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Based on growing personal experience with smart mobile devices, employees today expect to be able to connect to corporate systems whenever they want, from any location. The delineation of personal and work devices has become one of the key challenges for organisations as employees bring their own devices to work.

Advances in device and network technologies also present great opportunities for organisations to improve productivity and reduce costs through mobilisation of their workforce.

Optus Mobile Device Management can help you to take advantage of these changes by helping you to manage the influx of company-issued and personal smartphones and tablets in the workplace, enabling you to develop policies and procedures including how the devices can be used and what applications and data can be accessed.

Features

Optus Mobile Device Management, powered by Industry leading MobileIron software, provides rich functionality including:

• Device management across most mobile device operating systems - enabling you empower your workforce with the right devices and applications for their needs, including their own devices.
• Central web-based management - of inventory and assets, device configuration, security, applications and file distribution for effective control of devices throughout their lifecycle.
• Expense management - real time data on voice and SMS traffic, including roaming alerts, allowing you to reduce your bills (not available on IOS devices).
• Security management - through features such as password control, encryption, remote lock and wipe, blocking unauthorised access, virus scanning and lost phone recovery.
• Optional services - to meet your organisation's specific needs. These include end user training, 24-hour, 7 day a week software support, onsite support, dual redundant servers for high uptime and availability and the ability to have it hosted.
• Managed Service - to make things even easier you can also have your solution managed and fully outsourced by our Premium Managed Services desk.

Brochures

Optus Mobile Device Management Overview

Benefits

Optus Mobile Device Management can help you reduce the pressure on your IT resource and easily manage and control the devices used within your business:

• Supporting your mobility strategy with the ability to deploy applications within your own corporate environment.
• Implement and enforce your company’s corporate policy on BYO devices.
• Monitor and have visibility into what is on a mobile device and how it’s being used, letting both IT and users better secure data without compromising privacy, even on employee-owned devices.
• Ability to report on device inventory and usage.
• Risk mitigation through the remote wipe, lock and locate functionality and more!

Commercial overview

Optus Mobile Device Management pricing includes:

• One off upfront setup and installation charges.
• Monthly subscription licence fees, based on a range of tiered increments.
• Charges for any optional service(s) selected.

To find out more about Optus Mobile Device Management contact your Optus Account Manager.

Contracts

Full terms and conditions can be found on the Standard Form of Agreement at optus.com.au/standardagreements.

Technical overview

Optus Mobile Device Management software can be installed onto either a physical or virtual appliance that plugs into your corporate network. Optus will arrange the installation and setup the servers for your organisation, and provide ongoing support including system administrator training and maintenance services on the software (such as software updates and upgrades). The minimum contract term is 24 months regardless of the number of licenses. After this time you may pay month to month or re-sign a contract for another minimum contract term of 24 months.

For your end users implementing MDM is easy – the installation is activated by a hyperlink within an SMS (Short Message Service).

You manage the MDM service yourself and increase the number of licence subscriptions via the software administration interface provided as well as using the functionality available to you to define your own policy settings. Or if you take up the Managed Service option Optus will manage it all for you.

Specifications

Hardware must be provided by the customer.  Specifications can be found in the service description at www.optus.com.au/standardagreements.

Support overview

Mobile End user support

End users requiring support with using their mobile service, including actions such as turning on voicemail should contact 1300 133 334 Monday to Friday 8:00am to 7:00pm (AEST).

For service enquires, billing, incident handling and changes

To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries. Email optus.business.customer.service@optus.com.au

To see other contact details for Optus click here.