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Unified messaging

Bringing voice mail and email together in one inbox.

Having all your voice mails and emails in one in-box, provides you with more efficient handling and control of messages, and simplifies retrieval, management and storage of corporate information.

Unified Messaging integrates voice mail and email messages into a single message inbox. Messages can be accessed from a desk phone, PC, laptop, email client, web client or mobile devices, thereby enabling consolidated access to all messages regardless of location. Unified Messaging ensures that everybody in the organisation can be contacted effectively and that all corporate messages are stored in a single location.

The underlying foundation of Unified Messaging is a converged network and IP Telephony.


Single message box for all corporate messages (email and voice mail) brings all your to-do items into a single location.

Access to corporate voicemails from any location, on any devices including desk phone, mobile phone, tablet, web browser, email client, or a desktop software client

Play, delete, record, reply to, and forward voice messages from within Microsoft Outlook or via a web browser interface.

Speech to Text access to corporate voice mails converts voice mail messages to text and delivers the text version to your email inbox.

Unified messaging can be combined with presence technology which collects information about a user's availability, status and most appropriate mode of communications (such as desk phone, mobile, email or instant message) so you know when and how to call your contact.


Benefits to your business from a Unified Messaging solution can include:

  • More efficient handling and control of messages
  • Simplified retrieval, management and storage of corporate information
  • Improved organisational responsiveness
  • Better customer service

Why buy this product

This service is provided by our Unified Communications Practice which has extensive end-to-end experience in designing, implementing and managing business changing IP Telephony and Unified Communications solutions. We have helped many businesses to implement solutions that have saved time, reduced spend and enhanced the user experience and therefore has the expertise to help you transform the way you work and communicate with your colleagues, customers, partners and suppliers.

We deliver end-to-end Unified Communications solutions bundling ICT and carriage components, delivered through a single point of contact.

Case studies

Healthcare Group, CSC

Healthcare Group, CSC

Unified Communications paves the way for productivity gains, greener practices and cost savings.

Read more ...

Commercial overview

We will work with you to identify the solutions and services needed to meet your specific requirements.

Contact your Optus Account Manager to discuss your needs.

Technical overview

Unified messaging is the unification of email, and voice mail, into a single, easy to access interface. By integrating your corporate voicemail with your corporate email (Microsoft® Exchange, Lotus® Notes), users are able to access all of their messages via their familiar email Inbox, hence allowing voice mail to be managed just like email. Furthermore, access to these messages can be achieved regardless of location, using communications devices such as telephone, PC, email client, web client and mobile devices. These features help increase efficiency, improve productivity of mobile workers and improve customer service.


Optus' Unified Messaging solutions can take advantage of existing messaging infrastructure investments, by interoperating with legacy voicemail systems. Furthermore, our Unified Messaging solutions can integrate with existing Microsoft Exchange and Lotus Notes deployments in order to provide full Unified Messaging functionality to your organisation. By sharing a common user directory, only a single user account will need to be managed for both email and voicemail.

Our consultants can assess your existing communications messaging infrastructure and provide recommendations on how to best transition to a Unified Messaging environment.

Support overview

For service enquires, billing, incident handling and changes

To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries.

To see other contact details for Optus click here.

Support FAQs

What is the support offered for Unified Messaging Solutions?

The support characteristics for Optus Unified Messaging solutions are:

  • A comprehensive management service that provides system visibility and proactive monitoring
  • Delivered with a proven methodology based on ITIL
  • 24x7 management of voice infrastructure and applications

Billing FAQs

What number do I call for billing enquiries?

Please call the billing contact number on your invoice, your assigned service desk or otherwise call 134 315, Monday to Friday 8:00am - 5:30pm AEST for other enquiries.

How are services performed by Alphawest billed?

Alphawest Services are consolidated on your monthly Optus Bill.