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Premium Managed Services

Single point of contact for multi-vendor management, including service desk, inventory, billing and reporting.

Communication requirements are complex, and often involve services provided by multiple vendors.

Optus Premium Managed Services reduces the risk and complexity of managing multiple vendors by providing end-to-end management of all your communication needs. It provides a single point of contact including service desk, inventory, billing and reporting.

Features

A single point of contact - Centralises service requests and incidents, to remove the pain of dealing with multiple service desks.

Consolidated billing - Detailed billing information from Optus, Telstra and other approved suppliers in a single financial report suite, saving you time and effort in collating, reconciling and reporting complex billing data.

Online financial reporting tool - Our flexible, web-based financial reporting and management tool provides a detailed view of services expenditure across multiple vendors, as well as online visibility of service inventory and service requests.

Transition services - Transition services are designed to assist a smooth trouble free move to a new Optus service. Customer Projects are other discretionary activities managed on your behalf by Optus.

Vendor and Contract Management - End-to-end contract management from your Optus contract through to underpinning vendor contracts.

Benefits

  • Reduce time in collating and consolidating complex billing information from multiple telecommunications vendors.
  • Reduce complexity when working with multiple vendors by having one central point of contact across all your service requests, change requests and incidents.
  • Fast and efficient problem resolution with one single point of contact, helping you keep track of your organisation's communications infrastructure.
  • Quicker decision making for cost centre managers with the detailed reports at your fingertips via our online financial reporting system.
  • Simplify inventory management with your Premium Managed Service Desk maintaining the inventory for all your communications infrastructure and services.
  • Save effort for your IT service desk or admin team by using your Premium Managed Service Desk as first point of contact for all authorised end users.

Case studies

QIC Limited

QIC Limited

QIC streamlining ICT across their business.

Read more ...

Commercial overview

There are a number of different components that combine to create your Optus Premium Managed Solution. Your Account Manager will work with you to select the components that best reflect your business requirements. Therefore your pricing structure will be tailored to meet the solution you choose.

Pricing will include all aspects of your solution, including:

  • Transition fees (where applicable)
  • Monthly reoccurring charges
  • Access to eFRAMS reporting and management tools

SLA

Optus Premium Managed Services are backed by comprehensive SLAs covering response and resolution times for:

  • service requests
  • standard change requests
  • incidents
  • billing disputes.

You will also receive a monthly SLA performance report to reflect performance against your agreed Service Levels.

Support overview

Your Optus Premium Managed Service Desk is your single point of contact for all support queries. To contact your Service Desk, refer to the contact section of your Welcome Pack, which is provided as part of your transition to Optus.

Tools and Downloads

As part of your transition to Optus, you will be provided with your logins to access eFRAMS, our online financial reporting tool. To access eFRAMS, please click the following links (you will require your user name and passwords).

Access eFRAMS reporting and management tool (Corporate customers)

Access eFRAMS reporting and management tool (Government customers)

Billing FAQs

If I have both Telstra Wholesale and Optus services, how will I be billed?

With Optus Premium Managed Services, your approved services, including Telstra Wholesale, are presented to you in a single convenient, monthly Optus invoice. Speak to your Account Manager about tailoring your billing options.