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Optus Voice to Text
Receive spoken voicemails as text messages you can read.
Have you ever been stuck in a meeting and unable to listen to important voicemail messages?
Optus Voice to Text converts spoken voicemail into text messages and sends the texts to your mobile phone. This saves having to dial into your voicemail to listen to messages and means you can read the message at times when it might not be appropriate to call voicemail.
Features
Voicemail messages without calling - Optus Voice to Text converts English language voicemail messages into text messages sent to your phone so you don’t need to call to listen to your voicemail message.
The caller is identified - Converted messages will appear to have come from the person that called you making it easy to text or call them back.
Voicemail too - Although they've been sent as text messages your voicemail messages are still available for you to listen to. Simply dial 321 and select the saved message option*.
*Standard voicemail retrieval charges apply.
Brochures
Benefits
Stay on top of urgent issues - Get your messages quickly and discretely when you can't answer the phone.
The details are already written down - You don't have to replay messages to write down phone numbers or directions and the caller's number is in the message so you can call back with one-click ease.
Process your message backlog more quickly - Because reading is often faster than listening, you can use Optus Voice to Text to help you get through your messages faster and respond more promptly.
Why buy this product
Optus recognises that everybody has different needs and lets you select from a range of options on how to get your voicemail messages. Optus Voice to Text adds a powerful new choice to the Optus VoiceMail range.
Commercial overview
Optus Voice to Text is a monthly subscription charged at $6.99 per service, per month. This gives you unlimited* converted text message delivery.
Optus VoiceMail must be active on your mobile account and Voice to Text will replace the voicemail delivery method. Standard voicemail charges apply for voicemail deposits and dialling into the voicemail network to listen to deposited messages.
*Optus Mobile Fair Go™ policy applies.
Contracts
Optus contracts with customers either on an individual basis, or by way of a standard form of agreement (Standard Agreement). To view the Standard Agreement documents for Optus Satellite Services, please go to www.optus.com.au/standardagreements.
Technical overview
At the heart of Optus Voice to Text is the SpinVox Voice Message Conversion System™(VMCS™) -- a system that consists of a combination of powerful computers, natural linguistics, artificial intelligence and language expercise. VMCS is constantly learning new words, slang and phrases.
If the system can't identify a word or phrase it will ask for help from a Language Expert to complete the conversion. Optus has been very careful to ensure that all national and international privacy requirements have been complied with and that when assistance with the translation is require that the identification details of A- and B- party is suppressed.
Specifications
You can receive as many messages as your mobile phone text inbox will allow. The average voicemail message is about 1.5 text messages in length (around 230 characters). Ultimately, each voicemail conversion can be up to 3 text messages in length (480 characters). If a message is too long to be converted you can dial into your voicemail box as normal to listen to the whole message.
Voicemail messages that have been converted to text messages are saved for up to 5 days. The Optus VoiceMail system stores a maximum of 60 messages.
Support overview
Mobile End user support
End users requiring support with using their mobile service, including actions such as turning on voicemail should contact 1300 133 334 Monday to Friday 8:00am to 7:00pm (AEST).
For service enquires, billing, incident handling and changes
To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries. Email optus.business.customer.service@optus.com.au
To see other contact details for Optus click here.
Product FAQs
Is the conversion 100% accurate?
Optus Voice to Text measures its accuracy in terms of how meaningful the messages delivered are to the recipient. Whilst the conversion accuracy is not 100%, it is very high. It is transparent about words that it doesn't know or cannot convert: If it cannot decipher a word in a voicemail message, you will see '(?)' after the word to indicate that Optus Voice to Text has spelled the word phonetically. If the system could not hear a part of the message due to muffled speech or other interference, Optus Voice to Text will insert '_____' in place of the word.
Will I still receive the converted voicemails if travelling overseas?
Absolutely. Furthermore, you will also save on roaming fees, because you will not be using your minutes to dial into and listen to voicemails; you will be reading your messages as texts. Regular rates for roaming text messages do apply.
Will I still receive notification of a voicemail deposit on my handset?
Your normal voicemail notification will be replaced by the converted voice message.
If I delete the original voicemail message, will I lose the converted text message?
No. The text messages remain on your phone until you delete them.
If I delete the converted text message, will I lose the original voicemail message?
No. The message will be stored in your voicemail box as normal - subject to existing rules on how long messages remain in your voicemail box, until they are automatically deleted.
How many voicemail messages will the system store and for how long?
The Optus VoiceMail system stores a maximum of 60 messages for up to five days. At the end of this period all voicemail messages will be automatically deleted and will no longer be available to the user.
What happens if the message is too long?
Conversions are a maximum of 3 text messages in length. Once that limit is reached there will be an ellipsis "..." at the end of the text, indicating the message was too long to be converted in its entirety. You can then dial into your voicemail box as normal if you want to listen to the entire message.
How many converted voicemail messages can I receive on my phone?
As many as your mobile phone text inbox will allow - check your mobile phone user guide for more details. The average voicemail is about 1.5 text messages in length (around 230 characters). Ultimately, each voicemail conversion can be up to 3 text messages in length (480 characters).
Can I see who the call came from?
The caller's number will be displayed as the sender of the converted SMS message. If the number is in your phone's contact list the caller's name will be displayed just as it does for standard SMS messages. Should the number not be available or be blocked you'll see Unknown or Private Number in place of the telephone caller ID.
Can I still listen to my voicemails?
Yes, simply by dialing 321.
How does this affect my current voicemail service?
It doesn't. There is no change. You will receive all of your voicemail messages as texts. Furthermore, if you wish, you can dial in at any time to listen to the original voicemail message (standard voicemail retrieval rates apply).