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Keep in touch with the office when you're away from your desk with BlackBerry Enterprise email. Respond instantly to emails and meeting requests, access business applications and corporate data, directly from your BlackBerry® device.

BlackBerry is an award-winning platform that provides over a million users around the world with secure, mobile access to business email, on Microsoft® Exchange, Lotus® Domino or Novell® GroupWise®. Designed for the enterprise, the solution offers enterprise-grade security features, centralised user and device administration.

Features

The BlackBerry email solution lets you:

• Access a range of business messaging services, including email (Exchange, Lotus Domino, Novell) and instant messaging (Lotus Sametime, Microsoft Live Communications Server, Novell Messenger)
• Access up to 10 internet service provider (ISP) or webmail accounts
• Wirelessly access corporate data and applications, including sales force automation, field service, and document management.
• Manage devices and users centrally from a simple interface.

Whitepapers

Analyzing ROI of a BlackBerry Research Paper

Benefits

The benefits to your company of the BlackBerry email solution are:

• Increased productivity - Mobile professionals can respond to emails and manage appointments out of the office, eliminating downtime and travel back to the office.
• Enhanced Responsiveness - With information available out in the field, mobile staff can respond to customers and collaborate with colleagues more effectively resulting in improved customer service.
• Be connected - With Always On, Always Connected, secure access to wireless mail and other corporate data, BlackBerry Enterprise Server is designed so that mobile professionals stay in touch with seamless and effortless access to information and communication.
• Business Centric - Manage your users centrally on any email platform. Fixed monthly pricing and simple scalability.

Why buy this product

Optus BlackBerry® is a totally integrated mobile email solution. It includes innovative software and advanced handhelds coupled with the Optus mobile network, providing a seamless, enterprise solution.

Best of all, Optus BlackBerry solution offers mobile access to most popular email platforms, so it can be deployed in almost any organisation. This is a trusted and proven solution, adopted by thousands of companies and with over a million subscribers worldwide.

As the first carrier to launch BlackBerry in Australia, Optus has the experience to deliver a seamless deployment experience for your company.

Optus BlackBerry also works when you are overseas in places where Optus has roaming agreements with overseas mobile operators*. Find out more about Data Roaming.

*Roaming charges will apply.

Commercial overview

The Optus BlackBerry Enterprise solution includes several elements:

• BlackBerry Enterprise Server 5.0 Licence
• BlackBerry client access licence for each user
• Monthly email fee per user.
• BlackBerry handset per user

Talk to your Optus Account Manager today to find out more about Optus' competitive pricing.

Contracts

Optus contracts with customers either on an individual basis, or by way of a standard form of agreement (Standard Agreement). To view the Standard Agreement documents for Optus Business Mobile Services, please go to www.optus.com.au/standardagreements.

Technical overview

The Optus BlackBerry solution allows your employees to securely connect to your corporate email server via a BlackBerry Enterprise Server (BES). Emails, calendar updates and contacts are synced between your corporate email server and the employee's BlackBerry® handset using push technology.

The BlackBerry Enterprise Solution provides business with access to Microsoft Exchange, Lotus Domino or Novell GroupWise based email. Your employees can also add personal POP accounts.

You can also improve the Return on Investment (ROI) of your existing BlackBerry fleet by mobilising your internal business applications, Customer Relationship Management systems (CRM), Enterprise Resource Planning (ERP), order entry, internet and intranet access and more.

Specifications

To launch BlackBerry email in your organisation, you will need the following equipment:

• Email server: Microsoft Exchange, Lotus Domino, Novell Groupwise
• BlackBerry Enterprise Server (BES): device and user management
• Mobile Device: BlackBerry® handset.
• Mobile connectivity: An Optus BlackBerry plan for each device.

Optus' network of experienced system integrators can make your wireless email deployment both seamless and cost-effective.

Contact us for help with installation, server configuration, administrator training, device set-up and end user training.

Support overview

Mobile End user support

End users requiring support with using their mobile service, including actions such as turning on voicemail should contact 1300 133 334 Monday to Friday 8:00am to 7:00pm (AEST).

For service enquires, billing, incident handling and changes

To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries. Email optus.business.customer.service@optus.com.au

To see other contact details for Optus click here.

Tools and Downloads

Software downloads

Download the latest BlackBerry handheld and server software packs from here.

Support FAQs

Billing FAQs