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Mobile devices are now ubiquitous. You can tap into the power and convenience of these devices to streamline regular communications, enhance employee training, remind customers about appointments, collect instant feedback, communicate during a crisis and more.

Features

Contact your Optus Account Manager to explore messaging and communications solutions suited to your business. Here are just some of the many applications available:

EmailSMS

With EmailSMS you can send emails from your PC and have them delivered as SMS messages direct to a mobile phone. The recipient can even reply via SMS and it will arrive as an email in your inbox.

Using EmailSMS, you can organise meetings and send reminders by writing a single email message and sending it to the whole team via SMS. Service businesses can schedule courtesy SMS reminders so customers don't forget appointments.

You will find more about EmailSMS in our brochure.

Mobile Learning

Whether your organisation has deployed basic voice handsets or advanced smartphones we can provide a Mobile Learning Solution for your business. Here are some of the features:

• Creation, delivering and tracking of content to users via mobile phone.
• 100% tracked content and testing data of each user.
• Comprehensive assessment engine for building and delivering tests.
• Distribution of alerts and notifications to any group at any time
• Optional integration to back-end systems.

Interested in learning more? Download our brochure.

SMS on 13

Get on-the-spot response to your advertising with SMS on 13. Your customers and prospects can request more information, a call back or nearest location details by simply sending an SMS to your 13/1300/1800 number.

• Gain a better understanding of the effectiveness of your advertising - because every interaction is measurable, new insights can be gained
• Generate more leads and increase sales - mobile response makes it possible for consumers to interact wherever they are, whatever they're doing. Helping all forms of advertising to be more responsive.

Learn more from our brochure.

Crisis Communication Management

Are you seeking a solution that allows you to prepare, plan and test your ability to communicate when a crisis strikes?

We have solutions that can help your organisation to:

• Maintain connectivity
• Streamline communication processes
• Maintain information security
• Deliver high volume communication
• Remove dependencies on paper based processes
• Provide instant access to accurate information

Contact your Optus Account Manager to learn more.

Brochures

SMS on 13 FAQ

Optus EmailSMS Brochure

Mobility Professional Services Brochure

Mobile Learning Solution Brochure

Benefits

The benefits of mobile messaging and communications solutions can include:

• Replacing expensive calls to mobiles with quick and convenient SMS.
• Rapid one-to-many communications.
• Leveraging existing email infrastructure with keyboard convenience to send messages.
• Using mobile devices that everyone already has for mobile learning solutions.
• Using mobile devices as part of your crisis management plans.
• Giving your customers the convenience of reminders via SMS and being able to respond to you via SMS.

Why buy this product

End-to-End Service and Delivery

We have a wide range of services to help with each phase of your mobility implementation, including strategy and needs analysis, solution design, implementation and management, single bill convenience and a single point of contact.

Innovation through collaboration

To deliver a new level of cutting-edge and customised solutions, we work with experienced solutions providers. This close collaboration nurtures new ideas, and has an immediate impact on our clients' businesses.

Want to find out more? Contact your Optus Account Manager today to discuss your business' messaging needs.

Success stories

Commercial overview

We will work with you to identify the solutions, services and best partnerships to meet your specific requirements. And to remove the complexity of dealing with multiple providers, we provide a single point of contact and a single bill.

The design process starts with you and your Optus account manager - call to begin today.

Support overview

Optus remains your one point of contact, even when specialist partners are engaged. If necessary, the Optus Business Premium Mobile Technical Support team will escalate your fault to the partner and manage the issue through to resolution.

Mobile End user support

End users requiring support with using their mobile service, including actions such as turning on voicemail should contact 1300 133 334 Monday to Friday 8:00am to 7:00pm (AEST).

For service enquires, billing, incident handling and changes

To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries. Email optus.business.customer.service@optus.com.au

To see other contact details for Optus click here.