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To speak with us call our hotline on 1800 555 937 or contact us.
If you are calling from overseas dial +61 2 9023 8795.
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Optus 'yes' International
Call overseas from your mobile.
Calling overseas from your mobile costs less than you think with 'yes' International.
Get low rates 24 x 7 to over 170 destinations, so you can talk business or catch up with family any time, no matter where in the world they are.
With our innovative rate plan all countries now fall into four geographical zones which means there is only one rate to remember for each of Asia Pacific, Europe, United States and the Rest of the World.
Commercial overview
'yes' International gives you low call rates 24/7 to over 170 destinations across four geographic zones.
Looking for SMS? International SMS rates and destinations.
'yes' International destinations and rates
| Zone |
Mobile-to-Mobile Mobile-to-Fixed Calls (inc GST)* |
Connection charge (inc GST) |
SMS (inc GST) |
|---|---|---|---|
| Asia Pacific | $0.70 per minute |
$0.27 per call
|
$0.50 per message
|
| Europe | $0.80 per minute | ||
| North America | $0.30 per minute | ||
| Rest of the World | $1.20 per minute |
All prices are inclusive of GST.
* Per minute charged per 30 seconds plus connection charge/flagfall.
The table below lists the countries in each geographic zone.
|
Asia Pacific |
Europe |
North America |
Rest of the world |
|---|---|---|---|
| Afghanistan Armenia Azerbaijan Bahrain Bangladesh Bhutan Brunei Cambodia China Cook Island East Timor Fiji Guam & the Northern Marianas Hong Kong India Indonesia Iran Iraq Israel Japan Jordan Kazakhstan Kuwait Kyrgyzstan Laos Lebanon Macau Malaysia Mauritius Mongolia Nauru Nepal New Caledonia New Zealand Oman Pakistan Palestine Papua New Guinea Philippines Qatar Samoa Saudi Arabia Singapore Solomon Islands South Korea Sri Lanka Tahiti Taiwan Tajikistan Thailand Tonga UAE Uzbekistan Vanuatu Vietnam Yemen |
Albania Austria Belarus Belgium Bosnia Herzegovina Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Faroe Islands Finland France Georgia Germany Gibraltar Greece Hungary Iceland Ireland Isle of Mann Italy Jersey Latvia Liechtenstein Lithuania Luxembourg Macedonia Malta Monaco Netherlands Norway Poland Portugal Romania Russia San Marino Serbia & Montenegro Slovak Republic Slovenia Spain Sweden Switzerland Turkey Ukraine United Kingdom Vatican City |
Belize Bermuda Canada Curacao& Bonaire Seychelles USA |
Aeromobile Algeria Anguilla Antigua & Barbuda Argentina Aruba Barbados Bolivia Botswana Brazil Cameroon Cayman Islands Chile Colombia Costa Rica Dominican Republic Egypt El Salvador Ethiopia French Guiana Ghana Grenada Guatemala Guinea Bissau Guyana Haiti Ivory Coast Jamaica Kenya Liberia Madagascar Malawi Maritime Mauritania Mexico Morocco Mozambique Namibia Nigeria Panama Paraguay Peru Puerto Rico Reunion Island Senegal South Africa South Sudan St Kitts & Nevis St Lucia St Vincent Sudan Syria Tanzania Trinidad Tunisia Turks & Caicos Uganda Uruguay US Virgin Island Venezuela Zambia Zimbabwe |
Terms and conditions: All calls are billed in 30 second increments or part thereof and a flagfall of 27c applies per call.
THE EXTRA 5 RATE PLAN
New and re-signing customers of OneFleet Plus and Business Access will automatically receive Extra 5 in addition to the Geographic Zone Rates. Extra 5 offers an attractive flat rate to the five key countries listed in the table below.
| Extra 5 Countries |
Mobile-to-Mobile Mobile-to-Fixed Calls (inc GST)* |
Connection charge (inc GST) |
SMS (inc GST) |
|---|---|---|---|
| United Kingdom |
$0.30 per minute
|
$0.27 per call
|
$0.50 per message
|
| France | |||
| Germany | |||
| New Zealand | |||
| Japan |
All prices are inclusive of GST
* Per minute charged per 30 seconds plus connection charge/flagfall.
APAC 5 option is available for calls to key international destinations. Download our International calling plans brochure for more details.
Contracts
Optus contracts with customers either on an individual basis, or by way of a standard form of agreement (Standard Agreement). To view the Standard Agreement documents for Optus Business Mobile Services, please go to www.optus.com.au/standardagreements.
Support overview
Mobile End user support
End users requiring support with using their mobile service, including actions such as turning on voicemail should contact 1300 133 334 Monday to Friday 8:00am to 7:00pm (AEST).
For service enquires, billing, incident handling and changes
To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries. Email optus.business.customer.service@optus.com.au
To see other contact details for Optus click here.
Support FAQs
How do I use 'yes' International?
Ensure you have international dialling access on your mobile account (contact Optus Customer Service to set this up).
Simply dial the country prefix and the number you want to be connected to.
How do I subscribe to APAC 5?
Please contact your Optus Account Manager for more information on this new IDD option.
Billing FAQs
What number do I call for billing enquiries?
Please call the billing contact number on your invoice, your assigned service desk or otherwise call 134 315, Monday to Friday 8:00am - 5:30pm AEST for other enquiries.