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To speak with us call our hotline on 1800 555 937 or contact us.
If you are calling from overseas dial +61 2 9023 8795.
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Optus 124YES
Get connected straight through to Australian phone numbers.
Ever needed to find an Australian phone number when you're out and about?
Optus 124YES is a directory service for your Optus mobile that can find and directly connect you through to most publicly listed phone numbers in Australia. It's great when you are on the move and you need to find a number. Simply dial 124YES (124937) and talk to an operator to be connected. You can also get the phone number sent your mobile as a text message to be stored for future use.
Features
Simple: just dial 124YES to talk to an operator
Convenient: no need to write down the number or remember it - you're connected right through and you can get the number sent to your phone as an SMS.
Available: 24 x 7 access to Australian phone listings.
Brochures
Benefits
124YES means you will never be stuck for a number when you're out and about or don't have a pen handy. You can:
- Be connected to most listed (business and residential) numbers in Australia, all you need is the name and town.
- Keep on working even when you are out of the office and have forgotten your phone book.
- Easily store new numbers from the 124YES text message sent directly to your phone.
Why buy this product
Optus 124YES is exclusive to Optus customers. It's more than a directory assistance service, since you can get connected straight through to the number you have requested and have the details sent directly to your phone as a text message.
Commercial overview
124YES costs $1.50 (inc GST) connection fee per call plus your local call rate as per your Mobile Voice rate plan for the duration of the call. There is no additional cost to have the number sent to your phone as a text message.
The $1.50 (inc GST) connection fee will be charged irrespective of whether the requested destination number is engaged, not contactable or unable to be found.
Contracts
Optus contracts with customers either on an individual basis, or by way of a standard form of agreement (Standard Agreement). To view the Standard Agreement documents for Optus Business Mobile Services, please go to www.optus.com.au/standardagreements.
Technical overview
Simply dial 124YES (i.e. 124-937 or 124927) depending on your mobile phone's keypad.
An operator will answer your call and ask for:
- the name, and
- town you require
They will search for the number on the public WhitePages listings and ask whether you want the number sent to your mobile as a text message. You will then be automatically connected to your requested number.
124YES will connect through to:
- Residential and business numbers listed in the WhitePages.
However, some special numbers will not be connected through:
- International numbers
- 0055 numbers
- 1900 numbers
- 13 and 1300 numbers
- 1800 numbers (or other freecall numbers)
Specifications
124YES works with any Optus mobile service.
Support overview
Mobile End user support
End users requiring support with using their mobile service, including actions such as turning on voicemail should contact 1300 133 334 Monday to Friday 8:00am to 7:00pm (AEST).
For service enquires, billing, incident handling and changes
To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries. Email optus.business.customer.service@optus.com.au
To see other contact details for Optus click here.
Product FAQs
Which numbers can I connect to with 124YES?
124YES will connect through to:
- Residential and business numbers listed in the WhitePages.
However, some special numbers will not be connected through:
- International numbers
- 0055 numbers
- 1900 numbers
- 13 and 1300 numbers
- 1800 numbers (or other freecall numbers)
Support FAQs
How do I use 124YES?
All you need to use 124YES is an Optus mobile phone.
- Step 1 Simply dial 124YES (i.e. 124-937 or 124927) depending on your mobile phone’s keypad.
- Step 2 An operator will answer your call and ask for:
- the name, and
- town you require
- Step 3 Confirm that you want the number sent to your mobile as a text message.
- Step 4 Wait to be automatically connected to your requested number.
Can I use the 124Yes service when I am roaming?
No.
If I am an overseas visitor roaming on the Optus network can I use 124YES?
Yes, except that you will not be able to receive SMS on your mobile phone.
Billing FAQs
What will I be charged for dialling 124YES?
For each call you will be charged a flagfall of $1.10, plus the local rates according to your pricing plan for the duration of the call.
What will I be charged if I am not connected successfully to my requested number with 124YES?
Although the number that you request connection to may be busy, not answered or is a silent listing, you will still incur the $1.10 flagfall, plus the local rates according to your pricing plan for the duration of the call.
What will be on my Optus mobile bill to indicate that I made a 124YES call?
Your mobile bill will display Connect2 under the 'Destination' column and 124YES under 'Tel No' column.
I was put through to the wrong number by 124YES, what should I do?
If you wish to report this and have your account credited for the incorrect call, please record the call details noting the date, time and the telephone number called (if information is available). You can then report this to Optus customer service.
What number do I call for billing enquiries?
Please call the billing contact number on your invoice, your assigned service desk or otherwise call 134 315, Monday to Friday 8:00am - 5:30pm AEST for other enquiries.