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Data Roaming

Use your mobile email, MMS and mobile broadband when you're overseas.

Optus' mobile data services keep working in the same familiar way when you're overseas.

Whether you're using BlackBerry® or Microsoft® DirectPush email, Optus Mobile Broadband, Optus Zoo or MMS, you can keep in touch from most major destinations worldwide with mobile data roaming^.

Optus makes it easy for you to communicate with colleagues and customers almost anywhere in the world.

^Roaming charges may apply.

Features

Use your mobile data services all around the world - Optus has data roaming arrangements with over 100 countries worldwide, so you can make video calls or access your mobile email, MMS or mobile internet when you're travelling.

Fast mobile broadband roaming - Use your Optus Mobile Broadband in many parts of Europe and Asia with 3G~ and mobile broadband roaming#. And Optus is continually expanding its network of roaming partners.

Use our Global Roaming tool on the left to see which countries you can roam to.

Want to find out more? Contact your Optus Account Manager today to discuss roaming data options for your business.

~3G Roaming requires compatible mobiles/devices to use GPRS and 3G data.
#Availability of Broadband Roaming is dependent on the HSDPA coverage area of
each operator and requires an HSDPA compatible device. Data speeds may vary due
to the capacity of international connections.

Benefits

Stay connected in more places - With over 200 roaming partners in more than 100 countries, Optus helps you keep in touch when you're travelling. Use our Global Roaming tool on the left to see what services are available in your destination.

Familiar products and services - Use your familiar Optus data services so you don't have to figure out new ways of working.

Great value throughout Asia - Access special rates on voice and data roaming, plus traveller services, when you're in one of the 11 Asian countries which are part of the Bridge Alliance. Find out more.

Why buy this product

Optus Data Roaming is the perfect tool to keep you connected when you're travelling overseas. Do the things you do when you're in Australia, like checking your BlackBerry® or Microsoft® DirectPush email, accessing the internet with Optus Mobile Broadband or sending and receiving MMS, thanks to Optus' roaming partnerships with carriers in over 100 countries.

And if you spend a lot of time travelling through Asia, Optus is the only mobile provider in Australia which can provide you with special pricing and services through Bridge Alliance.

Commercial overview

Roaming Data usage is charged in 10kb increments, or part thereof.

The standard Data Roaming rate is $0.02 per KB^, regardless of country or whether you are accessing GPRS, 3G or 3G Broadband. Use our Global Roaming tool on the left to view services available at your destination.

However, if you connect to any of the Bridge Alliance Networks when you are travelling in Asia, you will automatically save 25% off the standard Data Roaming rate.

If you travel frequently in Asia, the Optus Bridge DataRoam Value Plans offer even more value for your data roaming usage across our regional Bridge Alliance networks. Find out more about Bridge Alliance pricing offers.

^charged in 10 KB increments or part thereof.

Contracts

Optus contracts with customers either on an individual basis, or by way of a standard form of agreement (Standard Agreement). To view the Standard Agreement documents for Optus Business Mobile Services, please go to www.optus.com.au/standardagreements.

Technical overview

Optus Data Roaming lets you use your GPRS, 3G and mobile broadband# data services you have activated in Australia on selected overseas mobile networks with which Optus has roaming partnerships*. When you arrive, your phone will automatically view available networks so all you need to do is connect via your handset. You should not have to change your phone data settings.

Different countries and carriers will support different data speeds. Whether you need GRPS roaming only, or 3G, or 3G Broadband, depends on what mobile data service you use^:

  • Mobile email (eg BlackBerry®; Microsoft® DirectPush): GPRS, 3G or 3G Broadband.
  • Optus Mobile Broadband: Minimum 3G, better performance with 3G Broadband
  • MMS: Needs GPRS.

Please use our Global Roaming tool on the left to check the list of services in your destination and to find out which is the best carrier to connect to when you arrive. If your mobile phone hasn't automatically connected you to one of these networks, you'll need to select the network manually by following the instructions in your mobile's user guide.

Specifications

Data roaming will work with any Optus data-capable mobile handset which has AutoRoam™ enabled. (you will need to arrange AutoRoam before you leave Australia by contacting Optus Customer Service).

Some networks may operate on a frequency that is not compatible with your handset and you may therefore need to rent a handset.

AutoRoam™ is not automatically connected with an Optus Digital Mobile service. Customers need to arrange connection before they go overseas. AutoRoam rates are subject to change without notice, due to fluctuations in international currency exchange rates and changes to charges imposed by the overseas network. AutoRoam activation is subject to acceptance by Optus and can be terminated without notice. Optus makes no warranty regarding the quality and availability of coverage or any services (e.g. SMS, GPRS). Available to Optus Mobile Digital customers and participating Service Providers. It may take several months for roaming charges to appear on your bill.

*Compatible handsets/device required to use GPRS & 3G data. Some handsets may not be supported by all networks.
#Availability of Broadband Roaming is dependent on the HSDPA coverage area of
each operator and requires an HSDPA compatible device. Data speeds may vary
due to the capacity of international connections.
^WiFi Roaming is not available. AutoRoam™ is not automatically connected with an Optus Digital Mobile service. Customers need to arrange connection before they go overseas. AutoRoam rates are subject to change without notice,due to fluctuations in international currency exchange rates and changes to charges imposed by the overseas network. AutoRoam activation is subject to acceptance by Optus and can be terminated without notice. Optus makes no warranty regarding the quality and availability of coverage or any services (e.g. SMS, GPRS). Available to Optus Mobile Digital customers and participating Service Providers. It may take several months for roaming charges to appear on your bill.

Support overview

Mobile End user support

End users requiring support with using their mobile service, including actions such as turning on voicemail should contact 1300 133 334 Monday to Friday 8:00am to 7:00pm (AEST).

For service enquires, billing, incident handling and changes

To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries. Email optus.business.customer.service@optus.com.au

To see other contact details for Optus click here.

Product FAQs

How do I contact Optus Customer Care when I'm travelling?

Simply dial +61293425678 to access Optus Customer Care.
Note: Optus Customer Care operates between 8am to 7pm Australian EST

Support FAQs

How do I activate Data Roaming on my phone?

Optus AutoRoam™ is not automatically activated on monthly-billed Mobile Plan accounts. However, you may have been sent an SMS from Optus notifying you that roaming has been enabled on your account. If you have not been notified or are not sure whether roaming is activated on your account, please call Optus Customer Care on 1300 133 334 during business hours before you leave Australia.

Remember that not all mobile phones will work on all overseas networks so for some countries you may need to rent a handset. For countries where AutoRoam is not available, a different mobile number can be used.

How do I make sure I'm connected to the right network at my destination?

First, use our Global Roaming tool on the left to check which services are available at your destination and pick the network which best suits your needs.

All you need to do is make sure that you connect to that network when you are roaming.

However, the network that your phone automatically connects to when you arrive may not always be the one that you want. In this case, you will need to change the network manually on your handset by following a few steps outlined below. The steps to manually select a network may vary from phone to phone and on some devices may not be accessible (please check your handset user guide).

Typically, go through the following steps:

  • Step 1: Go to ‘Main Menu’
  • Step 2: Select ‘Settings’
  • Step 3: Select ‘Network’ or ‘Connectivity’
  • Step 4: Select ‘Operator selection’ or ‘Search Mode’
  • Step 5: Select ‘Manual’ , and your phone will search for mobile networks available in your location
  • Step 6: Select the network you want.

To change back to automatic network selection, repeat Step 1 to 4 and then for Step 5, select ‘Automatic’ and your phone will revert to selecting an available network automatically.

Billing FAQs

What number do I call for billing enquiries?

Please call the billing contact number on your invoice, your assigned service desk or otherwise call 134 315, Monday to Friday 8:00am - 5:30pm AEST for other enquiries.