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To speak with us call our hotline on 1800 555 937 or contact us.

If you are calling from overseas dial +61 2 9023 8795.

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Apple Device Management

Efficient management of your Apple devices with Silverback

Are you experiencing growing demand for Apple iPhone and iPad devices and need a way to manage them more efficiently?

Optus Business has joined forces with Airloom, a leading mobile technology solutions services firm, to deliver Silverback a comprehensive Apple iOS device management solution.

Features

  • Clientless Design – Administrators can provision, secure, manage and decommission both business and personal owned devices with no requirement for the end user to download client applications with their device.
  • Simple Provisioning – Silverback provides end users with a self service provisioning portal that authenticates them and sends them a onetime password to provision their Apple iOS device, delivering a zero-touch device provisioning system.
  • Management Capabilities – Silverback provides complete transparency of new devices added to the system, detailed hardware and software information and the status of those connected to the system; all from the one centrally managed web based console.
  • Device Security. – Silverback provides an administrator with complete security rights, enabling them to remotely block or wipe devices from the web based console.

Brochures

Silverback for iPhone

Silverback for iPad

Benefits

Now your business can run more efficiently with a security software platform that delivers a flexible efficient and tightly integrated Apple iOS solution:

  • Manage the growing demand for Apple iPhone and iPad (iOS devices)
  • Save time and money on device management
  • Easy and cost effective to set up
  • Enable personal devices with no security risks
To arrange a demonstration and discuss how Silverback can benefit your business, contact your Optus Business Account Manager, call 1800 555 937 or contact us.

Support overview

Mobile End user support

End users requiring support with using their mobile service, including actions such as turning on voicemail should contact 1300 133 334 Monday to Friday 8:00am to 7:00pm (AEST).

For service enquires, billing, incident handling and changes

To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries. Email optus.business.customer.service@optus.com.au

To see other contact details for Optus click here.