To speak with us call our hotline on 1800 555 937 or contact us.
If you are calling from overseas dial +61 2 8087 3190.
Communication requirements are complex, and often involve services provided by multiple vendors.
Optus Premium Managed Services reduces the risk and complexity of managing multiple vendors by providing end-to-end management of all your communication needs. It provides a single point of contact including service desk, inventory, billing and reporting.
A single point of contact - Centralises service requests and incidents, to remove the pain of dealing with multiple service desks.
Consolidated billing - Detailed billing information from Optus, Telstra and other approved suppliers in a single financial report suite, saving you time and effort in collating, reconciling and reporting complex billing data.
Online financial reporting tool - Our flexible, web-based financial reporting and management tool provides a detailed view of services expenditure across multiple vendors, as well as online visibility of service inventory and service requests.
Transition services - Transition services are designed to assist a smooth trouble free move to a new Optus service. Customer Projects are other discretionary activities managed on your behalf by Optus.
Vendor and Contract Management - End-to-end contract management from your Optus contract through to underpinning vendor contracts.
QIC streamlining ICT across their business.
There are a number of different components that combine to create your Optus Premium Managed Solution. Your Account Manager will work with you to select the components that best reflect your business requirements. Therefore your pricing structure will be tailored to meet the solution you choose.
Pricing will include all aspects of your solution, including:
Optus Premium Managed Services are backed by comprehensive SLAs covering response and resolution times for:
You will also receive a monthly SLA performance report to reflect performance against your agreed Service Levels.
Your Optus Premium Managed Service Desk is your single point of contact for all support queries. To contact your Service Desk, refer to the contact section of your Welcome Pack, which is provided as part of your transition to Optus.
As part of your transition to Optus, you will be provided with your logins to access eFRAMS, our online financial reporting tool. To access eFRAMS, please click the following links (you will require your user name and passwords).
Access eFRAMS reporting and management tool (Corporate customers)
Access eFRAMS reporting and management tool (Government customers)
If I have both Telstra Wholesale and Optus services, how will I be billed?
With Optus Premium Managed Services, your approved services, including Telstra Wholesale, are presented to you in a single convenient, monthly Optus invoice. Speak to your Account Manager about tailoring your billing options.