To speak with us call our hotline on 1800 555 937 or contact us.
If you are calling from overseas dial +61 2 9023 8795.
Contact centres are the central point of customer interaction for many organisations and the experience your customers have is often reflected in your company's reputation - and even if you don't have a contact centre an inbound voice service may still be a critical channel for customers to interact with your organisation.
Optus, Alphawest and our technology partners understand the importance of getting it right. We also understand there isn't a one-size-fits-all approach to your customer contact solution and that your needs may be different from other organisations.
We have developed a range of customer contact solutions to suit organisations of different types and sizes - from simple 13, 1300 or 1800 services to advanced intelligent call routing, integrated enterprise contact centre solutions, and network-based virtual contact centre environments. We will work with you to design the solution that best fits you and your customers' needs.
Furthermore, Optus customer contact solutions are supported by a comprehensive suite of Inbound Voice services giving your local and international customers simple and low-cost ways to contact you.