HEADING-PRIMARY

If you have employees out in the field, like sales people, service technicians or logistics staff, a mobility solution could dramatically increase your business' efficiency, productivity and customer satisfaction.

Imagine the impact on your business if your people could be assigned jobs automatically, report back in real time when they are done, check stock levels in the warehouse before making a sale or place customer orders - all from their mobile device.

Features

Let us know how your business works, and together with our specialist mobility partners we will work with you to develop a solution to help it run more smoothly and efficiently. Use the Success Stories finder on the left to take a look at some of the solutions our customers are already using.

Or you may wish to consider one of our packaged solutions:

Job scheduling and dispatch solution

Replace your current paper based job management process with real time wireless job management and streamline your existing processes.

• View job status in real time
• Allocate and manage jobs
• Monitor technician productivity and performance

To learn more about how to improve field force productivity to cut costs and grow revenue, download our brochure.

Digital Pen and Paper solution

We know not every organisation wants to turn their paper based forms into digital versions. Digital Pen and Paper technology combines the portability and usability of a traditional pen and paper with a computer’s ability to store, share and act upon the information.

• Minimal change management required. Uses a traditional pen and paper
• Reduce manual data entry or double handling
• Automatic compliance and audit trail
• Improve cash flow by reducing the number of steps in the process before you can invoice for your products or services

Mobile CRM

We understand planning and implementing a Customer Relationship Management (CRM) solution can be a significant undertaking, so we offer a range of services for you IT department that lightens the workload of mobilising your CRM system.

• Consulting
• Integration and configuration
• Training

To learn more about our salesforce.com services, download our brochure.

Whitepapers

Path to Sucessful Enterprise Mobility Solutions Whitepaper

Brochures

Mobility Professional Services Brochure

Job Schedule and Dispatch Solution Brochure

Professional Services for SalesForce.com Brochure

Benefits

The benefits of having a mobile field force include:

• Being able to send paperwork to head office while on the go, so there's no backlog later on.
• Ability to dispatch jobs from head office to staff on the move, then update the job and close it.
• Using the integration of location-based services to find the nearest staff member to take a job.
• Reading and responding to critical emails without delay while being on the go.

Field force staff can access customer information, current stock levels and the latest product information immediately to assist in their work.

Why buy this product

Solutions designed for your Industry

Optus has found that industries that particularly benefit from job scheduling applications are:

• Transport
• Manufacturing
• Construction

Mobile CRM is of key interest to:

• Financial
• Professional services
• Retail and merchandising

End-to-End Service and Delivery

We have a wide range of services to help with each phase of your mobility implementation, including strategy and needs analysis, solution design, implementation and management, single bill convenience and a single point of contact.

Innovation through collaboration

To deliver a new level of cutting-edge and customised solutions, we work with experienced solutions providers. This close collaboration nurtures new ideas, and has an immediate impact on our clients' businesses.

Want to find out more? Contact your Optus Account Manager today to discuss your business' mobility solution needs.

Success stories

Commercial overview

We will work with you to identify the solutions, services and best partnerships to meet your specific requirements and to remove the complexity of dealing with multiple providers, we provide a single point of contact and a single bill.

The design process starts with you and your Optus account manager - call to begin today.

Support overview

Optus remains your one point of contact, even when specialist partners are engaged. If necessary, the Optus Business Premium Mobile Technical Support team will escalate your fault to the partner and manage the issue through to resolution.

Mobile End user support

End users requiring support with using their mobile service, including actions such as turning on voicemail should contact 1300 133 334 Monday to Friday 8:00am to 7:00pm (AEST).

For service enquires, billing, incident handling and changes

To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries. Email optus.business.customer.service@optus.com.au

To see other contact details for Optus click here.