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IP telephony is a natural evolutionary step from your traditional telephony solutions to an IP network based solution which is highly available, more secure and feature rich.

Optus' IP Telephony services and solutions are offered in partnership with our wholly owned ICT services subsidiary, Alphawest. These services provide rich integration opportunities with other workforce productivity solutions, which are all important components in achieving a Unified Communications environment.

We can provide you with services to build and implement IP telephony solutions, as well as offering a fully managed IP Telephony service.

Features

Here are some of the ways IP telephony solutions can help you reduce costs and improve productivity:

• A single data, voice, and video network infrastructure based on our Optus Evolve advanced communications network - instead of the associated cost of providing and supporting three discrete networks.
• Centralises your telephony infrastructure by consolidating your PABX to reduce complexity. This can help lower the Total Cost of Ownership (TCO) by reducing infrastructure, equipment and maintenance costs.
• Greatly simplified Moves, Adds and Changes (MACs) - with traditional telephony, employee relocations typically require a combination of cable and PABX system reconfiguration.
• High availability in support of business continuity.
• Provides the foundation to integrate other business communication applications - Presence, Unified Messaging, Instant Messaging, Contact Centre - thereby improving employee efficiency and increasing customer satisfaction.

Benefits

Benefits offered by IP Telephony include:

• Improved business productivity and communications
• Easy integration of business communication applications
• Reduced infrastructure, equipment and maintenance costs
• Centralised management
• Better customer service
• More effective collaboration

We can help you find the right approach in migrating towards an IP Telephony solution, which can suit your individual business requirements and drivers. Contact your Optus Account manager for assistance today.

Why buy this product

Your telecommunications and technology partner in one. In 2005 Optus acquired Alphawest, a single-source provider of high performance information and communication technology (ICT). In partnership, Optus and Alphawest offer network ICT services, bringing together specialist advice, smart technology and managed services to help your people, process and technology work in unison.

For information about Alphawest business ICT capabilities visit alphawest.com.au.

Success stories

Strathbogie Shire Council

Strathbogie Shire Council engages Optus Business and Alphawest to upgrade their phone system.

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Sunraysia Institute of TAFE

Technology upgrades deliver improved administration and education outcomes.

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Optus Macquarie Park Campus

Optus implements a new generation network at its new premises.

Read more ...

Commercial overview

We will work with you to identify the solutions and services needed to meet your specific requirements. The design process starts with you and your Optus account manager - call to begin today.

Technical overview

IP Telephony enables the transmission of voice communications using standards based Internet Protocol (IP), thereby allowing voice and data communications to be converged onto a single IP communications network. Leveraging this IP network, you can consolidate legacy (distributed) telephony infrastructure to a centralised telephony infrastructure.

These features combine to lower Total Cost of Ownership (TCO). However, it’s not just about reducing overheads. IP Telephony also provides the foundation to integrate all forms of business communications, including voice, video, Presence, Instant Messaging (IM), email, fax, mobile and desktop applications, which promotes greater accessibility, increased productivity and improved customer service.

Specifications

Organisations which stand to benefit the most from IP Telephony include those which:

• have employees who work from home, mobile, or communicate between branches or offices on a regular basis;
• operate and wish to optimise multiple branches or offices, either locally, nationally or internationally;
• have a desire for additional unified communications and collaboration solutions (eg Presence, IM, Unified Messaging, Contact Centre, Voice/Video/Web Conferencing etc);
• are moving premises or opening new offices or branches.

Support overview

For service enquires, billing, incident handling and changes

To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries.

To see other contact details for Optus click here.