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Customer contact solutions

Customer contact solutions

Deliver results through high quality customer interactions.

Contact centres are the central point of customer interaction for many organisations and the experience your customers have is often reflected in your company's reputation - and even if you don't have a contact centre an inbound voice service may still be a critical channel for customers to interact with your organisation.

Customer contact solutions

Optus and our technology partners understand the importance of getting it right. We also understand there isn't a one-size-fits-all approach to your customer contact solution and that your needs may be different from other organisations.

Choose the contact solution that fits your business

We have developed a range of customer contact solutions to suit organisations of different types and sizes - from simple 13, 1300 or 1800 services to advanced intelligent call routing, integrated enterprise contact centre solutions, and network-based virtual contact centre environments. We will work with you to design the solution that best fits you and your customers' needs.

Furthermore, Optus customer contact solutions are supported by a comprehensive suite of Inbound Voice services giving your local and international customers simple and low-cost ways to contact you.

Inbound voice services

Inbound voice services

Helping to deliver great customer service.

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Customer interaction solutions

Customer interaction solutions

Optimising your customer service.

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Customer experience solutions

Customer experience solutions

Engaging with customers the way they like.

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