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To speak with us call our hotline on 1800 555 937 or contact us.
If you are calling from overseas dial +61 2 9023 8795.
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Optus Business Mobile Broadband
Business Mobile broadband the optimum package for business users.
Optus Mobile Broadband has always provided an easy way to obtain the information you need when you need it. To meet business mobile broadband demands, Optus now offers the option of receiving the optimum package with Optus Business Mobile Broadband.
If mobile broadband is essential to your business or you spend a lot of time out of the office then Optus Business Mobile Broadband is the right choice for you.
Features
Web Acceleration* - Accelerate your web browsing. Popular HTTP web pages load faster providing an overall improved browsing experience.
24/7 Business Technical Support - Support when you need it with access to IT certified mobility specialists who understand business.
Reliability - Optus is committed to providing a reliable mobile broadband service.
*Web acceleration is not available for non-HTTP content (such as VPNs and HTTPS websites). Web acceleration is available for HTTP web pages popularly viewed by Business Mobile Broadband customers
For details of coverage go to www.optus.com.au/coverage. Many factors affect Mobile Broadband speeds including volume of network traffic, your equipment, location, software and source of your download.
Why buy this product
Optus Business Mobile Broadband is built for business users, such as senior executives, sales representatives, operations staff, technical teams, professionals, managers, delivery drivers and site inspectors.
It's the perfect combination of:
- reliable mobile broadband performance
- ease of use and reliability
- competitive pricing
Success stories
University of Melbourne
iPhone App designed to access University information and to build on the University's innovative approach to technology.
Box Hill Institute of TAFE
Improving mobile communication for staff travelling to multiple campuses and a handset purchasing solution for staff.
Security Communications Solutions International
Collaboration sets new standards in security communication.
Northern Melbourne Institute of TAFE
Optus Business and ICT subsidiary Alphawest built an on-campus Wi-Fi network for improved data and internet access.
Commercial overview
Whether you have a large fleet or small number of Optus Business Mobile Broadband users Optus Business has plans to suit.
- Business Data Fleet or aggregated plans enable you the flexibility to vary services with a plan up to the maximum number with no additional costs. You can also upgrade your plan at any time to meet demands as your business grows.
- For a small number of users, stand alone plans allow you to manage each user's data allowance on an individual basis.
Talk to your Optus Account Manager to find out more about which pricing options would suit your business.
Contracts
Optus contracts with customers either on an individual basis, or by way of a standard form of agreement (Standard Agreement). To view the Standard Agreement documents for Optus Business Mobile Services, please go to www.optus.com.au/standardagreements.
Technical overview
Web Acceleration† - Accelerate your web browsing. Popular HTTP web pages load faster providing an overall improved browsing experience.
24/7 Business Technical Support - Support when you need it with access to IT certified mobility specialists who understand business.
Business backhaul - The Business Mobile Broadband service sends data traffic over the radio access network and then business traffic is separated from consumer traffic and travels over the Optus Evolve IP backhaul The Evolve IP backhaul represents one component of the Optus 3G dual band end-to-end network and many factors affect performance such as your distance from the mobile tower, the capacity and load of the mobile tower, your hardware and software, the source of your download, and general internet traffic.
Easy integration - Once the Access Point Name (APN) is configured on your device you'll be able to take advantage of Optus Business Mobile Broadband services.
†Web acceleration is not available for non-HTPP content (such as VPNs and HTTPS websites). Web acceleration is available for HTTP web pages popularly viewed by Business Mobile Broadband customers.
Specifications
Latest devices - Choose from our range of 3G dual band 900/2100MHz USB modems, PC Express Data Cards and Wireless Routers to maximise the download and upload potential of Business Mobile Broadband.
- USB Modem (for Windows and Mac OS)
- PC Express Card (includes PCMCIA adapter, for Windows and Mac OS)
- Wireless Router (for Windows and Mac OS) supports Internet access by more than one PC.
- 3G embedded SIM module within your laptop (for Windows only).
Alternatively, you can use some smartphones as tethered modems by connecting it to the PC via USB. Additional charges may apply.
Technical Attachments
The Optus Business Mobile Broadband difference
Support overview
Mobile End user support
End users requiring support with using their mobile service, including actions such as turning on voicemail should contact 1300 133 334 Monday to Friday 8:00am to 7:00pm (AEST).
For service enquires, billing, incident handling and changes
To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries. Email optus.business.customer.service@optus.com.au
To see other contact details for Optus click here.
Tools and Downloads
Setting up the Access Point Name (APN) for Optus Business Mobile
If you have purchased an Optus Business Mobile Broadband service you must change the Access Point Name (APN) setting on the mobile broadband device software from 'connect' to 'yesbusiness', to ensure your service is configured correctly.
For 3G Embedded Laptops use the following guides
Toshiba laptop with 3G embedded modem
Acer laptop with 3G embedded modem
Dell laptop with 3G embedded modem
HP laptop with 3G embedded modem
Where to download the latest connection manager software for your device
If you have purchased one of the following mobile broadband USB Modem or Data Card for use with your Optus Business mobile broadband service, the latest mobile broadband connection manager software can be downloaded by clicking on one of the links below:
Optus Mini WiFi Modem
Huawei E583 Mini WiFi firmware - Jan 2011 (27MB) Unzip and run all three exe's with the E583C connected by USB.
E180 USB Modem & E880 Data Card
Windows 7 / Mac OSX 10.6 Support - E180 Firmware / Dashboard (June 2010):
Latest E180 Win7 Support Complete CD [31MB]
Windows 7 / Mac OSX 10.6 Support - E880 Dashboard (June 2010):
Latest E880 Win7 Support Complete CD [15MB]
Network Administrators
Windows Driver-Firmware
MSI File
End Users
Windows Client
MAC OS X
Mac OS Drivers-Client
Note: administration rights are required to enable the above software to be installed on your computer.
If you require assistance with the installation and set-up of your Optus Business Mobile Broadband connection manager software call the Converged Technical Service Desk on 1800 200 487.
Product FAQs
Do you have rate plans that incorporate throttling?
No - to ensure that you can always access the maximum HSPA speeds available in your area; we do not throttle the speeds once plan limits are reached. However, Optus does charge for excess usage.
Will a new or special SIM card be required to use the service?
The service comes with a SIM card supplied by Optus.
What devices are available for Optus Business Mobile Broadband?
- USB Modem
- PC Express Card (PCMCIA)
- Wireless Router
- Windows Mobile smartphones (used as a modem, with the 'Share Internet Connection' function on the phone)
- 3G embedded SIM notebook (not supplied by Optus)
How is the Business Mobile Broadband service separated from other mobile broadband?
The Business Mobile Broadband service sends data traffic over the radio access network and then business traffic is separated from consumer traffic and travels over the Evolve IP backhaul. The Evolve IP backhaul represents one component of the Optus 3G end-to-end network and many factors affect performance such as your distance from the mobile tower, the capacity and load of the mobile tower, your hardware and software, the source of your download, and general internet traffic.
Where can I use Optus Business Mobile Broadband?
The service is available in Optus 3G dual band coverage areas. Optus 3G dual band is part of the Open Network and refers to our UMTS2100MHz/900MHz coverage. With 3G dual band devices, coverage is available throughout the Open Network in 3G dual band areas, subject to network availability. Not available for sale in NT and TAS. See http://www.optus.com.au/coverage for details.
Can I use Optus Business Mobile Broadband overseas?
Depending on your destination, you may be able to use Optus Business Mobile Broadband when you are roaming internationally, with Data Roaming.
You can view what roaming services are available in different countries using our Global Roaming Tool on the left.
Support FAQs
What software is required to operate Optus Business Mobile Broadband devices?
The USB and PC Express card require the drives and the broadband management program to be installed prior to use. Optus Business provides this software on a CD with a silent install file for IT managers to remotely install the software on user's PCs.
The Optus wireless router can be configured with a standard Web browser. The computer can be a PC or MAC with an Ethernet Port or WiFi access.
How do I set up the Access Point Name (APN) for Optus Business Mobile Broadband or Business Microsoft DirectPush?
Click on the Support tab for Optus Business Mobile Broadband.
Information on setting up the APN is available in the Tools and Download section.
Where can I download the latest connection manager software for my device?
Click on the Support tab for Optus Business Mobile Broadband.
Information on setting up the APN is available in the Tools and Download section.
What is High Speed Downlink Packet Access (HSPDA)?
Essentially, a new data layer is added to the 3G Network to enable it to carry data at higher speeds - also known as 3.5G. HSDPA is an enhancement to our existing 3G Mobile Network.
What happens if HSDPA is not available?
All the Optus Mobile Broadband devices can work on the GSM (GPRS) network if, for any reason, the 3G network is unavailable.
Data carried over the GSM network is charged at the same rate.
How can I tell that the device is getting HSDPA speeds?
The device will indicate if HSDPA is being used. If the device is idle it will indicate that the 2G or 3G/HSDPA network is present.
How much does HSDPA cost compared with 3G?
There are no additional fees for data usage on HSDPA. The cost of data usage is the same across GPRS, 3G and HSDPA networks. Although with HSDPA, end users are able to download faster than GPRS and 3G.
What are the benefits of HSDPA?
Almost any data application will benefit from the greater speeds offered by HSDPA. For example, a user can download web pages more quickly than on GPRS or 3G.
What devices can I use to access HSDPA?
Data cards, wireless routers and USB modems for laptops and PCs. Customers can also use their HSDPA handsets as tethered modems or for browsing Internet content at greater speeds.
Will a new SIM card be required to use HSDPA?
If you use a mobile phone for HSDPA access, your existing Optus SIM will work. If you get an Optus Mobile Broadband modem or router, you will be provided with a new, separate data SIM card for that device.
Can I make voice calls with the wireless router?
If voice and data are both active on the SIM in the wireless router the GlobeSurfer III will make and receive voice calls. Mobile call rates apply.
How do I tell if my handset or mobile device is HSDPA compatible?
Check the handset or device user guide, or check the manufacturer's website, looking up the model number.
Are Optus Business Mobile Broadband devices compatible with my VPN Client Software?
VPN Client software compatibility comes down to the specific configuration of your computer. Most VPN Client software is supported by Optus Mobile Broadband devices. However, BMB Web acceleration is not available for non-HTPP content (such as VPNs and HTTPS websites). Web acceleration is available for HTTP web pages popularly viewed by Business Mobile Broadband customers.
How do I use my Windows Mobile smartphone as a tethered modem?
Your laptop operating system needs to be Windows XP or later.
Simply connect your Windows Mobile smartphone to your laptop using the USB cable which came with your smartphone.
On your smartphone, go to Start > Programs > Internet Sharing, and press 'Connect'. The connection should then automatically share with your laptop.
If you have problems, contact your company's IT manager.
Billing FAQs
Can I make voice calls at the same time as using HSDPA?
Yes. On HSDPA enabled mobile phones, it is possible to make voice calls while using data (eg using your mobile as a tethered modem while on a call.