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Contact Us
To speak with us call our hotline on 1800 555 937 or contact us.
If you are calling from overseas dial +61 2 9023 8795.
Recommendations
Group Call
Make group conference calls from your mobile.
Getting a group of people together for quick collaboration on their mobiles can help you save time and boost productivity
With Group Call it’s easy to initiate a conference call from your mobile. You don’t need to obtain a teleconference number and send the number to participants. You can use your mobile phone to join in up to five participants at a moment’s notice.
Features
Make a group call – You can conference in up to 5 parties.
Call any number – The conference participants can be on mobiles, fixed voice lines, international numbers or Optus Converged Voice extensions.
No service fee – there is no fee for using the Group Call service. You will simply be charged normal voice billing for the call to each of the parties in the conference.
Available on your Optus mobile – This service is automatically available on all Optus mobile voice services (iPhone users must be at iOS 4.2 release level).
Benefits
Easy collaboration – enables you to collaborate with colleagues and business partners with ease.
Improve productivity – Get a group together via your mobile phone without fuss so business decisions can be made more quickly.
Commercial overview
There is no fee for the Group Call service. The initiator of the group call is simply billed for the voice calls made to form the conference at the normal voice call rate for each of the calls making up the group call.
Support overview
Mobile End user support
End users requiring support with using their mobile service, including actions such as turning on voicemail should contact 1300 133 334 Monday to Friday 8:00am to 7:00pm (AEST).
For service enquires, billing, incident handling and changes
To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries. Email optus.business.customer.service@optus.com.au
To see other contact details for Optus click here.
Product FAQs
How do I end a group call?
The group call terminates when the person who initiated it hangs up. Individual participants in the group call may leave at any time simply by hanging up.
How do a set up a group call?
- Make a phone call to a phone number. This can be a mobile phone, fixed line or Optus Converged Voice extension.
- Place the first called party on hold Make a second call to a phone number. Join these two calls together to make a conference call.
- Participants will be advised by recorded message that they are being joined into a group call conference.
- To add more parties into the group call repeat steps 1-4 above. You may add up to 5 called parties.
The procedure for placing calls on hold and joining calls together is handset dependent. Please refer to your handset guide for instructions.
What has to be enabled on my phone for me to be able to make Group Calls?
“Call Hold”, “Call Waiting” and “Multi Party” must be enabled on your mobile service for you to be able to make Group Calls.
Billing FAQs
What will a group call look like on my bill?
Group calls will appear on the call initiator’s bill as normal voice calls to each partipant with overlapping start and end times. There is no fee for using the Group Call service.