Do you want to simplify the day-to-day management of your network?
Optus Evolve MRS (Managed Router Service) is a fully managed wide area network (WAN) service for Optus Evolve IP VPN customers.
With Optus Evolve MRS, Optus manages the whole WAN, freeing your IT staff to focus on managing other aspects of your business. Optus Evolve MRS is also useful where you have remote sites where skilled technology staff are not available.
Features
Key features of Optus Evolve MRS are:
- Fully-outsourced management of your WAN - Moving, adding or changing of sites, changing application priorities and troubleshooting are managed by the Optus Helpdesk, specialists in the complete workings of Optus Evolve IP VPNs.
- Enhanced network reporting - via the Optus eCare secure web portal, which provides reporting for both the performance of the network and application usage. A range of comprehensive reports is available.
- End-to-end quality of service (QoS) - Optus eCare enables true end-to-end quality of service reporting over your Optus Evolve IP VPN. It is not possible to obtain this single integrated reporting view from an external reporting solution.
Whitepapers
IP VPNs Come of Age Whitepaper
Brochures
Optus Evolve MRS Datasheet
Benefits
Optus Evolve MRS is an add-on module to Optus Evolve IP VPN. It:
- Provides end-to-end management of your Optus Evolve IP VPN, even at the smallest sites.
- Delivers true end-to-end QoS for optimal performance of your converged applications.
- Gives comprehensive visibility of your Optus Evolve IP VPN through enhanced network and application reporting.
- Frees up IT staff to focus on business applications, rather than running the WAN.
- Available with a range of Cisco® routers to suit different situations.
To find out more about how Optus Evolve can transform your business, contact your Optus Account Manager.
Why buy this product
As the challenger in the Australian market, Optus purpose built the Optus Evolve network to address real-world business issues as requested by our customers.
- Optus Evolve is a national IP network which supports the latest converged services, like unified communications or video services, so you can launch advanced applications to help your business grow.
- The modular design of the Optus Evolve network makes it simpler to add new sites and services, or upgrade capacity, to meet your changing business needs.
- Enhanced reporting through a single online tool, the eCare portal, makes it easy for your IT department to manage and optimise your network.
- Optus Evolve has been designed for reliability and high performance, and is backed by Optus SLA's.
- Billing has been simplified with charges on a site-by-site basis.
Commercial overview
Optus Evolve MRS pricing has two main components:
- Establishment charges - one-off set up charges.
- Recurring charges - management service charges and hardware support charges.
Contact your Optus Account Manager to find out more about how Optus Evolve MRS can help your business.
Contracts
Optus contracts with customers either on an individual basis, or by way of a standard form of agreement (Standard Agreement). To view the Standard Agreement documents for Optus Business Data Services, please go to www.optus.com.au/standardagreements.
SLA
The Optus Evolve network is monitored 24 x 7 by Optus and is backed by comprehensive SLA's.
Technical overview
Optus Evolve MRS moves the network demarcation point from the Ethernet handoff of the Optus Evolve IP VPN to the internal interface of the Customer Premises (CE) router. This expands the realm being managed by Optus.
There are three stages in the Optus Evolve MRS solution:
- Installation, where Optus installs the CE routers in your network
- Configuration, where Optus configures the routers
- Management, where Optus manages your Evolve IP VPN.
Standard Optus Evolve MRS management functions are:
- Network monitoring and fault identification
- Fault resolution
- Ongoing configuration management
- Network reports
To find out more about how Optus Evolve can transform your business, contact your Optus Business Account Manager.
Technical Attachments

Support overview
For service enquires, billing, incident handling and changes
To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries.
For non-urgent issues, use the Optus eCare portal to raise and manage service issues.
To see other contact details for Optus click here.
Tools and Downloads
Access Optus eCare online reporting and management portal. You must be a registered user to gain access to this service.
Product FAQs
Are there new things my business can do with Optus Evolve?
Optus Evolve delivers tangible business benefits today, but more importantly it provides a platform for new applications when your business is ready for them. With Optus Evolve:
- You can converge voice and data on your network and manage it more easily - enabling you and your end users to be more productive
- Remote and mobile workers as well as different company sites can share critical information securely and flexibly
- You can take advantage of more bandwidth and it is easier to upgrade as your business grows
- IT teams can focus on developing and implementing applications that improve business productivity, rather than running the network.
Optus launched its first Internet service in Australia in 1998, how is Optus Evolve IP VPN different?
Optus Evolve IP VPN is built on the Optus Evolve network, which is designed from the ground up to support new, faster access methods, and incorporates greater redundancy and application-aware capability. Key improvements introduced with Optus Evolve include:
- Delivery of important benefits such as simplified billing, better reporting and increased visibility of network performance - enabling you to focus on building your business, rather than running your network.
- Easy-to-manage remote access solution - enables remote users to access corporate applications without the need for special equipment or software.
- Modular approach makes it easy to add services as your business needs change - ensuring your network evolves with your business.
- Total core network capacity increased by hundreds of times compared to the current network - ensures ample capacity to support the requirements of future bandwidth-hungry converged applications.
- Reduction from eight different router operating systems to one - to simplify network management and reliability.
- More than 80% reduction in the total number of routers required in the network - greatly reduces network complexity for better network reliability.
Importantly, Optus Evolve includes full inter-working with Optus Private IP (OPI) services for customers who wish to expand their existing Optus IP VPN.
What is a new generation network (NGN)?
The term 'new generation network' or NGN is commonly used to describe networks that are characterised by the use of IP, fibre optics, DSL and new operational and billing support systems. The combination of the new Optus Evolve network and its supporting systems enables Optus to deliver an enhanced range of core networking services such as IP VPN and Ethernet VPN, currently available converged applications such as voice over IP and multimedia, and is a key enabler for the converged applications of the future.
Does Optus Evolve suit my size of business?
Optus Evolve is ideally suited to the needs of corporate and government organisations, typically with more than 200 employees. Please call us on 1800 646 050 to find out how Optus Evolve can make your business more productive.
How extensive is Optus' network coverage?
Optus has extensive network coverage, through national optical fibre, DSL, mobile and satellite networks, and can reach the majority of Australian businesses. Following significant network investment over the past two years, Optus can now reach more businesses than ever before. This means Optus can better control the experience that you have dealing with us, as we are less reliant on third party providers to deliver network connections on our behalf.
What does it mean for Optus to be part of the SingTel Group?
Since 2001, Optus has been at the heart of the SingTel Group, Asia's leading communications company. Through the SingTel ConnectPlus Network, we can connect your sites around the world into your Optus Evolve network.
Optus Evolve is an advanced IP communications network that delivers tomorrow's converged business applications today - enabling your business to be more productive, now and into the future.
What benefits will Optus Evolve deliver to Optus customers?
Optus Evolve delivers a range of improvements that can enhance your business's performance:
- It is a 'new generation network' that replaces multiple legacy technologies with a single, easy-to-manage network platform
- It is an application-aware network with faster bandwidths, designed to easily deliver converged business applications that enhance productivity and reduce costs
- Improved reliability and resilience is an integral part of the network design - software upgrades can be conducted in-service - for fewer planned and unplanned network outages
- Reduced network complexity allows for simplified network management and comprehensive reporting
- It caters to the increasing demand for flexible anywhere, anytime work practices with an easy-to-manage remote access solution
- It is modular in design and highly scalable so it can be readily adapted to your changing business needs.
What are the key features of Optus Evolve?
Some of the key features of Optus Evolve are:
- Application-aware capability - enabling you to develop and manage optimal service levels for your converged business applications
- Class of service/quality of service (CoS/QoS) performance targets in the core network for round trip time (RTT), jitter and packet loss - to provide an ideal platform for network convergence
- Greatly improved reporting and billing services - to give you more control and take the complexity out of dealing with your telecommunications provider
- It provides an easy-to-manage remote access solution that enables remote and mobile workers, as well as trusted business partners, to access applications on your network
- It introduces standardisation of features across all business-grade services - to simplify network operations
- Ethernet interfaces are standard across all access methods - for lower-cost customer premises equipment, and standardisation of the local and wide area networks
- Port and access are bundled - to simplify pricing, billing and cost allocation by site
- It delivers improved features and higher bandwidths at lower total cost
- It includes improved redundancy and service level targets