit on 1800 501 971.