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Optus International Inbound Services

Communications solutions that encourage the world to call.

Extend your business reach beyond Australia.

With Optus International Inbound Services your customers can phone you free of charge from most of the world's major business centres using either a single global contact number, or a number specific to each country.

You are in control, with our intelligent call handling features, the calls can be handled how, when and where you want.


Optus International Inbound Services are available from over 30 participating countries and carriers where Optus has negotiated agreements. There are two types of International service available, each providing an International reverse charge service for your customers to call you free from overseas. Note that call charges may apply to customer calls from mobile phones or payphones to these services.

  • Global Free Access - a local toll free number is provided for each country that your require access from, and the call is automatically routed to Australia where it is directed to your desired answering location.
  • Universal Free Access - one global toll free number gives your customers the ability to contact you from any of the participating countries.

Here are just some of the many features available on each of these services:

Intelligent call routing - With our intelligent routing technology customer calls will be directed to the right destination based on criteria that you specify, such as the time and day of the call, or you can route calls to voicemail.

Network Interactive Voice Response (NIVR) - Optus Network Interactive Voice Response enables you to play specific messages your customers, collect their response and route the call accordingly.

Online service management - Optus Inbound Service Management is a web-based application that allows you to view and make real time changes to the routing configuration of your inbound services.


Optus International Inbound Services Factsheet


Worldwide business growth and customer loyalty - When you give international customers or prospects an easy, inexpensive way to get in touch you’re more likely to attract their business. The service also allows you to switch calls at night to another location to compensate for international time differences.

Inexpensive international marketing - Differentiate yourself as a company with a truly global perspective. You can even test the market in participating countries without having to set up local infrastructure. With Global Free Access there are no country or area codes, so your organisation can appear as a local business to potential customers.

Reduce operational costs - centralise customer enquiries and minimise service costs, rather than having people all over the world answering calls.

Why buy this product

Optus is a leader in delivering inbound services. We provide a wide range of flexible options so you can give your organisation effective global presence and tailor call handling to suit the international needs of your business.

For national inbound services and call handling solutions see Optus Inbound Solutions.

Commercial overview

Your service is charged at International Inbound Service rates in addition to a monthly recurring charge and installation fees. For Universal Free Access there is also a number application fee. Download Optus International Inbound Services brochure for details.

To find out more about how Optus International Inbound Services can work for you contact your Optus Account Manager today.


Optus contracts with customers either on an individual basis, or by way of a standard form of agreement (Standard Agreement). To view the Standard Agreement documents for Optus Business Inbound Services, please go to


The target service levels are:

Availability 99.9% (excluding access from and to destinations outside the Optus Network)
Fault response Within 30 minutes
Fault resolution Within 4 hours

Definitions and complete details are in the Standard Agreement for Inbound Services.

Technical overview

Getting started with International access is easy - simply select which type of service you want and contact your Optus Account Manager to tailor a package that suits your needs.

Assistance is always available when you need it. Our service desk operates 24 x 7 for you to report faults.

Self service tools Optus Inbound Service Management or for more sophisticated requirements Optus IntelleManager are also available for control and reporting of your Optus inbound services.


Using a Universal Free Access number is simple. A caller dials the international prefix for their country - commonly represented by a '+' symbol - followed by '800' and your unique eight-digit number. Only the prefix changes according to the country from which the call is made.

A Global Free Access number works the same as a toll free call in the country is it operating from.

Global Free Access and Universal Free Access numbers are automatically routed to Australia to terminate at your call answering point. The answering point can be an overseas destination, for example to enable you to offer around-the-clock support from different parts of the world. Incoming international calls that are redirected overseas are charged for the incoming call and the outgoing call.

Technical Attachments

Optus Network Interactive Voice Response Brochure

Support overview

For service enquires, billing, incident handling and changes

To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries.

To see other contact details for Optus click here.

Tools and Downloads

Self service tools
Access Optus Inbound Service Management
Access Optus IntelleManager
You must be a registered user to gain access to these tools.

Product FAQs

What are international toll-free services?

An Australian international reverse charge service for Inbound calls to Australia. Calls are free to the caller, and you pay timed call charges.

  • Global Free Access (GFA) provides a national freecall number from each calling country.
  • Universal Free Access (UFA) gives you one global number, which can be used to call from a number of countries.

Support FAQs

How do I get billing and call traffic reports?

Billing and call traffic reporting is provided by Optus Insight Plus a powerful management reporting tool.

Billing FAQs

What number do I call for billing enquiries?

Please call the billing contact number on your invoice, your assigned service desk or otherwise call 134 315, Monday to Friday 8:00am - 5:30pm AEST for other enquiries.