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Contact Us
To speak with us call our hotline on 1800 555 937 or contact us.
If you are calling from overseas dial +61 2 9023 8795.
Recommendations
Bridge Alliance
Seamless roaming and great value across Asia-Pac.
Feel at home when you roam and save on data roaming costs.
Bridge Alliance is Asia-Pacific's largest mobile network alliance, covering 11 major territories. If you're connected to a Bridge Alliance network when you roam you save at least 25% on standard data roaming charges - perfect for your BlackBerry or Microsoft DirectPush email or accessing the Internet with Optus Business Mobile Broadband or Optus Mobile Broadband.
You even get the convenience of dialling short codes to access your VoiceMail and to contact Optus customer service. So feel at home when you're away from home.
Features
Asia-Pacific Coverage - Covering 11 major territories throughout Asia Pac, Bridge Alliance is perfect if you travel extensively through the region.
Voice and data roaming - make and receive voice calls, send and receive SMS and MMS, use Optus Mobile Broadband, wireless email and other data services.
Bridge ConciergeGo Mobile Travel Guide - Your One-Stop Mobile Travel Guide in the Asia Pacific, Bridge ConciergeGo includes city guides, popular dining and shopping attractions, local events, daily weather, foreign exchange rates and more – all from your mobile phone browser.
Use our Global Roaming tool on the left to see whether there is a Bridge Alliance network in your destination
Want to find out more? Contact your Optus Account Manager today to discuss roaming options for your business.
Brochures
Benefits
Dial familiar shortcodes, just like at home - Short dial 321 to access your voicemail, or 937 to access Optus Customer Care on supporting member networks. Use our Global Roaming toll on the left to view what to dial at your destination.
Use your mobile data services at great prices - Roaming on a Bridge Alliance network gives you 25% off our standard data roaming charges. If you travel a lot through Asia-Pacific, sign up to a Bridge DataRoam Pack to get even more value.
Concierge Service - Losing your phone overseas or having difficulties with your roaming services can be a stressful experience. Bridge Concierge service counters, located across the region, can help with SIM replacement, roaming enquiries and more. View Concierge Counter locations.
Why buy this product
Roaming on Bridge Alliance networks is the perfect tool to keep you connected when you're travelling overseas. Do the things you do when you're in Australia, like checking your BlackBerry or Microsoft DirectPush email, accessing the internet with Optus Mobile Broadband, sending and receiving MMS, or using familiar shortcodes to access VoiceMail and Optus Customer Service.
If you spend a lot of time travelling through Asia, Optus can provide you with special pricing and services through Bridge Alliance. Save at least 25% on standard data roaming charges, so you can take your office with you on your travels.
Commercial overview
Voice and SMS Roaming
Bridge Alliance voice and SMS roaming rates are the same as Optus' standard roaming rates for a destination.
Data Roaming
Roaming Data usage is charged in 10kb increments, or part thereof.
If you connect to any of the Bridge Alliance Networks when you are travelling in Asia, you will automatically enjoy the Bridge DataRoam 25% discount on Optus' standard Data Roaming rate. This rate is regardless of whether you are accessing GPRS, 3G or 3G Broadband.
Bridge DataRoam plans
If you travel frequently in Asia, the Optus Bridge DataRoam Value Plans offer even more value for your mobile data roaming usage across the Bridge Alliance member networks.
Bridge DataRoam has two monthly subscription plans for you to choose from:
- Bridge DataRoam 15*
AU$40 per month for included use of 15MB or - Bridge DataRoam40*
AU$80 per month for included usage of 40MB
*For terms and conditions and more details download the Bridge DataRoam brochure.
Contracts
Optus contracts with customers either on an individual basis, or by way of a standard form of agreement (Standard Agreement). To view the Standard Agreement documents for Optus Business Mobile Services, please go to www.optus.com.au/standardagreements.
Technical overview
Bridge Alliance is a network of leading mobile carriers across Asia Pacific. To access Bridge Alliance services and pricing, simply make sure you connect to a Bridge Alliance network at your destination. Use our Global roaming tool on the left to see networks and destinations.
Note: Make sure that you have AutoRoam enabled on your account so that you can access roaming services. Optus AutoRoam™ is not automatically activated on monthly-billed Mobile Plan accounts. However, you may have been sent an SMS from Optus notifying you that roaming has been enabled on your account. If you have not been notified or are not sure whether roaming is activated on your account, please call Optus Business Customer Care on 1300 133 334 during business hours before you leave Australia.
Specifications
Roaming will work with any Optus data-capable mobile handset which has AutoRoam™ enabled. (you will need to arrange AutoRoam before you leave Australia by contacting Optus Customer Service).
Please use our Global Roaming tool on the left to find out whether there is a Bridge Alliance network at your destination. If your mobile phone hasn't automatically connected you to this network, you'll need to select the network manually by following the instructions in your mobile's user guide.
Some networks may operate on a frequency that is not compatible with your handset and you may therefore need to rent a handset.
Support overview
Mobile End user support
End users requiring support with using their mobile service, including actions such as turning on voicemail should contact 1300 133 334 Monday to Friday 8:00am to 7:00pm (AEST).
For service enquires, billing, incident handling and changes
To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries. Email optus.business.customer.service@optus.com.au
To see other contact details for Optus click here.
Product FAQs
How do I contact Optus Customer Care when I'm travelling?
Simply dial +61293425678 to access Optus Customer Care.
Note: Optus Customer Care operates between 8am to 7pm Australian EST
What are the Bridge Alliance member networks?
The Bridge Alliance member networks are:
Hong Kong - CSL
India - Airtel Bharti
Indonesia - Telkomsel
Korea - SK Telecom
Macau - CTM
Malaysia - Maxis
Philippines - Globe Telecom
Singapore - SingTel Mobile
Taiwan - Taiwan Mobile
Thailand - AIS
China - China Mobile, China Unicom
Australia - Optus Mobile
Support FAQs
How do I activate Data Roaming on my phone?
Optus AutoRoam™ is not automatically activated on monthly-billed Mobile Plan accounts. However, you may have been sent an SMS from Optus notifying you that roaming has been enabled on your account. If you have not been notified or are not sure whether roaming is activated on your account, please call Optus Customer Care on 1300 133 334 during business hours before you leave Australia.
Remember that not all mobile phones will work on all overseas networks so for some countries you may need to rent a handset. For countries where AutoRoam is not available, a different mobile number can be used.
How do I make sure I'm connected to a Bridge Alliance network at my destination?
First, check which networks and services are available at your destination using our Global Roaming tool on the left.
All you need to do is make sure that you connect to our Bridge Alliance partner networks when you are roaming. When you are travelling in a Bridge Alliance territory, chances are you'll be connected to one of the Bridge Alliance networks automatically.
However, the network that appears on your phone may not always be a preferred network and you can change this manually on your handset by following a few steps outlined below. The steps to manually select a network may vary from phone to phone and on some devices may not be accessible (please check your handset user guide).
Typically, go through the following steps:
- Step 1: Go to 'Main Menu'
- Step 2: Select 'Settings'
- Step 3: Select 'Network' or 'Connectivity'
- Step 4: Select 'Operator selection' or 'Search Mode'
- Step 5: Select ‘Manual’, and your phone will search for mobile networks available in your location
- Step 6: Depending on your travel destination, you can select the preferred Bridge Alliance network:
Hong Kong - CSL
India - Airtel Bharti
Indonesia - Telkomsel
Korea - SK Telecom
Macau - CTM
Malaysia - Maxis
Philippines - Globe Telecom
Singapore - SingTel Mobile
Taiwan - Taiwan Mobile
Thailand - AIS
China - China Mobile, China Unicom
To change back to automatic network selection, repeat Step 1 to 4 and then for Step 5, select 'Automatic' and your phone will revert to selecting an available network automatically.
How do I get Bridge ConciergeGo on my phone?
To get 'Bridge ConciergeGo' on your mobile, enter http://conciergego.mobi on your mobile browser or SMS 'Bridge' to 966 for the ConciergeGo URL address to be sent to your mobile (standard GPRS and local SMS rates apply).
Where is the nearest Bridge Alliance Concierge Counter?
Download the list here.
Billing FAQs
What number do I call for billing enquiries?
Please call the billing contact number on your invoice, your assigned service desk or otherwise call 134 315, Monday to Friday 8:00am - 5:30pm AEST for other enquiries.