In order to bring you the best possible user experience, this site uses Javascript. If you are seeing this message, it is likely that the Javascript option in your browser is disabled. For optimal viewing of this site, please ensure that Javascript is enabled for your browser. Enhanced Missed Call Service | Optus Business

Contact Us

To speak with us call our hotline on 1800 555 937 or contact us.

If you are calling from overseas dial +61 2 9023 8795.

Recommendations

Enhanced Missed Call Service

Get messages easily.

Optus' Enhanced Missed Call Service directs your callers to a short announcement that tells them they can leave a short 10 second message that will be converted to a text message by following some easy instructions and using their keypad to answer the prompts.

Features

  • The service captures and records for you all of the calls you have missed, then sends you the information as an SMS message once you come back into coverage, turn on your phone or have finished taking your call.
  • Even if your caller has their Caller ID blocked, they can still leave their number. Better still, if the caller wishes to leave an alternative number they can do this too.
  • The enhanced missed call service is offered for free and is the default for customers that do not want voicemail.

Brochures

Enhanced Missed Call Service Factsheet

Benefits

  • Short 10 second voice messages are transcribed to SMS for your quick, convenient review
  • Enables callers to provide the best number for you to return their call
  • There is no mailbox to dial into - all voice messages are transcribed to SMS

Commercial overview

The enhanced missed call service is offered for free and is the default for customers that do not want voicemail.

Support overview

End users requiring support with using their mobile service should contact 1300 133 334 Monday to Friday 8:00am to 7:00pm (AEST).

To see other contact details for Optus click here.

Product FAQs

Which service would suit me - Missed call service, Voicemail or Voice to Text?

  • The enhanced missed call service is offered for free and is the default service for customers that do not want voicemail.
  • You may prefer to use Optus Voicemail because the enhanced missed call service only captures 10 seconds of a message and doesn't have a message bank.
  • If you like the voice to text capability of the missed call service, would like a message bank and would like your callers to be able to leave longer messages - up to 30 seconds - then Optus Voice to Text is a great option for you.

Support FAQs

How do I opt in/opt out from the missed call service?

The enhanced missed call service is the default for customers who do not have voicemail enabled. There are three ways you can opt out from this service:

  • From your mobile - just dial 159 and follow the prompts.
  • From the web - go to www.optus.com.au/zoo, register or log in and click on the Missed Call Service settings request you would like. Note: you must be a registered Optus Zoo customer.
  • By SMS - using your mobile phone's keypad, type ON or OFF and send the message to 159. Whichever method you choose, we'll send you a confirmation of your request and update your service settings in "real-time".